My friend and I went for two nights to enjoy New Years Eve and New Years Day. The hotel itself is wonderful, and we really loved all the holiday lights in the gardens, and decorations throughout. The staff were all very friendly...!!!
The only thing a bit bothersome was that it was not mentioned online that the special New Years Eve dinner and New Years Day brunch required separate reservations. No one at the hotel mentioned it during check in either, but the wait staff were able to fit us in fortunately because the food was great..!!
Another issue was that I never received a reservation confirmation when I selected the stay at the end of September. When I tried contacting the Hotel directly a week in advance to confirm my reservation, it was impossible to reach someone at the main phone number, and no one responded to my online request for information.
I was finally able to get a reservation verification when I pieced together information from billing and contacted Hotels.com.