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Reviews of Best Western Canal Winchester Inn - Columbus South East

2.5 out of 5
Best Western Canal Winchester Inn - Columbus South East
6323 Prentiss School Pl, Canal Winchester, OH

Reviews

7.8

Good

Rating 10 - Excellent. 289 out of 801 reviews" "
Rating 8 - Good. 283 out of 801 reviews" "
Rating 6 - Okay. 123 out of 801 reviews" "
Rating 4 - Poor. 61 out of 801 reviews" "
Rating 2 - Terrible. 45 out of 801 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Natwadee, Ann Arbor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024

2/10 Terrible

johnita

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tammy on Mar 11, 2024
Ms AllenIt is a shame that you refuse to post what went on. But I will POST THE CORRECT INFORMATION!!!When you checked in you mentioned that the hot tub was not working. When you came to check out, I ask you what was wrong with the hot tub, and your response was, it don't matter as you just wanted your deposit back so you can have a nice day. I asked someone to check the room for smoke/damages. Then you started cussing and yelling at me , stating I must not like NI**** and having a bad day.I REFUSED TO CONTINUE TO SPEAK TO SUCH A RUDE PERSON. AFTER GIVING YOUR DEPOSIT BACK, YOU THEN MADE THE DUMBEST MISTAKE ANS SPIT ON ME. ALL THIS WAS RECORDED ON CAMERA, AND A POLICE REPORT WAS FILED AS THIS IS ASSULT.I hope you enjoy your visit by the authorities and trying to explain your actions.ASLO YOU CAN NO LONGER STAY AT THIS HOTEL AND HAVE BEEN TRESSPASSED FROM THE PROPERTY.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
I had read reviews and was unsure about my plans to stay here. I saw the negative but I had seen Tammy respond and explain the hotels stance. When I got there the hotel was clean, Tammy was friendly and accommodating. She was friendly and answered questions I had about the area. The room was clean, the bed comfy and the breakfast was the best I have had in any hotel! I travel Up a few times and year and know where I will plan to stay each time! Thank you Tammy and staff for a home away from Home.
Stayed 2 nights in Mar 2024
Response from Tammy on Mar 4, 2024
Thank you for the great review. I am so glad that you stayed with us, to prove that people have different opinions, and your stay was enjoyable .We try very hard to provide excellent customer service, but if you break rules, I MUST take care of the issue/problem.

6/10 Okay

Manshelle

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
very clean
Stayed 1 night in Feb 2024
Response from Tammy on Mar 4, 2024
Thank you for the nice review

10/10 Excellent

Lottie, Cincinnati

Liked: Cleanliness, staff & service, property conditions & facilities
I’m always satisfied when I stay here.
Stayed 2 nights in Feb 2024
Response from Tammy on Mar 4, 2024
WE are glad that your stay with us is enjoyable.

8/10 Good

Linda

Stayed 3 nights in Dec 2023

4/10 Poor

Makesha

Traveled with family
Disliked: Property conditions & facilities
Some staff were very rude. But the main reason for the low rating is because there was no elevator and I arrived with a lot of luggage. Also, there was a lot of unsavory people around who made me feel unsafe.
Stayed 2 nights in Dec 2023

10/10 Excellent

Tara

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessibility to restaurants. East check in . Pool was nice. Rooms were clean and beds were comfortable.
Stayed 1 night in Dec 2023

8/10 Good

Erin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was fine, clean, staff friendly. The area is not the best. Few random people just walking in the parking lot that appeared to be homeless or a little “off”.. definitely didn’t get the warm fuzzy vibes from the area the hotel is in.
Stayed 1 night in Dec 2023

8/10 Good

Ebrima and Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Kathy

Traveled with family
Liked: Cleanliness, staff & service
Hallway carpets were worn. Bathrooms just average.
Stayed 2 nights in Nov 2023

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean & the breakfast was great.
Stayed 3 nights in Nov 2023

4/10 Poor

Yvonne

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was nice but the room didn’t look like the pictures. The room had hole patches on the walls that wasn’t painted, sink drained really slow and the spa tub was dirty (oil floating in the water). My husband and I never stayed at a Best Western before and wasn’t happy with our first time stay. I did let the front desk know our issues with the room. Hopefully they were addressed.
Response from Tammy on Nov 16, 2023
Sorry for the problems that you experienced, I will passyour concerns along to housekeeping staff

10/10 Excellent

Ruben, Miami

Traveled with family
They have strict regulations on bad habits that make the stay pleasant.
Stayed 1 night in Nov 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people were very kind and helpful.
Stayed 1 night in Nov 2023

10/10 Excellent

xiaoming

Liked: Cleanliness, staff & service, property conditions & facilities
I’d stay there again the next time I visit home.
Stayed 8 nights in Oct 2023

10/10 Excellent

Michael, Richland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front staff are very friendly and helpful. The unit is very clean. The breakfast is very good. The rooms and bed are very comfortable
Stayed 2 nights in Oct 2023

