Pillowtop beds, desk, blackout drapes, iron/ironing board

Reviews of Candlewood Suites Polaris, an IHG Hotel

2.5 out of 5
Candlewood Suites Polaris, an IHG Hotel
8515 Lyra Dr, Columbus, OH

Reviews

8.0

Very Good

Rating 10 - Excellent. 393 out of 926 reviews" "
Rating 8 - Good. 281 out of 926 reviews" "
Rating 6 - Okay. 119 out of 926 reviews" "
Rating 4 - Poor. 66 out of 926 reviews" "
Rating 2 - Terrible. 67 out of 926 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like having a kitchen and separate sitting room and bedroom. Haven't checked out the hot tub yet, but plan to!
Stayed 4 nights in Dec 2023

10/10 Excellent

ALI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Caren

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NO PHONE NUMBER FOR HOTEL
No way to contact the hotel directly….Number no longer in service??? I want able to cancel/change my reservation or to get a refund. It’s really upsetting.
Stayed 5 nights in Aug 2023

8/10 Good

Dan

Stayed 2 nights in Aug 2023

4/10 Poor

Joy

Business traveler, Traveled with family
Candle wood suites @Polaris was filthy inside and out ! Stayed there for 5 nights and never seen housekeepers anywhere ! Halls elevators, trash cans overflowing ! Room was sketchy , hair in bathroom .. I had to run to store and buy cleaning supplies AC was better than outside but not by much in the room ..would not stay again Staff at front desk were great and always friendly!
Stayed 4 nights in Jun 2023

10/10 Excellent

Prggy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was very convenient to all the things we wanted to do. Convenient, right in between my two girls homes. The only thing I don’t like is we left our room extremely clean and some sort of $100. Deposit is still pending on my credit card. We have been home nearly one week.
Stayed 5 nights in Jul 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jun 2023

6/10 Okay

Linda

Traveled with family
Liked: Cleanliness
No breakfast buffet i was charged 100. For incidentals and it took 15 days for it to be returned to my cc staff not very friendly or helpful
Stayed 2 nights in May 2023

10/10 Excellent

Jerry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
great location with restaurants and stores
Stayed 5 nights in May 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay, convenient, affordable and spacious
Stayed 3 nights in May 2023

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities
Always a pleasure to stay at Candlewood Suites Polaris (near Westerville Ohio). Friendly staff. Our puppy Raider 🐶 loves ❤️ Candlewood Suites. Thank you. Rose and Lou and Raider
Stayed 3 nights in Apr 2023

4/10 Poor

ROBERT R

Traveled with partner
noisy!

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service
Comfortable bed, comfortable nice to have a fridge and microwave

8/10 Good

Ross

Stayed 1 night in Apr 2023

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Ehhh
we were called the day of because you over booked to have our room changed which was fine as long as we had a room. When we got there two other guests complained of no hot water. The next day our brother in-law who was also coming to stay got to their room and were in there for over and hour or two were told that you guys over booked and they had to find another hotel. While they were down at the desk another couple walked into their room to find someone else already had that room. To top it off we had the fire alarm go off at 5am and I do feel that it was super unorganized. I've stayed here many many times ok ver the last 10 years and I think the hotel has just gone down a lot. Its not a terrible place but I think I'll have to find another place to stay. The cleaners don't smile, they just give off a very rude vibe.
Stayed 2 nights in Mar 2023

10/10 Excellent

Shanita

Stayed 2 nights in Feb 2023

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 1 night in Dec 2022
Response from Candlewood Suites Management on Jan 14, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

Shanita

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to everything you’d want to do.
Stayed 1 night in Dec 2022
Response from Candlewood Suites Management on Jan 14, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and enjoyed the location! It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

pam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Parking is easy lots of places to eat at and close by for shopping
Stayed 1 night in Dec 2022
Response from Candlewood Suites Management on Jan 14, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and enjoyed the shopping options right next door. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Shae

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Candlewood Suites Management on Jan 14, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us! We enjoyed having you and hope to serve you again in the future!

