Reception

Reviews of Comfort Suites

2.5 out of 5
Comfort Suites
1690 Clara Avenue, I-71, Exit 111, Columbus, OH

Reviews

8.0

Very Good

Rating 10 - Excellent. 401 out of 1015 reviews" "
Rating 8 - Good. 369 out of 1015 reviews" "
Rating 6 - Okay. 131 out of 1015 reviews" "
Rating 4 - Poor. 57 out of 1015 reviews" "
Rating 2 - Terrible. 57 out of 1015 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Casey

Traveled with family and small children
Liked: Staff & service, amenities
The stay at the hotel was nice. Could be a little bit more clean and more options for breakfast.
Stayed 4 nights in Mar 2024

2/10 Terrible

Peggy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Cop was at the front desk when walking in. Checked in went to the room and was so nasty we walked right out and rented a room at another hotel. Said cop was in parking lot when leaving for overnight stay to patrol.
Stayed 2 nights in Mar 2024

2/10 Terrible

Dellene

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
It was supposed to be a non smoking hotel. It smelled like smoke really bad along with marijuana. People across from us as also selling it from their hotel room all night. We got woken up around 1:00am and it didn’t stop until 5:00am. We kept calling the front desk and they said they would take care of it but they didn’t. They had two small children also running the hallways all night. I don’t recommend this place if your a non smoker/marijuana and like to get rest at night.
Stayed 1 night in Mar 2024

6/10 Okay

Lauren

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Cheryl

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The UNcomortABLE Suites! This was one of my worst stays ever! To get into the lobby, you have to step over car plug ins that cover the sidewalk. Not great for ADA guests. Our entire floor smelled like smoke, despite their smoke free policy. You can smoke her, cigarettes.. weed… vape, etc. when I complained, they used some sort of febreeze like air freshener that made it worse. Not great for an asthmatic! I picked smoke-free for a reason. The room numbers were falling off the wall and replaced with paper signs. Large laundry cart filled with dirty laundry has been in the hall for 2 days. The housekeeper had her small child with, which was just plain sad! Keep driving…. This one should be a hard pass! Not what I paid for!!?

8/10 Good

Pradeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Brittany

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super noisy, but otherwise nice.
Stayed 1 night in Mar 2024

6/10 Okay

Steph

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
The breakfast was good and the pool was warm. The phone in our room didn't work and the microwave was missing the warming plate. But the beds were comfy and the room was nice.
Stayed 1 night in Mar 2024

10/10 Excellent

Monica

Stayed 2 nights in Feb 2024

10/10 Excellent

Javier, harrisonburg

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night no issues. Showed up an hour early to check in and their system was down but still was able to check in early! Great hotel if you’re there to sleep and shower.
Stayed 1 night in Feb 2024

6/10 Okay

JaLayne

Traveled with family
Liked: Staff & service
The inside lobby was clean , smelled clean , rooms could use updating- most Outlets didnt work, wallpaper peeling in the room - Breakfast was good - eggs - sausage, oatmeal, mini bagels toast, danish, juice milk , cereal, hot chocolate, cappuccino, waffles reg/strawberry. - pool - looked nice Staff was nice .
Stayed 2 nights in Feb 2024

2/10 Terrible

STEPHANIE

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Check in was easy, room was decent. Lighting sucked. Came back at midnight after the concert and couldn't even get into the hotel. 5am rolls around and someone walks into our room!? And isn't even quiet on the way out. Door slams. I was too tired to even move or investigate. Shortly after, someone is knocking. I'm too tired to even get up. 7am rolls around and the room phone rings like 5 different times and everytime I answer nobody is there. By like 745 I'm fed up and I call the front desk and it's because they apparently misplaced the copy of my ID. Breakfast was terrible. At checkout she apologized and had found my ID and said the previous guy gave someone the wrong keys and that's why someone walked in at 5am. .. ok? I'm not a hotel snob. Which is why I didn't care that it was a 2 star. LOL it was comfort suites. I literally used to work for comfort inn. But shew.
Stayed 1 night in Feb 2024

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant experience, staff was friendly, hotel was clean, good breakfast ( for a hotel..lol)
Stayed 1 night in Feb 2024

6/10 Okay

Manikandan

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Chrissy

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Was not a good experience. I did not feel safe in hotel. Very dirty and super noisy.
Stayed 1 night in Feb 2024

6/10 Okay

Alexy

Business traveler, Traveled with family
Serves it purpose over night.
Stayed 1 night in Feb 2024

