Ratings based on 125 Verified Reviews

3.3 out of 5
45% of guests recommend
3.4 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from North Carolina

Average

Posted Aug 25, 2017
Cons: Replace floors.
Location: Good location. Close to Interstate.
Did not like the room floors. Drab. Sticky. Not much of a breakfast. No waffles after 9:00am. Just rolls.
Comment from Hotel Management
Aug 26, 2017 by Guest Relations , Hotel Management
Mike, thank you for taking the time to post your review. We are happy to know you liked our location and were overall satisfied with your visit. I have also shared your concerns with the appropriate teams to make necessary changes. We hope to have another opportunity so we can make your next trip pleasant in every respect. Guest Relations
3 out of 5
by A verified traveler

No elevator but placed on 2nd floor to carry lugga

Posted Jun 30, 2017
Unacceptable to be on 2nd floor without elevator. We made multiple trips. Two towels with 3 people. Floors dirty and mattress had dip in it.
Comment from Hotel Management
Jul 2, 2017 by Manager, Hotel Management
Thank you for your visit to our hotel and for your review. We are committed to offering all our guests an exceptional stay, and we apologize that we did not do so for your visit. We are always looking for ways we can improve, and we will take your feedback into account. We regret the inconvenience caused and hope to have the opportunity to make a much better impression on a future visit. Guest Relations
5 out of 5
by james

Posted Jun 3, 2017 on Hotels
Comment from Hotel Management
Jun 5, 2017 by James, Hotel Management
James, we appreciate you taking the time to share your wonderful rating. We are glad you had a great stay with us. Thank you for choosing us, and we look forward to welcoming you back to Super 8 Columbia. Guest Relations
4 out of 5
by Kayla

Posted May 30, 2017 on Hotels
Slipped down the steps! Too slick!!
Comment from Hotel Management
Jun 2, 2017 by James, Hotel Management
Kayla, thank you for being our guest at Super 8 Columbia. It’s nice to know you had an overall pleasant stay, but we apologize if any inconveniences were experienced. We appreciate your feedback and hope the positive aspects of your visit will bring you back to our hotel in the future. Guest Relations
4 out of 5
by A verified traveler

Posted May 29, 2017 on Hotels
Comment from Hotel Management
May 31, 2017 by James, Hotel Management
Many thanks for taking the time to post your kind rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. We hope to see you again soon at Super 8 Columbia. Guest Relations
5 out of 5
by james

Posted May 26, 2017 on Hotels
Comment from Hotel Management
May 28, 2017 by James, Hotel Management
James, thank you for your fantastic rating! We are pleased you stayed at Super 8 Columbia and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Guest Relations
4 out of 5
by Kev

Posted May 17, 2017 on Hotels
Guy at front desk asking why did I go though hotel.com for booking and then ask me how much I paid for my room.
Comment from Hotel Management
May 19, 2017 by James, Hotel Management
Kev, we are happy you chose Super 8 Columbia for your stay. Please accept our apologies for the issues you experienced at our front desk. We know that a first impression is important, and we'll take measures to prevent similar mistakes in the future. Please come back and see us again soon. Guest Relations
4 out of 5
by Tara

Overnight Trip

Posted May 15, 2017 on Hotels
Hotel seems have recently renovated rooms. Service from front desk staff was awesome. Young man who seemed to really appreciate his job and was very upbeat and helpful. AC was loud which we appreciated. Breakfast was simple, nothing fancy, breakfast area can get congested. Room cleanliness was decent.
Comment from Hotel Management
May 17, 2017 by James, Hotel Management
Tara, thank you for choosing to stay at Super 8 Columbia. We are glad to know you liked our Front Desk service and that your visit with us was good. I will share your compliments with my team. Having said that, I regret the inconvenience caused. It was a pleasure serving you, and we hope to have the opportunity to welcome you back soon. Guest Relations
2 out of 5
by A verified traveler

Posted May 1, 2017
Pros: Nothing
Cons: Cleanliness &afresh smell would definitely help!
We had traveled all day mostly in heavy rain! There was truely nothing inviting whe,n we opened the door to our room. Did not even use the shower the next morning...
Comment from Hotel Management
May 3, 2017 by General Manager, Hotel Management
Thank you for taking the time to write a review about your stay with us. We are sorry we did not meet your expectations. Our team strives to make sure each guest has an exceptional stay, so we regret this was not your experience. We hope you will consider giving us another chance when you return to the area so we may leave you with a better impression of our property. Guest Relations
2 out of 5
by A verified traveler

Posted Apr 23, 2017 on Orbitz
Would never stay here again. Terrible hotel. Weird fake tile floors in the rooms. Stains on the white towels. Holes in the bed sheets.
Comment from Hotel Management
Apr 28, 2017 by Guest Relations, Hotel Management
Thank you for being a guest at our hotel. Please accept our apologies for not fully meeting your expectations. We strive to give our guests the best experience possible, so we are sorry this was not what you experienced. Your feedback will be shared with the team in an effort to improve our service going forward. We appreciate your business and hope you will be returning in the future. Guest Relations