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Reviews of Best Western Suites

2.5 out of 5
Best Western Suites
1133 Evans Way Ct, Columbus, OH

Reviews

8.6

Excellent

Rating 10 - Excellent. 578 out of 1000 reviews" "
Rating 8 - Good. 245 out of 1000 reviews" "
Rating 6 - Okay. 85 out of 1000 reviews" "
Rating 4 - Poor. 50 out of 1000 reviews" "
Rating 2 - Terrible. 42 out of 1000 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Daniela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great people.
Stayed 1 night in Mar 2024
Response from Samir Patel on Apr 20, 2024
Thank you for staying with us. We look forward to seeing you again.

10/10 Excellent

Tuy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Friendly staff and breakfast was very good.
Stayed 2 nights in Apr 2024
Response from Samir Patel on Apr 21, 2024
Thank you for staying with us. We appreciate the feedback.

10/10 Excellent

Maureen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, big room. Comfortable bed. Shampoo smells like pina coladas. I went about the rest of my day feeling like I should be on a beach somewhere.
Stayed 1 night in Apr 2024
Response from Samir Patel on Apr 14, 2024
Thank you for staying with us. We are glad you enjoyed yourself. We hope to see you again.

10/10 Excellent

Catlin

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Samir Patel on Apr 15, 2024
Thank you for staying with us. We appreciate the feedback.

8/10 Good

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like its safety and comfort. At times it can be a little loud.
Stayed 1 night in Apr 2024
Response from Samir Patel on Apr 14, 2024
Thank you for staying with us. We appreciate the feedback.

8/10 Good

Taylor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very nice everything was great!
Stayed 2 nights in Apr 2024
Response from Samir Patel on Apr 9, 2024
Thank you for staying with us. We appreciate the feedback.

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff! So helpful and kind. Plus, AC worked amazingly. We like it cold
Stayed 1 night in Apr 2024
Response from Samir Patel on Apr 9, 2024
Thank you for staying with us. We appreciate the feedback.

4/10 Poor

Jessica

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Staff & service, property conditions & facilities
The bedroom was nice, large, and clean.. until I moved the couch or nightstand. Dusty, dirty, and even a pink fingernail. We came for my child’s spring break because of the heated pool, but it was closed multiple times over our 5 day stay for “maintenance” that lasted for >5 hours. We were checked in under the wrong name. We asked for towels multiple times and no one was at the front desk every time we walked up. I don’t mind people smoking either, but they were clearly doing it in the room above us as the smell was inescapable. At 7:00am two mornings, they were doing construction on the room across the hall, adding new mattresses, singing loudly and yelling to each other. There was one employee we saw working diligently, maybe in her 50’s and blonde, she was very kind.
Stayed 5 nights in Mar 2024
Response from Samir Patel on Mar 28, 2024
We apologize you did not enjoy your stay. We thank you for bringing these issues to our attention so that we can rectify them. We hope you will consider staying with us again so that we can exceed your expectations.

10/10 Excellent

Monica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved how updated and modern it was! I was very impressed with the decor
Stayed 2 nights in Mar 2024
Response from Samir Patel on Mar 24, 2024
Thank you for staying with us. We appreciate the feedback and look forward to seeing you again.

10/10 Excellent

Mel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant stay. I would consider staying there again when I’m back in Columbus.
Stayed 3 nights in Feb 2024
Response from Samir Patel on Mar 10, 2024
Thank you for staying with us. We look forward to seeing you again.

10/10 Excellent

Erick

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent , everything clean and cozy as expected. Margaret at the front desk was incredibly nice and helpful. I highly recommend.
Stayed 1 night in Mar 2024
Response from Samir Patel on Mar 6, 2024
Thank you for staying with us. We hope to see you again.

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our home away from home when we come to Columbus. 10 out of 10 will and do recommend
Stayed 1 night in Feb 2024
Response from Samir Patel on Feb 27, 2024
Thank you for staying with us. We appreciate the feedback.

10/10 Excellent

kaitlynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Samir Patel on Feb 27, 2024
Thank you for staying with us. We appreciate the feedback.

10/10 Excellent

Nancy

Stayed 1 night in Feb 2024
Response from Samir Patel on Mar 21, 2024
Thank you for staying with us. We appreciate the feedback.

10/10 Excellent

Maryann

Liked: Cleanliness, amenities, property conditions & facilities
The pool was the warmest pool i have ever been in loved it and hot tub to excellent job breakfast was amazing
Stayed 1 night in Feb 2024
Response from Samir Patel on Feb 27, 2024
Thank you for staying with us. We appreciate the feedback.

