Blackout drapes, iron/ironing board, free WiFi, bed sheets
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Reviews of Rodeway Inn

2 out of 5
Rodeway Inn
1313 W St. James Lutheran Lane, Columbus, OH

Reviews

6.0
Rating 10 - Excellent. 35 out of 243 reviews" "
Rating 8 - Good. 57 out of 243 reviews" "
Rating 6 - Okay. 61 out of 243 reviews" "
Rating 4 - Poor. 31 out of 243 reviews" "
Rating 2 - Terrible. 59 out of 243 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

5.2/10

Amenities

5.6/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Jeffrey

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedbugs. Broken TV. Dust (diatomaceous earth?) spread across the carpet. Under-trained staff. Did I mention bedbugs?! We cancelled and left within 20 minutes.
Stayed 1 night in Apr 2024

10/10 Excellent

Samuel

Liked: Cleanliness
Nice
Stayed 2 nights in Mar 2024

2/10 Terrible

Dave, Mansfield

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches and dirty and the smell has ridiculous. Do not stay here
Stayed 1 night in Mar 2024

6/10 Okay

onesimo

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Dirty hallways
Stayed 1 night in Feb 2024

2/10 Terrible

Jessica

Stayed 1 night in Mar 2024

2/10 Terrible

Cheyenne

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Sallie

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will never ever go there again ever very disgusting has to be for room change and couldn't get it terrible all the way around
Stayed 1 night in Feb 2024

2/10 Terrible

Vickie

Traveled with family
Disliked: Amenities
Stayed 1 night in Jan 2024

2/10 Terrible

Janet N

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wouldn't recommend this property to anyone. They have roaches and bed bugs, the rooms are extremely old fashion, old half eaten Reese's on the floor, dusty everywhere, no garbage cans, lamps not all working, baseboards hanging off and stinks. The only positive was decent prices but now I see why smh. Then only refunded me half my money and I had to sleep in my car bc I can't get the refund right away! Stay away!
Stayed 1 night in Dec 2023

2/10 Terrible

Janet N

Disliked: Cleanliness, property conditions & facilities
The properties prices were convenient and staff was average but the rooms had roaches and bed bugs so could not stay and had to sleep in car bc it was late and last min plus needing to wait for the refund. Asked for a refund still waiting....would not recommend.
Stayed 1 night in Dec 2023

4/10 Poor

Andrew

Business traveler
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Worn Out Flop House
Stayed 1 night in Dec 2023

6/10 Okay

Joy

Traveled with group
Liked: Cleanliness, staff & service
My friend and I asked to be moved to another room as the first room we were offered smelled very strongly of smoke even though i had reserved a non smoking room. It was also grubby with stains on the mattress covers and a dirty bed spread. The manager was very understanding and amiable and gave us a better room without a fuss. Over all the stay was pleasant enough but the accommodations need to be renovated asap!
Stayed 1 night in Oct 2023

2/10 Terrible

Jason

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I went to this hotel and when i walked into the room the bed bugs and the roaches was haven a block party i wouldn’t ever recommend this place to nobody
Stayed 1 night in Oct 2023

2/10 Terrible

Molly

Disliked: Cleanliness, property conditions & facilities
Dirty, bugs noticed last night, no tv remote, no cups, no ice bucket. I will never recommend this place.
Stayed 2 nights in Oct 2023

6/10 Okay

Martin

Liked: Property conditions & facilities, room comfort
Wasn’t expecting drive thru check-in and exterior motel-style arrangement. Met our basic needs for comfortable bed and hot shower. Small frig and microwave was pleasant surprise. Thank you.
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Desperate need of updates
Desperate need of an update and deep cleaning
Stayed 1 night in Aug 2023
Response from Mike on Aug 20, 2023
I would like to apologize for not meeting your expectations of services, condition and cleanliness which is a universal expectation. We will work even harder to earn excellent ratings from our valued guests.We do appreciate all feedback.Kind regards

2/10 Terrible

Paul

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible motel
There were cockroaches in the room and the smoke smell was so bad we couldn’t stay there. They wouldn’t refund us because we booked through hotels.com.
Stayed 1 night in Aug 2023
Response from Mike on Aug 20, 2023
Allow me to apologize on behalf of our hotel for failing to meet your expectations during your recent visit. There are no excuses but there were mitigating circumstances.I have shared your feedback with our staff. We will take necessary steps to prevent this kind of situation in our hotel in timely manner.Again, thank you for your time and valuable feedback. We sincerely appreciate it.Kind regards

10/10 Excellent

Sharai

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe
Stayed 1 night in Aug 2023
Response from Mike on Aug 20, 2023
Your feedback is very important to us, and we appreciate your taking the time to write it.I would also like to thank you for giving us 5-star rating. We do try very hard to ensure all our guests are very happy and enjoy their stay at our hotel.We do hope to see you again in the future.

