Ratings based on 267 Verified Reviews

4.1 out of 5
84% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, BC

Good hotel and friendly staff

Posted Aug 28, 2017
Pros: Location is good, water with lemon and orange offered in the lobby was a nice touch.
Cons: Hot foods for Breakfast Buffet were decent, if a little bit repetitive. Standard Waffle choice, Eggs/Eggs Plus ham, and sausage or sometimes bacon.
Location: Grocery mart nearby is handy as are many choices in food from fast to several very good sit down locations. Though a car is recommended.
While the current decor is in need of some upgrading, the staff said they were going to be remodeling soon. My only issue might have been with the hotel staff using one of the only two luggage carts to transport hotel supplies around checkout time after they were fully booked for the eclipse. A minor gripe to be sure. I think they were having trouble checking which room ordered or called about what, phone system must be a bit old. I called for some extra toiletries but had to go down to get them an hour later. Also noticed a pizza delivery that could not find the right room. Parking spots were a bit tight, leading to many people overparking into two spots a bit often.
Comment from Hotel Management
Aug 29, 2017 by Stephanie P., Hotel Owner, Hotel Management
Thank you for all of your comments. Our property is under new ownership and management in the past few months, and we are indeed getting ready to give this hotel a huge facelift this winter. Our team is excited to have our guests experience our new look soon. Thank you for choosing to stay with us, and we look forward to the opportunity to serve you again at the Staybridge Suites in Columbia!
3 out of 5
by A verified traveler from Columbia MO

Switched rooms 3 times...

Posted Aug 8, 2017 on Hotels
We had to switch rooms 3 times due to "issues". 1st room - the toilet wouldn't flush properly. 2nd room - downgrade in size and wouldn't sleep the 3 people in our group. 3rd room - the floor was wet next to the AC but it was after 10pm so we stayed anyway (it was 11pm and we had to be at the hospital by 6am for surgery).
Comment from Hotel Management
Aug 12, 2017 by Stephanie P Hotel Owner, Hotel Management
We sincerely apologize for the problems in your rooms; that is completely unacceptable. All our rooms have pullout sofas where they will sleep a minimum of four people, but we do have multiple room types. Please know we are under new ownership in the last few months and will be completely renovating all the guest rooms this winter. We hope you will return again on a future visit to Columbia where we can give you an excellent experience. Again, our apologies. Stephanie P., Hotel Owner
3 out of 5
by A verified traveler

Trending Downward

Posted Aug 7, 2017 on Hotels
The property has fallen into disrepair in recent months. The cleanliness is not up to the standard of the Staybridge Suites name. Disappointing, for sure.
Comment from Hotel Management
Aug 10, 2017 by Stephanie P Hotel Owner, Hotel Management
Thank you for your feedback. We recently purchased the property and completely agree that all the guest rooms need renovating. Our new staff has been working hard at deep-cleaning all areas. Please know that plans are underway for our hotel to undergo a 1.5 million dollar renovation this winter to be up to our standards as well. Our team is excited to have guests experience our new look soon. We hope to have the opportunity to serve you should Columbia be in your future travel plans! Stephanie P., Hotel Owner
5 out of 5
by Sara

Posted Aug 1, 2017 on Hotels
Fun hotel lobby. Rooms showed age and distress. In need of remodel
Comment from Hotel Management
Aug 3, 2017 by Stephanie P Hotel Owner, Hotel Management
Thank you for your review; we are pleased you enjoyed your stay with us. Please know that the Staybridge Suites is under new ownership as of this past May. We will be completely renovating all the rooms this winter; we are excited to have our guests experience our new look in the spring. Thank you for staying with us, and we look forward to serving you again soon! Stephanie P., Hotel Owner
4 out of 5
by jo

Posted Jul 13, 2017 on Hotels
Comment from Hotel Management
Jul 14, 2017 by Stephanie P Hotel Owner, Hotel Management
Thank you for leaving a rating review and letting us know you had a great experience. We hope to have you stay with us again at the Staybridge Suites the next time Columbia is in your travel plans! Stephanie P., Hotel Owner
5 out of 5
Recommended
for Families
by A verified traveler

Posted Jul 4, 2017
They let us check in early, nice pool area and room was very clean.
Comment from Hotel Management
Jul 7, 2017 by Stephanie P., Hotel Owner, Hotel Management
Thank you for letting us know you had an excellent stay; it's great to hear you enjoyed the amenities and accommodations. Our Staybridge team in Columbia looks forward to serving you again soon; thanks for staying with us!
5 out of 5
by Aimee

Great staff

Posted Jun 27, 2017 on Hotels
The front desk staff, kitchen and cleaning staff were amazing. Breakfast was always prompt and even early. My room was cleaned daily and then even washed my dishes. I did not expect that! Everyone was friendly and smiled. It was very convenient to the hospital and I walked to my class daily.
Comment from Hotel Management
Jun 28, 2017 by Stephanie P Hotel Owner, Hotel Management
Thank you for all of your fantastic comments and taking time to share your experience. We are delighted to hear that we exceeded your expectations at the Staybridge Suites. We value you as a guest and look forward to your return visit to Columbia; safe travels! Stephanie P., Hotel Owner
4 out of 5
by A verified traveler

Hidden jetted tub switch

Posted Jun 21, 2017 on Hotels
We had a nice stay but had been driving all day so we weren't too picky. everything was clean and thoughtfully placed except the switch for the jetted tub. we later found it behind the towels when my husband just used the tub to soak in and grabbed for the towel to dry off.
Comment from Hotel Management
Jun 23, 2017 by Stephanie P Hotel Owner, Hotel Management
Thank you for staying with us after your long day of traveling; we appreciate your great comments regarding our hotel's cleanliness. Our team works hard to ensure your stay is a pleasant one. Please accept our apologies that the switch was not easily accessible, but we hope he had a relaxing bath. We look forward to serving you again soon; safe travels! Stephanie P., Hotel Owner
4 out of 5
by Tammy

Just passing through...

Posted Jun 7, 2017 on Hotels
Nice clean room, perfect for our overnight trip
Comment from Hotel Management
Jun 10, 2017 by Stephanie P Hotel Owner, Hotel Management
Thank you for staying with us; we are pleased to hear you had a great experience. We hope to see you again the next time you travel through Columbia!
5 out of 5
by Lauren

Pleasant surprise on x-country move

Posted Jun 4, 2017 on Hotels
These are real suites with separate bedrooms and they're huge. Mine was over 600 square feet. My dog and my son had lots of space. I like how there was also a supermarket and liquor store in walking distance. Also a TGIF.
Comment from Hotel Management
Jun 6, 2017 by Stephanie P Hotel Owner, Hotel Management
Thank you for all of your fantastic comments; it is wonderful to hear your stay was excellent in all aspects. Guests such as yourself have enjoyed our proximity to many of Columbia's conveniences you mentioned as well as the medical facilities. Our suites boast the largest size in the business! We look forward to the opportunity to serve you again soon! Stephanie P., Hotel Owner