Ratings based on 436 Verified Reviews

4.5 out of 5
89% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to freeway

Posted Nov 25, 2017
First time staying here since we couldn't get into our usual hotel. Family of 5 and we come back to Reynoldsburg (home town) often. We like the suites with 2 queen beds and a sofa bed, full breakfast with hot and cold item choices to appeal to all 5 in family, exercise room, and an indoor pool and hot tub. This hotel had all those. The pool & hot tub were perfect; nice and warm. The only complaint were the extreme hardness of the mattresses and The sofa bed had some hard spring coils pressing right about the rear side. The same kid prefers to always sleep in the sofa bed so she's used to how they feel different than a mattress but this was worse.
5 out of 5
Recommended
for Everyone
by A verified traveler from Cleveland

Excellent, I did not have to do anything but enjoy

Posted Nov 24, 2017
Great experience with added comfort and relaxation.
5 out of 5
by Mandee Garrett from New Philadelphia Ohio

Great Place, great staff

Posted Oct 22, 2017 on Hotels
very comfortable and clean. and to the lady working nights on 10/21, you're the best!
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 22, 2017 on Hotels
5 out of 5
by Kenneth

Posted Oct 15, 2017 on Hotels
The stay was very pleasant. The staff was very efficient and the room was very nice. The mattress on the bed was one of the best we've slept on in a long time.
3 out of 5
by Dea

Never Again

Posted Oct 13, 2017 on Hotels
When I checked in the guy at the front desk hit on me and was overly nice, he even called my room to "make sure I was comfortable" - super creepy. I had been there for maybe 2 hours before I attempted to use the bathroom. When I went in and lifted the lid, the toilet had feces in it and very little water. I immediately called the front desk, creepy guy answered and said he would "see what he could do", completely unconcerned. About an hour later I was about to leave to meet friends and went down to the desk to get an update on the issue and creepy guy, again completely unconcerned says that he was working on it. About then my boyfriend walked in and creepy guy realized we were together and says "actually, it probably won't get done tonight, it's the weekend. You can use the public bathroom in the hall though." So incredibly rude and unprofessional. Thank goodness my boyfriend was able to fix it. I complained to the front desk staff the next morning and they said they would inform a manager but I will not be staying here again.
5 out of 5
by carl

This traveler left a rating score only Posted Oct 10, 2017 on Hotels
4 out of 5
by Joy

This traveler left a rating score only Posted Oct 10, 2017 on Hotels
5 out of 5
by Danielle

This traveler left a rating score only Posted Oct 9, 2017 on Hotels
3 out of 5
Recommended
for Everyone
by A verified traveler from Long Beach

Bathtub slippery!

Posted Oct 4, 2017
The room was clean except for a couple of dirty spots on the carpet. The part I worried about the most though was that the bathtub was slippery. Not good for someone older who has had hip or knee surgery. We also were not able to ever get a receipt when we checked out because either the person at front desk couldn't get it to print and it never came to my email address.