4/10 Poor

Susan

Stayed 1 night in Feb 2024

8/10 Good

selena

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
i enjoyed my stay but didnt like the pool setup. no access to a close bathroom and wasnt sanitary in the pool area.
Stayed 2 nights in Feb 2024

2/10 Terrible

Bhupati

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible
Stayed 1 night in Feb 2024

10/10 Excellent

Kathryn

Business traveler, Traveled with partner
Convenient to Ohio Expo Center.
Stayed 2 nights in Jan 2024

6/10 Okay

Michael

Stayed 2 nights in Jan 2024

8/10 Good

kari

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Jeannie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are lovely. I found it to be clean and cozy.
Stayed 2 nights in Jan 2024

10/10 Excellent

Venkata Avinash, Platteville

Traveled with family
Excellent
Stayed 1 night in Jan 2024

4/10 Poor

Lori

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Supposed to have indoor pool, it was closed/not working for our entire stay. Booked a king suite & was told at check in that we couldn't have king suite. Was given 2 queens suite. Window in room was filthy, had mold all over.
Stayed 2 nights in Dec 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just right & what we expected
Great night stay at Comfort Suites with my family. Easy to check in and check out. We had a quick stay and it was just what we needed for the night and early morning. The hotel is what we expected and read in reviews.
Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Bad Mattress
The stay was wonderful, except for the bed the mattress was not good and needed to be changed
Stayed 2 nights in Dec 2023

2/10 Terrible

Amy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful
We were there for a cheer competition for my Daughter. The check-in process was awful. My key didn’t work, had to get a new one, that one didn’t work. We had to be moved to another room. The room was dirty, the bathroom, had water all around the toilet, it was gross and disgusting. The breakfast wasn’t replenished, when it was empty. It was just a horrible stay !! I will never stay there again, or recommend it to anyone!!
Stayed 2 nights in Dec 2023

2/10 Terrible

Janie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not stay bc the hotel misrepresented it's self
Stayed 2 nights in Dec 2023

6/10 Okay

Jebidiah

Disliked: Staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

ROSA

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are spacious and better than I expected will book again
Stayed 1 night in Dec 2023

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Amber

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property took some of my personal belongings and also my car got broken into and was refused to see cameras
Stayed 3 nights in Dec 2023

8/10 Good

cindy

Business traveler, Traveled with family
Didn’t like the area. Sort of industrial feeling.
Stayed 2 nights in Dec 2023

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

christopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

William

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice room
very nice room. great wifi. good choice for a trip
Stayed 3 nights in Nov 2023

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service
The rooms were not well maintained. Select covers were loose, signs for rooms were paper signs. The pool was not open. Pics on the site were only misleading. Staff was fine and breakfast was as well.
Stayed 2 nights in Dec 2023

8/10 Good

Samantha

Liked: Staff & service, amenities, property conditions & facilities
There was blood on the walls in the stairway, pizza sauce on the second floor trashcan and walls of our room, and nasty head grease marks on the headboards. Otherwise, it was nice.
Stayed 3 nights in Nov 2023

10/10 Excellent

Verified traveler

Business traveler
Stayed 2 nights in Nov 2023

8/10 Good

Kelly

Liked: Amenities, property conditions & facilities
I enjoyed the easy check in.
Stayed 2 nights in Dec 2023

6/10 Okay

Susan

Columbus
Location and room space good. Breakfast fair, but the worst part was noise mostly from the xway but also room above. I took a sleeping pill but noise still kept me awake.
Stayed 1 night in Dec 2023

8/10 Good

STEPHEN, MENTOR

Liked: Cleanliness
It was acceptable for one night stay.
Stayed 1 night in Nov 2023

10/10 Excellent

Kenyon

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Close to fsir grounds
Stayed 2 nights in Nov 2023

8/10 Good

Jan

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Vitaly

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

2/10 Terrible

Jeffrey

Traveled with family
Disliked: Staff & service, room comfort
BAD, VERY BAD
Terrible check in experience. Took forever for the front desk to find my reservation, the pool was very cold, did not know that animals were allowed at this hotel, and there were very many large dogs there, the TV did not work from the beginning, which was reported, and never fixed, breakfast was ok, but the orange juice was not. My grandson said it tasted funny, and after tasting it, it was definitely bad. Would NOT recommend this hotel, and will never stay here again.
Stayed 1 night in Nov 2023

10/10 Excellent

Antoinette, Jennings

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location.
Stayed 4 nights in Nov 2023