Ratings based on 269 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from West Chester, OH

Hilliard Country Inn and Suites

Posted Aug 31, 2015
Pros: Clean hotel and rooms. Friendly and helpful staff.
Cons: Only stayed one night so amenities were not a factor. Free WiFi was a welcome benefit.
Location: Location is very convenient, easy to find and close to several places to grab a bite to eat.
Convenient location with easy access to other areas in the Columbus area. Clean hotel, comfortable room and good complimentary breakfast. Good choice for overnight stay in Columbus area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean, staff nice.

Posted Jul 27, 2015
Pros: Located near "handels" ice cream shop, which was great!
Cons: Whirlpool was very small and didn't work properly.
Hotel was clean. Staff was friendly. Breakfast well stocked.
Comment from Hotel Management
Aug 5, 2015 by Dinesh , Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you like our hotel friendly staff service, hotel amenities and breakfast. We look forward to your next stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Cincinnati, OH

Overall a very nice experience

Posted Jul 24, 2015
Pros: It was very comfortable. Guests were quiet and respectful of others. The breakfast was nice.
Cons: Not crazy about the smell of the air freshener. It was a little too strong. Shower needed a few shelves to hold products.
Location: Close to downtown Columbus. Easy access to expressways.
This hotel was close to the expressway. The facilities were kept in good repair. The staff was very nice. Beds remade everyday and linens were fresh daily. Everything looked clean and well maintained. Nice pool and hot tub.
Comment from Hotel Management
Aug 6, 2015 by Dinesh, Hotel Management
Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel. On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!
5 out of 5
Recommended
for Everyone
by A verified traveler from Long Island

Nice!

Posted Jul 23, 2015
Great hotel. We stayed with Country Inn for our next city also.
5 out of 5
Recommended
for Everyone
by A verified traveler from South Carolina

Quiet, Clean and Convenient

Posted Jun 25, 2015
Pros: Clean and quiet, wireless worked very well throughout the property.
Location: Plenty of places to shop and dine nearby.
Hotel was located within a mile of the location I was visiting on business. Staff was friendly, the room was clean and the breakfast was good as well. Plenty of amenities within a one mile radius of the hotel.
Comment from Hotel Management
Jul 2, 2015 by vaishali, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that our hotel location was close from your work and also enjoyed our breakfast. We look forward to your next stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Lexington, KY

Clean, friendly hotel.

Posted Jun 18, 2015
Pros: Even though it was on a busy intersection it felt like you was in a quite area.
Cons: Sounds silly but I would have liked to have seen some swings on the big front porch to make it even more like the homey feel you had when you drove up
Location: Didn't get to see any attractions but we had a conference at the convention center downtown and had no trouble getting there each morning.
Staff was friendly and always asking if they could be helpful in any way. Hotel was well kept and very clean and had been newly renovated. Room was comfortable.
Comment from Hotel Management
Aug 5, 2015 by Dinesh, Hotel Management
Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel. On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!
2 out of 5
by A verified traveler

It's The Little Things

Posted Jun 11, 2015
Pros: Location. Well maintained.
Cons: Smoking zones near front door.
Arrived at 9:30 pm for a two night stay. Was greeted by a sign stating that front desk staff was away taking care of a customer. After a brief wait a lady approached in blue jeans and a t-shirt and I was greeted with "Checking in?" I assumed she worked there and she did. She asked my name, said sign here, and gave me my keys with all the personality of a wall. My reservation was ready, the property well maintained and my room reasonably cleaned. The small details spoiled an otherwise pleasant stay. The fresh baked cookies that normally greet you at a Country Inn have been replaced store bought and the cheap ones to boot, a mouthful of powder. The hotel is smoke free but the designated smoking zones are on the left and right side of the entrance doors. With several employees who smoke along with the smoking customers, you will doubtless be greeted by a wall of smoke to walk through as you enter and leave the building like we were. YUCH!
Comment from Hotel Management
Jun 13, 2015 by dinesh, Hotel Management
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. Our Hotel is 100% nonsmoking hotel but we have smoking area outside of hotel for people who smoke. We hope for another opportunity to not just meet, exceed your expectations.
5 out of 5
Recommended
for Families
by Trenten from crittenden

will return again!

Posted May 27, 2015 on Hotels
Wonderful service and staff! Loved the hotel, room , breakfast and pool area!
Comment from Hotel Management
Aug 8, 2015 by Vaishali, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our breakfast and Pool. We look forward to your next stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Greenwood Village,Co

close to the highway

Posted May 25, 2015
The beds were very comfortable and the water pressure was great. The towels were top of the line and not worn out like some places. I will stay again.
Comment from Hotel Management
May 27, 2015 by Dinesh, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed stay with us and like our beds in room. We look forward to your next stay.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted May 17, 2015 on Hotels
Comment from Hotel Management
Aug 1, 2015 by Vaishali, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay at countryinn & suites. We look forward to your next stay.