8/10 Good

William, West Chester

Traveled with family
Liked: Cleanliness, staff & service, amenities
Convenient to restaurants and our venue.
Stayed 2 nights in Oct 2023

10/10 Excellent

Janet

Liked: Cleanliness, amenities
Very convenient to Rickenbacker airport, shopping and dining. Easy entrance and parking. Staff was amazing! Very friendly and helpful
Stayed 1 night in Oct 2023

10/10 Excellent

Dennis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Denny
Staff were very helpful when asked questions. Very clean rooms and well taken care of Breakfast was hot and a good selection of food. Would highly recommend this hotel.
Stayed 1 night in Oct 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at checkin were particularly helpful. The room we were given smelled strongly of cigarette smoke, and they were quick to move us to a similar room and apologize for the inconvenience. It was also very quiet, convenient to shopping and dining, had good amenities, including good breakfast selections.
Stayed 3 nights in Oct 2023

8/10 Good

Becky

Traveled with family
Liked: Cleanliness, staff & service
Room clean but small.
Stayed 2 nights in Oct 2023

10/10 Excellent

Carol, Hoover

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to highway and clean, newer building
Stayed 1 night in Oct 2023

6/10 Okay

Mary

Business traveler
Liked: Staff & service
Several rooms smell like cigarette smoke.
Went to assigned room to discover it smelled strongly of cigarette smoke. Returned to front desk only to be told by the young desk clerk, “Oh, we have a spray for that.” I explained that a spray would be no help for my asthma. A more seasoned clerk quickly intervened and assigned a new room which was better, but still smelled of smoke. Luckily third time (and last room available) was okay smoke- wise. There was a connecting to next room thru which we could hear the people talking. Overall, while hotel currently nonsmoking, smoke smells clearly not erradicated from previous smoking rooms.
Stayed 1 night in Sep 2023

10/10 Excellent

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located. The staff was friendly and efficient.
Stayed 3 nights in Sep 2023

8/10 Good

Kay M

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was good, room, grounds, lobby, common areas well tended, clean. Room was comfortable, beds were great.
Stayed 2 nights in Sep 2023

10/10 Excellent

Carissa

Stayed 1 night in Sep 2023

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Bridget

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Andrea

Disliked: Cleanliness, staff & service, property conditions & facilities
Booked this hotel on Expedia. Card was charged. Was called by hotel staff at 1am and told I did not have a reservation.
Response from Tammy on Aug 14, 2023
You need to talk to Expedia as they booked you a room but the hotel was sold out.

8/10 Good

Janelle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed how comfortable the beds are. I woke up and my back didn't hurt.
Stayed 1 night in Aug 2023

2/10 Terrible

Naason

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023

8/10 Good

Angela

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The carpet is filthy in the hallways I would suggest a deep cleaning of the carpet every so often. As far as the rooms, if you are not changing covers/ sheets to remove them completely off the bed and shake off. It was an earring post in the bed I was poked with, which did not belong to me.
Stayed 1 night in Aug 2023
Response from Tammy on Aug 8, 2023
I am sorry about the earring post in the bed. THIS will be addressed with the housekeeping staff.We are cleaning the carpets today as a matter of fact. The hotel has been so busy, it is hard to clean them.I appreciate your feed back, and I promise the bed issue will be addressed.

10/10 Excellent

Christie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean. Comfortable bed! Very pleased with our stay.
Stayed 1 night in Aug 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Malaki Azaan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Lottie, Cincinnati

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Debbie was very friendly and professional.
Stayed 2 nights in Jul 2023

10/10 Excellent

Thomas

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Comfy beds!
Stayed 2 nights in Jul 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Had a baseball tournament close. So we stayed one night. Guy at front desk was great. We got there late. He was so friendly.
Stayed 1 night in Jul 2023

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service
Stayed 1 night in Jun 2023

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Dining areas close by. The manager and assistant were awesome. Great customer service. I loved my experience.
Stayed 1 night in Jun 2023

8/10 Good

Cindy

Stayed 1 night in Jun 2023

8/10 Good

Rasheda

Liked: Staff & service
Stayed 1 night in Jun 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was clean and staff was friendly. It was in a nice neighborhood and close to everything. We will stay here the next time we are in the Columbus area.
Stayed 3 nights in May 2023

2/10 Terrible

Danielle

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
The room we got placed in was smaller than what we paid for, and it smelled like cigarette smoke the entire visit. The whole hotel had a moldy smell to it. Definitely wouldn’t stay there again.
Stayed 2 nights in May 2023
Response from Tammy on May 30, 2023
You were placed in a room with 2 queen beds, which is what you booked online.In regards to the smoke smell, there is someone at the desk 24 hours a day that would have taken care of the smoke smell in your room.

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The water could be a bit warmer coming out of the shower head, and the breakfast was a bit basic compared to what I thought it would be, but other than that the room was fine and had plenty of locks to feel safe and secure.
Stayed 4 nights in May 2023

10/10 Excellent

Scott

Stayed 1 night in May 2023