2/10 Terrible

Christy

Traveled with partner
The carpets left my socks black. Couldn’t get hot or truly cold water.
Stayed 1 night in Jul 2023
Response from Mike on Aug 20, 2023
Allow me to apologize on behalf of our hotel for failing to meet your expectations during your recent visit. There are no excuses but there were mitigating circumstances.I have shared your feedback with our staff. We will take necessary steps to prevent this kind of situation in our hotel in timely manner.Again, thank you for your time and valuable feedback. We sincerely appreciate it.Kind regards

4/10 Poor

Ashley

Stayed 1 night in Jul 2023
Response from Mike on Aug 20, 2023
Allow me to apologize on behalf of our hotel for failing to meet your expectations during your recent visit. There are no excuses but there were mitigating circumstances.I have shared your feedback with our staff. We will take necessary steps to prevent this kind of situation in our hotel in timely manner.Again, thank you for your time and valuable feedback. We sincerely appreciate it.Kind regards

2/10 Terrible

lise

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Check in was a nightmare. Overbooked. We where late for our concert Because check in.
Stayed 1 night in May 2023

2/10 Terrible

Cheryl

Stayed 1 night in Feb 2023

2/10 Terrible

Rich

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The shower did not operate. The handle and the screw and the faucet stem were unusable. We were in town for a funeral and had no time to have somebody repair it so we took a sponge-bath in the ice bucket using a washcloth and the tiny bar of soap

4/10 Poor

Thomas M.

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NO HOUSEKEEPING AVAIL
I stayed 3 nights and 3 days. NEVER once was any type of housekeeping offered. I had to carry dirty towels to office in order to get replacements. Trash was never taken out. I will not stay here again and advise others to think twice before booking this location
Stayed 5 nights in Nov 2022
Response from Mike on Dec 14, 2022
Hi Thomas,Allow me to apologize on behalf of our hotel for failing to meet your expectations during your recent visit. There are no excuses but there were mitigating circumstances.I have shared your feedback with our staff. We will take necessary steps to prevent this kind of situation in our hotel in timely manner.Again, thank you for your time and valuable feedback. We sincerely appreciate it.Kind regards,Mike

4/10 Poor

Maureen

Disliked: Room comfort
Needs an update
This hotel is OLD. The hot water took a half hour to show up, the need sheets didn't fit the bed and the bed was uncomfortable. My ribs hurt after sleeping on it. No early check in. Only 1 trash can in the room. The outlets were really hard to find. The only reason we stayed was because they don't charge deposits.
Stayed 1 night in Nov 2022
Response from Mike on Dec 14, 2022
Dear Maureen,Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Mike

6/10 Okay

Jerry

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Mike on Dec 14, 2022
Dear Jerry,Thank you for your feedback regarding your recent stay with us; we will use this to improve the experience for future guests. We work very hard and put forth great effort to never settle for anything less than perfection as we strive to accommodate every guest and give them the best experience possible at our property. Guest feedback is what helps us understand the areas that we need to work on to hopefully one day achieve that perfection and provide the best overall service and experience we can to every guest.Best!Mike

2/10 Terrible

Mackenzie

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Will never stay here again
Response from Mike on Dec 14, 2022
Dear Mackenzie,I would like to apologize for not meeting your expectations of services, condition and cleanliness which is a universal expectation. We will work even harder to earn excellent ratings from our valued guests.We do appreciate all feedback.Kind regards,Mike

10/10 Excellent

Brittany

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Mike on Dec 14, 2022
Hi Brittany,Thank you for your feedback regarding your recent stay with us; we will use this to improve the experience for future guests. We work very hard and put forth great effort to never settle for anything less than perfection as we strive to accommodate every guest and give them the best experience possible at our property. Guest feedback is what helps us understand the areas that we need to work on to hopefully one day achieve that perfection and provide the best overall service and experience we can to every guest.Regards,Mike

