Ratings based on 40 Verified Reviews

3.6 out of 5
72% of guests recommend
3.6 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Quick Overnight Stay

Posted Dec 5, 2016
Pros: The bed was very comfy.
Cons: The bathroom was cold and the door was hard to close.
Location: Convenient for staying near Indianapolis but without Indy pricing.
We stayed here on our way back from Indy. Alright for an overnight stay.
Comment from Hotel Management
Dec 14, 2016 by SGilley, Hotel Management
Thanks for your valuable feedback. By letting us know what you liked and disliked regarding your recent stay with us you are helping us to deliver a more superior experience in the future! We appreciate your business! Sheena Gilley General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Whiteland, United States of America

Posted Nov 21, 2016
A good stay. Close to dad's house, shopping and food. Wish we had more time
Comment from Hotel Management
Nov 22, 2016 by SGilley, Hotel Management
Thanks for choosing the Best Western Edinburgh/Columbus for your lodging needs. We greatly appreciate your business and hope to see you again when you can stay longer!
4 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Pleasant stay would stay again.

Posted Nov 15, 2016
Pros: Breakfast,close to the outlet mall
Cons: The hot water to fill the jetted tub was short lived
Location: Close restaurants and the Edinburgh shopping outlet was very convenient.
Room 200~ the room was nice and clean. You can tell that their going through a transition with upgrades here and there. My only complaint is that the room has a jetted tub but when we would fill it halfway through it would get lukewarm/cold...other than that staff was great checking in and out was fast and convenient and the complementary breakfast was better than most with scrambled eggs,sausage,biscuits and gravy ,cereal and waffles among a few other things. Great location and if you show your room key card and the restaurants you'll get 10% off also if you take it to the outlet mall office they give you a coupon booklet for the stores!! All in all I'd stay there again.
Comment from Hotel Management
Nov 17, 2016 by SGilley, Hotel Management
Thanks for all of your feedback. We greatly appreciate all of our guest feedback as this helps us to improve on our guest experiences. Yes, it is true that we are undergoing renovations/updates at our property, we are pleased you noticed! We will be sure to take immediate action on the hot water issue you experienced. We hope to see you again on your next trip to Edinburgh! Sheena Gilley Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 28, 2016
It was a nice motel. I would recommend to friends.
Comment from Hotel Management
Oct 30, 2016 by SGilley, Hotel Management
Thanks for your 5 star rating of the Best Western Edinburgh/Columbus. We are so pleased you enjoyed your stay and would recommend our hotel to friends. We welcome you back anytime. We appreciate your business! Sheena Gilley Manager Best Western Edinburgh/Columbus
3 out of 5
Recommended
for Everyone
by A verified traveler from TN

Nice location

Posted Aug 31, 2016
Pros: Updates were great! Staff was excellent.
Cons: Exterminator needed for the bugs and moldy smell in closet needs attention.
Location: Next to I-65 and outlet stores for those interested in shopping.
While the updates and staff were very pleasant the cockroach in the bathroom was not a pleasant sight.
Comment from Hotel Management
Sep 4, 2016 by Sheena Gilley , Hotel Management
Thanks for submitting your feedback regarding your recent stay. I assure you we have taken action on the problems you experienced during your stay. We hope that you can allow us another opportunity to prove our higher standards. Thanks you.
4 out of 5
Recommended
for Everyone
by A verified traveler from Louisville, KY

Nice hotel close to the mall and interstate

Posted May 4, 2016
Pros: Breakfast was great, staff was very friendly, beds were comfortable
Cons: New shower heads so it's not painful to shower
Location: City of Columbus, Indiana, Edinburgh Outlet Mall
I was here for one night for a local wedding. Rooms were comfortable, breakfast delicious. Didn't use the pool. The bathroom was outdated and had one of those spicket type shower heads that hurts when it hits you. Reminded me of camp. The bathtub creaked a lot when you got in so I felt like I was going to fall through the floor after being shot with the sharp shower head. The shower was terrible.
Comment from Hotel Management
May 6, 2016 by Sheena Gilley , Hotel Management
Thanks for your feedback through Expedia! We greatly appreciate you letting us know there is room for improvement with our shower heads. We will definitely look into this. We hope to see you back next time you are in our area!
3 out of 5
by A verified traveler from Evansville, IN

Not Pleased

Posted Dec 7, 2015
Hallways and steps dirty Entire facility seemed rundown or let go Manager arguing with guests over smoking pot in her room
Comment from Hotel Management
Apr 23, 2016 by Sheena Gilley, Hotel Management
Thank you for your feedback and making us aware the of issues you encountered during your stay. We have renovated our property and would love another opportunity to accommodate you!
4 out of 5
Recommended
for Everyone
by A verified traveler

It was nice to be close to the out let mall.

Posted Nov 8, 2015
It was a good place to stay. Staff was kind and very helpful. Only complaint was noisesy at time late at night
Comment from Hotel Management
Apr 23, 2016 by Sheena Gilley, Hotel Management
Thanks for your feedback and for letting us know what you liked and disliked about your stay. This will help us to improve in the future!
3 out of 5
by A verified traveler

As close as we could get to Brown County

Posted Oct 20, 2015
We went into this with our eyes open, knowing this might not be a stellar experience for us but we were pleasantly surprised by several things. The staff we encountered were extremely friendly and helpful to the point of letting us put my motorcycle under the entrance canopy. The room was small but pleasant but the mattress pleased neither of us and how about getting a bottle of CLR cleaner to get rid of the hardware deposits in the bathtub. We went to the Breakfast bar expecting little but the spread was below perfunctory, I recommend crossing the street for Cracker Barrel. We loved the staff but won't go back again, they need to try harder, oh how about sweeping the carpet on the stair landing?
Comment from Hotel Management
Oct 9, 2016 by Sheena, Hotel Management
Thank you for providing feedback or us regarding your recent stay. We greatly appreciate it as this helps us improve on our guest experiences. We are actively working on more renovations and improvements at our property. We hope that you can allow us another opportunity to show our improvements and provide you with a more pleasurable experience! Again, thanks for helping us improve. Sheena Gilley Manager Best Western Edinburgh/Columbus
2 out of 5
by A verified traveler

Close to outlet mall

Posted Sep 4, 2015
Pee stained mattress in two separate rooms, creaky tub, floors stick. Clean pool and nice staff and free breakfast.
Comment from Hotel Management
Oct 9, 2016 by Sheena Gilley , Hotel Management
We appreciate you taking time to share your feedback. Guest insight allows us to make changes and rectify any issues experienced. I sincerely apologize we fell short in providing you with a great stay. We hope you can allow us another opportunity to better accommodate you. Sheena Gilley Manager Best Western Edinburgh/Columbus