Would not stay here
Posted May 16, 2016 on Hotels
Hotel should be removed from Hotels.com, until they correct some things. I trust Hotels to choose better than this. Hotel needs quality upgrades. The room smelled awful - better with air on. Toilet seat s/b replaced. Refrigerater freezer was iced over and would not close. Room somewhat dusty and just not as clean as it should have been. Front desk said would see what could do, but never got back to us. Hallway smelled of old smoke - even though sign stated no smoking. Back entrance card access was taped over - anyone could get in. Advised staff on Friday that we would check out Saturday -since we had to pay for room anyway. Called hotels.com customer service several times, but kept stating technical difficulties and to call back. I expect refund for the 2nd night booked.