Ratings based on 644 Verified Reviews

4.1 out of 5
82% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Downtown Columbus

Posted May 18, 2017
The best hotel in downtown Columbus! I've stayed in some of the others, and this by far was the best experience.
Comment from Hotel Management
May 22, 2017 by kobbie, Hotel Management
Thank you so much Mark for sharing your honest experience in regard to your recent stay. Feedback, such as yours reinforces our daily commitment in providing exceptional service. We look forward to serving you once again soon! Kobbie Larbi Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Columbus, OH

Nice Downtown Hotel

Posted May 15, 2017
Clean room, comfy bed. Max & Erma's right downstairs. Great staff. Really great hotel. Loved it so much.
Comment from Hotel Management
May 16, 2017 by Kobbie, Hotel Management
Thank you Travis for sharing your recent stay experience. We are delighted to have met and exceeded your expectations. I have shared your review with our entire team and they join me in saying thank you. We hope to see you soon! Kobbie Larbi Front Office Manager
5 out of 5
by Christine

Short North & Downtown comfort

Posted Feb 13, 2017 on Hotels
We were in for the Blue Jackets game. Walked to Marcella's and then Nationwide arena. Fast, friendly check-in, and valet service. Took about an hour to get the Wi-Fi to connect in the room. Very clean, comfortable room.
Comment from Hotel Management
Feb 22, 2017 by General Manager, Hotel Management
Thank you for choosing the Crowne Plaza during your recent visit to Columbus. We are glad that you enjoyed our services and amenities. However, we do apologize for the wireless Internet connectivity during your stay. I can assure you that this is not the norm. Next time you are in town for a hockey game, we would like to serve you once again. Kobbie Larbi Operations Manager
3 out of 5
by A verified traveler

Disappointing stay

Posted Feb 7, 2017 on Hotels
There was a big dust bunny on the floor of our room even after housekeeping cleaned. The bed skirts were dusty for both beds. Parts of our shower were broken or loose. The room was very tight.I felt like we shouldn't leave our shoes on the floor. I didn't see any bugs, it just didn't feel clean.
Comment from Hotel Management
Feb 17, 2017 by General Manager, Hotel Management
I truly apologize that your stay was anything less than excellent. It is certainly not our intent to inconvenience our valued customers, but to instead provide good value, comfortable, clean and friendly accommodations. Your feedback is of great importance to us and allows us to monitor and improve our service continually. We appreciate your comments and will follow up with the appropriate departments to ensure your next stay exceeds expectations. We hope you allow us the opportunity to host you again soon. Dirk Bengel, General Manager Crowne Plaza Columbus Downtown
4 out of 5
by Alison

Posted Feb 7, 2017 on Hotels
Comment from Hotel Management
Feb 22, 2017 by General Manager, Hotel Management
Thank you Alison for rating our hotel in regards to your recent stay. We hope to see you soon! Kobbie Larbi Operations Manager
5 out of 5
by A verified traveler

Posted Jan 24, 2017 on Hotels
I always love staying at the Crowne Plaza for conventions. Short walk for events & restaurants. Definitely worth it.
Comment from Hotel Management
Feb 22, 2017 by General Manager, Hotel Management
We are glad that our hotel location served you well during your recent convention visit to Columbus. We value your feedback and we cannot wait to serve you again soon. Kobbie Larbi Operations Manager
5 out of 5
by Shavana

Posted Jan 20, 2017 on Hotels
Comment from Hotel Management
Feb 22, 2017 by General Manager, Hotel Management
Thank you Shavana for rating our hotel in regards to your recent stay. We hope to see you soon! Kobbie Larbi Operations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Toledo, Ohio

Good choice for Columbus Convention events

Posted Jan 18, 2017
Pros: The check-in staff was very efficient and friendly. Fast elevators.
Location: Location is very handy for the Columbus Convention Center, the North Market and Nationwide Arena, home of the NHL Columbus Blue Jackets
Everything went smoothly. Friendly, helpful staff. Convenient location. Clean, comfortable room.
Comment from Hotel Management
Jan 20, 2017 by Dirk Bengel, Hotel Management
Thank you for your review! We are glad you enjoyed your stay and appreciate your kind comments about our location and amenities. It sounds like you had a great time during your visit to Columbus! Dirk Bengel, General Manager Crowne Plaza Columbus Downtown
3 out of 5
by Ms. Davidson from Crown Plaza

My stay for 1/13-1/15

Posted Jan 15, 2017 on Hotels
It was okay. Overall the hotel is great, the staff were really nice. Only problem I had was the elevator/stairs. the elevators need to be redone, they were crowded, slow, and would still be moving after the doors opened. Then the stairs only went down to the 3rd floor. Other then that the hotel was great.
Comment from Hotel Management
Feb 22, 2017 by General Manager, Hotel Management
Thank you for sharing your experience regarding your recent stay. We are glad that you enjoyed our hotel especially our exceptional front line staff. We also appreciate your feedback on our elevator. I have shred your concern with our engineering department. We hope to see you soon again! Kobbie Larbi Operations Manager
5 out of 5
by Katharine

Posted Jan 7, 2017 on Hotels
Comment from Hotel Management
Feb 22, 2017 by General Manager, Hotel Management
Thank you Kathrine for rating our hotel in regards to your recent stay. We hope to see you soon! Kobbie Larbi Operations Manager