8/10 Good

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the friendly staff and the highlights were definitely the pool and hot tub. We didn’t like the small door for the bathroom and the pillows were not that comfortable but the room was great for the price. We also wish there were more supervision in the pool when there were more than 10 guest in it.
Stayed 2 nights in Feb 2024
Response from Samir Patel on Feb 27, 2024
Thank you for staying with us. We appreciate letting us know some of the issues you had.

8/10 Good

Virginia

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Samir Patel on Feb 27, 2024
Thank you for staying with us. We appreciate the feedback.

8/10 Good

carly

Stayed 1 night in Feb 2024
Response from Samir Patel on Mar 21, 2024
Thank you for staying with us. We appreciate the feedback.

2/10 Terrible

Christian

Disliked: Amenities
The guy staying in the room smoked a bunch of cigarettes and weed in there
Stayed 1 night in Feb 2024
Response from Samir Patel on Feb 27, 2024
Thank you for letting us know. We will meet with our staffing about addressing those issues.

10/10 Excellent

Kay

Liked: Property conditions & facilities
Nice hotel, very clean!
Stayed 1 night in Jan 2024
Response from Samir Patel on Feb 27, 2024
Thank you for staying with us. We appreciate the feedback.

10/10 Excellent

Kimberly

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and the hotel was updated and clean.
Stayed 2 nights in Jan 2024
Response from Samir Patel on Feb 27, 2024
Thank you for staying with us. We appreciate the feedback.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Gave only four stars on facility conditions because, while the hot tub worked wonderfully on Saturday, it wasn’t heating on Sunday morning. We were told there was no maintenance man on Sundays.
Stayed 1 night in Jan 2024
Response from Samir Patel on Feb 27, 2024
Thank you for letting us know about the issue. It has been repaired. We hope you will consider staying with us again so that we can exceed your expectations.

10/10 Excellent

Megan

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Samir Patel on Feb 27, 2024
Thank you for staying with us. We appreciate the feedback.

10/10 Excellent

Ashley

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traveled with 2 children , we enjoyed our stay
Response from Samir Patel on Feb 27, 2024
Thank you for staying with us. We appreciate the feedback.

8/10 Good

Garry

Traveled with family
Liked: Cleanliness, staff & service
Staff were amazing. They were responsive and helped with questions I had. Hot tub was terrible. The pool was hotter than the hot tub. The pool was great. Parking lot was dangerous. I am very surprised we didn't get into an accident pulling in and out. The lot has no visibility.
Stayed 1 night in Jan 2024
Response from Samir Patel on Feb 27, 2024
Thank you for letting us know about your issues. We hope you will consider staying with us again so that we can exceed your expectations.

8/10 Good

Chuck

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Samir Patel on Feb 27, 2024
Thank you for staying with us. We appreciate the feedback.

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Samir Patel on Feb 27, 2024
Thank you for staying with us. We appreciate the feedback.

8/10 Good

Rongmei

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The only thing I did like is a long waiting for the front desk staff to check me in.
Stayed 4 nights in Jan 2024
Response from Samir Patel on Feb 27, 2024
Thank you for letting us know. We will discuss this with our staff.

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Samir Patel on Feb 27, 2024
Thank you for staying with us. We appreciate the feedback.

10/10 Excellent

Michael

Stayed 3 nights in Jan 2024
Response from Samir Patel on Feb 27, 2024
Thank you for staying with us. We appreciate the feedback.

6/10 Okay

Dorina

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Samir Patel on Feb 27, 2024
Thank you for staying with us. We appreciate the feedback.

10/10 Excellent

Justin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Samir Patel on Feb 27, 2024
Thank you for staying with us. We appreciate the feedback.

4/10 Poor

Cody

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Great hotel, Bad customer service
Well had the electric go out the first night into the morning. No heat, not hot water and no breakfast. Had got a jacuzzi room and could not use it until the power was restored. Then was told that nothing was going to be done to help accommodate our inconvenience. Poor customer service is the reason for our stay from not getting a higher rating because the hotel was nice and clean.
Stayed 2 nights in Jan 2024
Response from Samir Patel on Feb 27, 2024
We apologize for the issue. Unfortunately it was outside of our control. There was a power outage in our area.

8/10 Good

Crystal

Stayed 2 nights in Jan 2024
Response from Samir Patel on Feb 27, 2024
Thank you for staying with us. We appreciate the feedback.