2/10 Terrible

Laura

Stayed 1 night in Oct 2022
Response from Mike on Dec 14, 2022
Dear Laura,I would like to apologize for not meeting your expectations of services, condition and cleanliness which is a universal expectation. We will work even harder to earn excellent ratings from our valued guests.We do appreciate all feedback.Kind regards,Mike

8/10 Good

Richard

Stayed 2 nights in Sep 2022

2/10 Terrible

Mary

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This was not a particularly nice facility. It needs a deep cleaning from top to bottom, including the exterior. The carpet in our room was filthy. Never going back.
Stayed 1 night in Sep 2022
Response from Mike on Oct 14, 2022
Allow me to apologize on behalf of our hotel for failing to meet your expectations during your recent visit. There are no excuses but there were mitigating circumstances.I have shared your feedback with our staff. We will take necessary steps to prevent this kind of situation in our hotel in timely manner.Again, thank you for your time and valuable feedback. We sincerely appreciate it.Kind regards,MikeManager

8/10 Good

Philip

Liked: Cleanliness, property conditions & facilities, room comfort
poor check-in policy/handling
the accomodations were fine - average as far as how nice the room was, condition, amenities, etc. 2 major complaints - 1 is the $25 charge for early check-in policy. we were there about 20 min. ahead of our 3:00 check in time and were told about this when asking about possibly checking in a little early. We have never encountered this before and were very taken aback. It's not like we were asking to check in hours early - we just arrived a little ahead of schedule and thought if the room was clean/ready, we could drop off some things before heading to our event - even 10-15min early would've been helpful. We were not about to pay $25 to do so however and think that is ridiculous. Secondly when talking with someone at the desk and he checked on our reservation, something must've gotten messed up in the computer system. Because when we arrived ~11pm to finally "check in", they could not find our reservation (that we were told was all set at about 2:40). My husband stood at the office window for over 10 minutes, possibly longer while they tried to find our reservation. Meanwhile a pizza we had picked up on the way there sat and got cold. : { Was about ready to leave and tell them to just cancel it.
Stayed 1 night in Sep 2022
Response from Mike on Oct 14, 2022
Thank you for your feedback regarding your recent stay with us; we will use this to improve the experience for future guests. We work very hard and put forth great effort to never settle for anything less than perfection as we strive to accommodate every guest and give them the best experience possible at our property. Guest feedback is what helps us understand the areas that we need to work on to hopefully one day achieve that perfection and provide the best overall service and experience we can to every guest.ThanksMikeManager

10/10 Excellent

Jose

Stayed 1 night in Sep 2022

8/10 Good

Rosario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience overall
Stayed 1 night in Sep 2022
Response from Mike on Oct 14, 2022
Thank you for your feedback regarding your recent stay with us; we will use this to improve the experience for future guests. We work very hard and put forth great effort to never settle for anything less than perfection as we strive to accommodate every guest and give them the best experience possible at our property. Guest feedback is what helps us understand the areas that we need to work on to hopefully one day achieve that perfection and provide the best overall service and experience we can to every guest.ThanksMikeManager

2/10 Terrible

Raymond

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They have drug users working for room trade. Roaches and mold. Rooms are super dirty
Stayed 1 night in Aug 2022
Response from Mike on Oct 14, 2022
I would like to apologize for not meeting your expectations of services, condition and cleanliness which is a universal expectation. We will work even harder to earn excellent ratings from our valued guests.We do appreciate all feedback.Kind regards,MikeManager

6/10 Okay

Matt

Stayed 1 night in Aug 2022

6/10 Okay

Amber

Traveled with pets
Disliked: Property conditions & facilities
The property as a whole was filthy. I walked into my room and it was like walking into a sauna. It was damp and you could smell the mold. The carpet had large black stains. The two positives: pet friendly and the water pressure was great.
Stayed 1 night in Jul 2022

2/10 Terrible

Damian

Stayed 3 nights in Jul 2022

4/10 Poor

Jenna

Traveled with group, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not very clean, not a good property, odd smell. Would never stay here by myself. Very, very outdated. There was dry wall dust and mud everywhere in our room. Carpet was pretty nasty. Shower went from hot to cold. Wasn’t in room much so didn’t affect us enough to change places but would definitely not stay here again.
Stayed 1 night in Jul 2022
Response from Mike on Jul 26, 2022
Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Mike

