Ratings based on 196 Verified Reviews

3.6 out of 5
70% of guests recommend
3.7 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel right off the expressway!!

Posted Apr 11, 2017
The hotel staff was excellent!!! We really liked the location!! The bed was very comfortable and the room was clean!! They had a nice selection for breakfast!! The only thing is the bathroom is small!!
Comment from Hotel Management
Apr 12, 2017 by SGilley, Hotel Management
Thanks for taking time to review you stay at the Best Western. We are glad you had a pleasant experience. We appreciate your business and look forward to your return! Thanks for being the most important part of us! Sheena Gilley General Manager
4 out of 5
Recommended
for Families
by A verified traveler from Michigan

Close to highway & shopping.

Posted Mar 27, 2017
Pros: Location, staff and breakfast. Reasonable price.
Location: Close to highway but quiet. Close to great antique shops. Close to outlet mall shopping.
Very friendly and efficient staff. No hassles and good breakfast.
Comment from Hotel Management
Mar 29, 2017 by SGilley, Hotel Management
Thanks for taking time to rate your experience via Expedia. We greatly appreciate your business and look forward to your return! Sheena Gilley General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Posted Mar 21, 2017
Location: Close to many restaurants and a short drive to Columbus.
Wonderful stay. Great location to many stores and restaurant, staff was wonderful, and I was quite impressed with the cleanliness of the room. I've worked housekeeping in the past so I was pleasantly surprised.
Comment from Hotel Management
Mar 22, 2017 by SGilley, Hotel Management
Thanks for your feedback via Expedia. We are pleased you enjoyed your stay and welcome you back anytime!
1 out of 5
by A verified traveler

Bad place

Posted Jan 27, 2017
Pros: Nothing
Cons: everything
Location: limited access
First room (theres a clue first) had no lights in the bathroom and the TV didn't work! second room had no heat unless you turned the fan on and ran constantly no auto. Breakfast was unacceptable wouldn't feed to farm animals
Comment from Hotel Management
Jan 31, 2017 by Sheena G, Hotel Management
Thank you for taking time to submit your review. We appreciate your feedback as this helps us to improve on guest experiences and gives us an opportunity to rectify these issues. I sincerely apologize for the inconvenience of the issues you encountered. I assure you action has been taken. Again, I'm so sorry we feel short in providing you with a wonderful experience, we hope you can allow us another opportunity to prove to you this is not our usual standards. Sheena Gilley GM
4 out of 5
by Susan

Relaxing stay

Posted Jan 8, 2017 on Hotels
Comfortable stay.
Comment from Hotel Management
Jan 31, 2017 by General Manager, Hotel Management
Thanks so much for taking time to leave us a rating via Expedia. We are pleased you enjoyed your stay! We greatly appreciate your business and look forward to your return! Kindest regards, Sheena Gilley General Manager
2 out of 5
by David

Posted Dec 29, 2016 on Hotels
The heater in the room was broken. It made a high pitched squeel the entire time it was on. Finally turned it off and was cold in indiana in december. The shower had luke warm water. Never had hot water the entire visit.
Comment from Hotel Management
Jan 31, 2017 by General Manager, Hotel Management
Thanks for your feedback. We hope you can allow us another opportunity to accommodate you in the future to prove to your our higher standards! Sheena Gilley GM
4 out of 5
by A verified traveler

Posted Dec 7, 2016 on Hotels
It was fine for the night. The in room unit to heat the room was noisy.
Comment from Hotel Management
Dec 12, 2016 by General Manager, Hotel Management
Thanks for providing feedback for us via Expedia. We value your business and feedback and hope to see you in the future! Have a great day! Sheena Gilley GM
3 out of 5
Recommended
for Everyone
by A verified traveler

Quick Overnight Stay

Posted Dec 5, 2016
Pros: The bed was very comfy.
Cons: The bathroom was cold and the door was hard to close.
Location: Convenient for staying near Indianapolis but without Indy pricing.
We stayed here on our way back from Indy. Alright for an overnight stay.
Comment from Hotel Management
Dec 14, 2016 by SGilley, Hotel Management
Thanks for your valuable feedback. By letting us know what you liked and disliked regarding your recent stay with us you are helping us to deliver a more superior experience in the future! We appreciate your business! Sheena Gilley General Manager
5 out of 5
by A verified traveler

Positive

Posted Nov 28, 2016 on Hotels
Great stay
Comment from Hotel Management
Dec 12, 2016 by General Manager, Hotel Management
Thanks for your feedback. We greatly appreciate your business and hope to see you again in the future! Sheena Gilley GM
4 out of 5
Recommended
for Everyone
by A verified traveler from Whiteland, United States of America

Posted Nov 21, 2016
A good stay. Close to dad's house, shopping and food. Wish we had more time
Comment from Hotel Management
Nov 22, 2016 by SGilley, Hotel Management
Thanks for choosing the Best Western Edinburgh/Columbus for your lodging needs. We greatly appreciate your business and hope to see you again when you can stay longer!