Ratings based on 468 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveler from US

A nightmare!

Posted Nov 7, 2016
We had requested a room with two double beds months well in advance. When we arrived, the associate informed us that they don't get any communications from Expedia. The staff that I spoke to were extremely rude. I then requested a rollaway bed. None available. Front desk person is usually outside smoking, so the desk is unattended. The pull out couch is like a bed of nails...don't expect anyone to be able to sleep on it. My kids who eat almost anything I set in front of them were disgusted by the breakfast. Fairly clean, but that is the only 'plus'. I would recommend staying somewhere else if at all possible.
Comment from Hotel Management
Nov 9, 2016 by Dinesh, Hotel Management
Thank you for taking the time to complete our guest satisfaction survey. On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. We always Check Note in Reservation Before Asian Room But Your Reservation Was Thru Expedia Website and Did Not Had Any Request For Two Bed and also Any Request Is Not Guarantee it based on Availability. I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
4 out of 5
by A verified traveler from canton, United States of America

Nice hotel difficult to find

Posted Nov 2, 2016
Pros: Good breakfast nice staff
Cons: A sign out on the main road indicating where to go
Location: Many things around the hotel however very high traffic area
Nice hotel in a very heavy traffic area it was hard to find because it is behind other businesses
Comment from Hotel Management
Nov 9, 2016 by Dinesh, Hotel Management
Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel. On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!
4 out of 5
by A verified traveler

A clean facility with a knowledgeable staff

Posted Oct 30, 2016
Pros: Room was very clean
Cons: It took a while to check out, understaffed at front desk
Location: Columbus has many diversified activities, restaurants, etc.
Room was clean, staff was pleasant, had no troubles with check-in, reservations, etc.
Comment from Hotel Management
Nov 2, 2016 by Dinesh, Hotel Management
Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel. On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!
5 out of 5
by A verified traveler from Canal Fulton, OH

Would stay again!

Posted Oct 30, 2016
Staff was very helpful getting us connecting rooms for our group. Breakfast was very good and lots to choose from. Very nice hotel. Only problem was the confusing entrance into the parking lot of the hotel.
Comment from Hotel Management
Nov 2, 2016 by Dinesh, Hotel Management
Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel. On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!
5 out of 5
by A verified traveler from US

Very nice new feel hotel

Posted Oct 29, 2016
Location: The hotel is close to several restaurants, shopping, and movies
Check in was awesome. The guy at the front desk was friendly. The room was very clean and nice. Continental breakfast was also good. There were cold and warm items. The checkout was quick and easy. The cleaning staff was even friendly. There were plenty of parking spaces and lots to do in the area. It's also right by the highway which is convenient. I would definitely stay here again.
Comment from Hotel Management
Nov 2, 2016 by Dinesh, Hotel Management
Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel. On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!
4 out of 5
by A verified traveler

Columbus Getaway

Posted Oct 24, 2016
Pros: It was clean.
Cons: The walls were pretty thin and the tile in the bathroom needed repaired.
Location: There is nothing around the hotel but warehouses.
The hotel is on the west side of Columbus and there isn't much to see or do immediately surrounding the hotel. The hotel was clean and the room was spacious. However, the bathroom floor tiles need re-grouted. They wobbled every time you stepped on them and my husband had to repair the shower head. Nice and clean pool area with a hot tub. Breakfast was included and had a decent mix of food including powdered eggs, Canadian bacon, potatoes, breads, cereals and the ubiquitous waffle maker. All in all not a bad hotel for the price.
Comment from Hotel Management
Nov 2, 2016 by Dinesh, Hotel Management
Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel. On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!
4 out of 5
by A verified traveler from US

Nice hotel happy with stay

Posted Oct 24, 2016
Nice hotel - good value. Happy with the stay. All was as expressed on website. No surprises!
Comment from Hotel Management
Nov 2, 2016 by Dinesh, Hotel Management
Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel. On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!
5 out of 5
by A verified traveler from US

Perfect stopover

Posted Oct 22, 2016
Location: Easily accessible to highway.
Headed cross country. Needed a place to stay that was easily accessible to the highway. The Inn is apparently new. Greeted at the reception desk by a very friendly host. Our king sized room was clean, spacious, quiet and very comfortable. Bathroom was CLEAN and spacious too. Substantial hot and free morning breakfast.
Comment from Hotel Management
Nov 2, 2016 by Dinesh, Hotel Management
Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel. On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!
5 out of 5
by A verified traveler from US

Nice stay at a reasonable price

Posted Oct 19, 2016
Location: Excellent ice cream place (Handel's) just across the street. It should be part of your plans.
The hotel is easy to get to in the east suburbs. It is behind the Best Western do it is a little harder to find, but not bad. The room was nice and clean. We enjoyed the pool and hot tub. There was a hot breakfast with eggs, sausage, potatoes, and a waffle maker. Overall, a very nice stay--recommended.
Comment from Hotel Management
Nov 2, 2016 by Dinesh, Hotel Management
Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel. On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!
3 out of 5
by A verified traveler from Fremont, OH

Hotel was comfortable, staff not so much.

Posted Oct 17, 2016
I stayed here for a local marathon. I understand that breakfast does not normally open until 6 however, I have never stayed somewhere where the staff was not understanding of the time constraints for local runners. The man on duty would not open the breakfast area 15 min early to allow myself or other runners the opportunity to eat before leaving. All of the food was out and ready, I do not understand what 15 minutes mattered. Breakfast was part of the reason I chose this hotel. Also, upon check in-it was very hard to understand the workers behind the counter. There is also a sign that says they authorize your credit card on file for $100 just in case you happen to take something or ruin something. And it may take up to 1 week for that money to show back in your account.
Comment from Hotel Management
Nov 2, 2016 by Dinesh, Hotel Management
Thank you for taking the time to complete our guest satisfaction survey. On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.