Ratings based on 740 Verified Reviews

4.2 out of 5
87% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Bel Air, MD

Nice for the price

Posted May 23, 2017
Pros: See above
Cons: Nothing comes to mind
Location: See above
I've stayed here four times now and can confidently recommend this hotel. Room was clean and comfortable. Free breakfast was very good with more than the usual standard fare. Pool and hot tub were quite large and very relaxing. Hotel is close to freeways, restaurants and even has a hospital nearby (which we actually needed one year, unfortunately; great that it was so close).
Comment from Hotel Management
Jun 7, 2017 by Mark, Hotel Management
Scott: Thanks for staying with us repaeatedly and thanks for the kind review!
4 out of 5
Recommended
for Everyone
by A verified traveler from ohio

A Place Not far from the Maddening Crowd.

Posted May 9, 2017
Pros: Swimming pool and hot tub area were spacious and in nice serviceable condition. Lobby was homey and well kept with free coffee and snacks available.
Cons: Rooms were advertised with in room spas. Not so. Also pool towels provided were very small.
Location: Eateries and shops are within a quarter mile or more. 1 to 2 miles tops.
Nice hotel not too far from the Columbus Hotel. A 10 to 12 minute drive from the airport. Hotel staff was very pleasant and the rooms were nice. The rooms were shown to have a hot tub or spa area included. Not so. If you want that be prepared to be disappointed.
Comment from Hotel Management
May 11, 2017 by Mark, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our location and amenities. We look forward to your next stay. Take Care! Mark Murray --General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Tn

Nice hotel, centrally located

Posted Apr 18, 2017
Cons: another elevator would be nice.
Location: close to airport, expressways
Great hotel, near eatery, expressway. I also like the separate sitting area and full refig/freezer, stove, microwave. There is a TV in sitting area as well as bedroom. My only dislike was the pool was under remodel and the in door pool was one of the reasons I selected this hotel. I will stay again, but will check hotel to see if pool is open first.
Comment from Hotel Management
Apr 24, 2017 by Mark, Hotel Management
Thank you for your kind review. Mark
2 out of 5
by A verified traveler from Chicago

Hotel needs updating

Posted Mar 30, 2017
Cons: Everything in room
My room was not very clean, stains on carpet, bathroom not as clean as it could be, some things had dust on it and the little fridg wasnt wiped out, that had spots in it. The table that was in room still had a big spot of something sticky on it, I'm sure someone was eating there and the house keeping staff just didnt wipe anything.
Comment from Hotel Management
Apr 3, 2017 by Customer Care, Hotel Management
Thank you for reaching out to us. We apologize for the multiple issues you've encountered with regards to the cleanliness of your room during your stay. Your feedback will be forwarded to the hotel management to ensure all rooms are up to Country Inn & Suites by Carlson standards. We hope you will give us another chance if you are in the area again.
5 out of 5
by A verified traveler

Posted Mar 23, 2017 on Hotels
great
Comment from Hotel Management
Mar 28, 2017 by General Manager, Hotel Management
Thanks!
5 out of 5
by David

Good Choice

Posted Mar 21, 2017 on Hotels
Very nice place to stay, right near the airport. Highly recommended!
Comment from Hotel Management
Mar 29, 2017 by Mark, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay We look forward to your next stay. Take Care! Mark Murray --General Manager
5 out of 5
by A verified traveler

Posted Mar 6, 2017 on Hotels
Hotel was great. Didn't get the wake up call. Didn't get the receipt under door. Missed flight. Hotel was nice though
Comment from Hotel Management
Mar 28, 2017 by General Manager, Hotel Management
Thanks?
5 out of 5
by Jaclyn

Very nice clean hotel in great area

Posted Mar 4, 2017 on Hotels
We came for a conference and had great customer service. The room was super clean,large and in great condition. Great price too! Loved the breakfast!
Comment from Hotel Management
Mar 28, 2017 by General Manager, Hotel Management
I am glad you enjoyed our rooms, location and breakfast! We hope to see you again soon!
3 out of 5
by A verified traveler

Posted Feb 24, 2017
Very friendly staff, generally nice hotel. Shower had hair from previous traveller still in it
Comment from Hotel Management
Mar 28, 2017 by Mark, Hotel Management
Sorry about the shower! We can and will do better!
4 out of 5
Recommended
for Everyone
by A verified traveler from NA

No Shuttle

Posted Feb 22, 2017
Pros: NA
Cons: NA
Location: NA
Even though they say they have a shuttle, they will not send one unless one calls ahead. We sent an email to say when we were arriving, after calling and talking to the front desk they said they never received the message. So we called Expedia and the Expedia person handling the claim of no shuttle to pick up the hotels client said they would reimburse the 22USD that had to be paid to a taxi. We will see if Expedia actually reimburses the 22usd? The hotel simply said no message received and no scheduled shuttle service..Very unfortunate.. Overall the hotel was nice..