6/10 Okay

Cheryl, Lansing

Traveled with family and small children
It was dirty and smelled. Would not stay here again.

8/10 Good

Charles

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Candlewood Suites Management on Jan 14, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. We value your feedback. We hope you will visit us again!

6/10 Okay

Jean

Stayed 1 night in Dec 2022

6/10 Okay

Rick

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The shower dripped all night. Dogs in hotel rooms barking all hours of the night. No hot water. Look warm at the most. Didn’t make for a pleasant shower.
Response from Candlewood Suites Management on Jan 14, 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Excellent

Lorie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant people, clean, spacious suites with everything I needed
Stayed 1 night in Nov 2022
Response from Candlewood Suites Management on Jan 14, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again in the future!

2/10 Terrible

Christine

Stayed 1 night in Nov 2022

10/10 Excellent

Shanita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2022

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

6/10 Okay

Jennifer, Clackamas

8/10 Good

Renee

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
The hotel put a hold on my card but once I arrived they informed me they didn’t accept that card
Stayed 1 night in Oct 2022

6/10 Okay

Verified traveler

Traveled with family
Liked: Room comfort
Disliked: Cleanliness
Our stay was okay. The toilet was not totally clean and we came back from being away all day and noone had made our bed nor did we have any clean towels for the next day. We called the front desk and they wanted us to carry down our dirty towels for new ones. Unacceptable as that is what we are paying for.
Stayed 2 nights in Oct 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Most of the hotel staff was accommodating, I enjoyed the amenities such as the hot tub and pool. The gym is nice and the free laundry room is definitely a plus when you are traveling and need a longer stay. Any issues that we had as far as housekeeping they addressed it quickly.
Stayed 4 nights in Oct 2022

8/10 Good

Meeka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

4/10 Poor

Linda

Disliked: Cleanliness, staff & service
Our accommodations were dirty, it was obvious the capets had not been vacuumed, towels were missing, had to ask multiple times for more towels, finally had to go get. Bathroom condimentss were missing: shower cap, .check out was ridiculous. Needed to leave early, front counter agent told us to use Expidia.com. They.tpld to contact front desk. Very poor front desk knowledge of needing to change departure date. Would not do the change at the hotel. Expedia told us hotel clerk should have done. We will never at Candlewood Suites again. Nasty, dirty hotel, with very poor room service(not cleaned or fully equiped with linens. Beds looked like house keeping remade beds using prior sheets. Had to make 3 trips to front desk to get towels, extra chair that should have been in room. Under bed closest to window, it was flity, and so gross. I would NOT recommend this hotel!!!!!
Stayed 4 nights in Oct 2022

8/10 Good

Erica

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Very Clean & sanitary. My room was nice & comfortable. I disliked the shower! It was for a handicapped and we had to hold the shower head there is no clip to hang it. Also the Curtains did not meet, there was definitely a pair missing...The hot tub didnt work. They claim they have a part on order.
Stayed 1 night in Oct 2022

10/10 Excellent

Susan

Stayed 1 night in Oct 2022

8/10 Good

Paula

Liked: Staff & service
Stayed 1 night in Oct 2022

10/10 Excellent

Lila

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2022

8/10 Good

Sarah

Stayed 1 night in Oct 2022

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

Martha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

Kevin

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They Could sweep and mop more!! And put out more towels then just two I’m a room especially, when there are 4 people staying in the room
Stayed 2 nights in Sep 2022

2/10 Terrible

David

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
I ordered a doubke and got a single, terrible and filthy
Stayed 1 night in Sep 2022

10/10 Excellent

Ayrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

4/10 Poor

John

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was run down and well below the standard of the surrounding community Surprising that it’s in the IHG family of hotels. I thought it would be better.
Stayed 1 night in Sep 2022

10/10 Excellent

Donna

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022