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Not too Bad
For the price we paid we got what we expected. Especially the fact everywhere else was charging a lot for a room we only needed for the night to sleep and leave the next day. Already reserved and paid hotel stay turned into a little bit of a wait. Thought it would be quick. There were stains on some of the white linens. And the volume to the tv wouldn’t go any higher being the air conditioner was a bit loud to hear the tv. Still a decent room for the price and time we spent in it.
Stayed 1 night in Jul 2022
Response from Mike on Jul 26, 2022
Thank you for your feedback regarding your recent stay with us; we will use this to improve the experience for future guests. We work very hard and put forth great effort to never settle for anything less than perfection as we strive to accommodate every guest and give them the best experience possible at our property. Guest feedback is what helps us understand the areas that we need to work on to hopefully one day achieve that perfection and provide the best overall service and experience we can to every guest. Kind regards, Mike

4/10 Poor

Mike, New Lebanon

Business traveler
Disliked: Staff & service, property conditions & facilities
First, the hotel overbooked due to a maintenance issue. Sent me to a different hotel 20 miles away. Noisy all night, water running off and on in next room
Stayed 1 night in Jul 2022
Response from Mike on Jul 26, 2022
I would like to apologize for not meeting your expectations of services, condition and cleanliness which is a universal expectation. We will work even harder to earn excellent ratings from our valued guests. We do appreciate all feedback. Kind regards, Mike

8/10 Good

Briana

Stayed 1 night in Jul 2022
Response from Mike on Jul 26, 2022
Thank you for your feedback regarding your recent stay with us; we will use this to improve the experience for future guests. We work very hard and put forth great effort to never settle for anything less than perfection as we strive to accommodate every guest and give them the best experience possible at our property. Guest feedback is what helps us understand the areas that we need to work on to hopefully one day achieve that perfection and provide the best overall service and experience we can to every guest. Kind Regards!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Mike on Jul 5, 2022
Your feedback is very important to us, and we appreciate your taking the time to write it. I would also like to thank you for giving us 10 rating. We do try very hard to ensure all our guests are very happy and enjoy their stay at our hotel. We do hope to see you again in the future. Manager

6/10 Okay

Toya

Liked: Cleanliness, staff & service
Needs some upgrades
For the most part the room was clean but the toilet was very low and the room needed to be dusted badly other than that it was okay
Stayed 1 night in Jun 2022
Response from Mike on Jul 5, 2022
I would like to apologize for not meeting your expectations of services, condition and cleanliness which is a universal expectation. We will work even harder to earn excellent ratings from our valued guests. We do appreciate any and all feedback. Kind regards, Manager

6/10 Okay

John

Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 1 night in Jun 2022

4/10 Poor

Alison

Traveled with partner
Disliked: Cleanliness, amenities
Poor customer service. Bad policy charging my credit card before I even check in. Confirmed my reservation and room type but then didn’t have my room available when arrived
Stayed 1 night in May 2022
Response from Mike on Jul 5, 2022
I would like to apologize for not meeting your expectations of services, condition and cleanliness which is a universal expectation. We will work even harder to earn excellent ratings from our valued guests. We do appreciate any and all feedback. Kind regards, Manager

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Clean room. Plenty of hot water. Fast internet. Quiet location.
Stayed 1 night in May 2022
Response from Mike on Jul 5, 2022
Your feedback is very important to us, and we appreciate your taking the time to write it. I would also like to thank you for giving us 10 rating. We do try very hard to ensure all our guests are very happy and enjoy their stay at our hotel. We do hope to see you again in the future. Thanks Manager

2/10 Terrible

Christina J

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The AC/Heating unit, and the mini-fridge in the room didn’t work… And, there were Skittles candy pieces (not mine) on the floor
Stayed 1 night in May 2022
Response from Mike on Jul 5, 2022
I would like to apologize for not meeting your expectations of services, condition and cleanliness which is a universal expectation. We will work even harder to earn excellent ratings from our valued guests. We do appreciate any and all feedback. Kind regards, Manager

8/10 Good

Vicki

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2022
Response from Mike V. on May 6, 2022
Thank you for your feedback. We hope to see you soon.

2/10 Terrible

Johanna

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2022