Customer Service needs work
Posted Oct 4, 2016
Overall, we enjoyed our stay. We originally booked through Expedia, and had to call the hotel to arrange for a dog friendly room. I contacted them via the chat application and was told that the dog friendly rooms were not comparable to the original room I booked. When I asked about the price difference, I was told to contact Expedia directly for a refund. The dog friendly room did not have a view, which is what I booked. They could easily save their customers time by indicating on the expedia website which rooms are dog friendly. Other hotels do this and it doesn't necessitate their customers having to call the hotel, then call expedia for a refund. Also, we asked for a late check-out which typically is not a big deal and were told no.