10/10 Excellent

Justin

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probally the best hotel I have stayed at in a while very clean, large room and great breakfast
Stayed 1 night in Jan 2024
Response from Samir Patel on Feb 27, 2024
Thank you for staying with us. We appreciate the feedback.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly. The room was nice but the floor was a little dirty. The hot tub and the pool were awesome. The jetted tub in the room only had 2 jets. The room we stayed at was noisy. You could hear the people walk above you and the highway noise sucked. But i would stay there again but on a top floor
Stayed 2 nights in Dec 2023
Response from Samir Patel on Feb 27, 2024
Thank you for staying with us. We appreciate the feedback.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pretty pretty , pretty good
pros : location, it's in a decent area near other shopping and right off the highway . clean,- the hotel lobby, parking lot and rooms were all very clean. the bed was comfy enough. I was able to park right outside my rooms window and accessed the outdoors via a nearby door just down hall. I got a room with a jetted tub and it was great. the main reason I stayed here lol. I only used it once though cons: noise. I forgot to bring a fan of my own. I tried using the fan in the room, on heater setting and on just "fan" setting... both were unbearable . sounded like a UFO descending ! just a weird squeaky sounds. the air systems in the rooms are clearly pretty old and noisy And should be replaced. I could not sleep with the fan on. I had to turn them off and turn on some "white noise" on YouTube on my phone. another con: more noise : I was woken up bright and early to banging noises on the second floor above me at 8am. the same repeated noises. slamming doors , people in the hall, the rooms aren't sound proof. I know that's to be expected in a hotel but this was bad. I could see a clear gap under the main door to my room so yeah I could hear all hall sounds and the smell of the breakfast at 8am was meh breakfast wasn't too great. wish I had stayed on the following day when they were gonna have the cheese omelets and sausage patties haha. the hot food I had was ok . but there wasn't a ton of variety . I'd stay again If I had my own loud fan to drown out loud noise .
Stayed 1 night in Dec 2023
Response from Samir Patel on Feb 27, 2024
Thank you for staying with us. We appreciate the feedback.

10/10 Excellent

david

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Samir Patel on Feb 27, 2024
Thank you for staying with us. We appreciate the feedback.

10/10 Excellent

Abdirahman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Samir Patel on Feb 27, 2024
Thank you for staying with us. We appreciate the feedback.

6/10 Okay

Lucie

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The rooms were very spacious and clean and the staff was extrenely king BUT.... There was no body wash in either rooms we stayed in. The phone in the one room didnt work. And there was no ice in the hotel to be found. I travel with medication that needs to be refrigerated. Over all i give it a 3 star rating
Stayed 1 night in Dec 2023
Response from Samir Patel on Feb 27, 2024
Thank you for staying with us. We appreciate the feedback.

10/10 Excellent

GREGORY

Stayed 2 nights in Jul 2023
Response from Samir Patel on Feb 27, 2024
Thank you for staying with us. We appreciate the feedback.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Samir Patel on Feb 27, 2024
Thank you for staying with us. We appreciate the feedback.

8/10 Good

Paul

Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice stay.
This was a very nice hotel. Very affordable but very well kept and awesome amenities for the price.
Stayed 1 night in Dec 2023

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will be back! We love this property
Stayed 1 night in Dec 2023

6/10 Okay

CHRISTINA L

Traveled with partner
Liked: Amenities
This hotel is perfect for anyone seeking mediocrity. The food is OK, the rooms are OK, the beds are OK, everything is OK. LOL Our room was very noisy, the doors slam all night long. The shower was, again, OK. It's like 2° cooler than you'd like, but clean. The pool was nice and the hot tub was clear and clean. Staff didn't even ask us how our stay was at checkout.. we joked it's because they knew our room (115) was noisy but OK. I read other reviews saying the hotel smelled like weed. It does at times but not heavy or smokey. My husband was able to smoke outside without people complaining. We wouldn't seek out BW again, but would stay again if our options were limited. Clean rooms, free breakfast, clean pool. We've definitely stayed at worse places.
Stayed 2 nights in Dec 2023

4/10 Poor

Shenea

Disliked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Seunghee

Liked: Cleanliness
Response from Samir Patel on Feb 27, 2024
Thank you for staying with us. We appreciate the feedback.

2/10 Terrible

Tracey

Stayed 2 nights in Nov 2023

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel warm indoor pool and excellent staff.
Stayed 1 night in Nov 2023
Response from Samir Patel on Nov 28, 2023
Thank you for staying with us. We appreciate the feedback.