Ratings based on 631 Verified Reviews

4.1 out of 5
83% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Toledo, Ohio

Good choice for Columbus Convention events

Posted Jan 18, 2017
Pros: The check-in staff was very efficient and friendly. Fast elevators.
Location: Location is very handy for the Columbus Convention Center, the North Market and Nationwide Arena, home of the NHL Columbus Blue Jackets
Everything went smoothly. Friendly, helpful staff. Convenient location. Clean, comfortable room.
Comment from Hotel Management
Jan 20, 2017 by Dirk Bengel, Hotel Management
Thank you for your review! We are glad you enjoyed your stay and appreciate your kind comments about our location and amenities. It sounds like you had a great time during your visit to Columbus! Dirk Bengel, General Manager Crowne Plaza Columbus Downtown
2 out of 5
by A verified traveler

Posted Dec 16, 2016
Tub/shower was clogged. I stayed two nights; no room service in between days. Front office staff not attentive. I would not recommend this place.
Comment from Hotel Management
Dec 19, 2016 by Dirk Bengel, Hotel Management
We appreciate your sharing your recent experience with us as it helps us target areas for growth. We will share your comments with the staff and sincerely apologize for the issues you experienced. We do hope that we have the opportunity to serve you again in the future. Dirk Bengel, General Manager Crowne Plaza Columbus Downtown
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 12, 2016
Food was great. Service was excellent. Rooms were spacious with a great view.
Comment from Hotel Management
Dec 13, 2016 by Dirk Bengel, Hotel Management
Thank you so much for taking the time to share your 5-Star experience. We are thrilled to hear everything from check-in to check-out exceeded your expectations and that you enjoyed the layout of the room. We look forward to having you back again soon! Dirk Bengel, General Manager Crowne Plaza Columbus Downtown
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 6, 2016
Pros: Convenient to State Government and the convention center. The food trucks on High Street were outstanding!
Cons: Hallway carpets were old and dirty.
Convenient hotel. The spa products were a nice touch.
Comment from Hotel Management
Dec 7, 2016 by Dirk Bengel, Hotel Management
Thank you for staying with us at Crowne Plaza and sharing this outstanding review. We are happy to hear that you had a exceptional stay. We agree, the food trucks in town are exceptional!. We appreciate your constructive feedback and look forward to seeing you again soon. Dirk Bengel, General Manager Crowne Plaza Columbus Downtown
5 out of 5
by A verified traveler

Posted Dec 5, 2016 on Hotels
wasnt excatly what I thought it would be however i am still extremely happy with the room!
Comment from Hotel Management
Dec 7, 2016 by General Manager, Hotel Management
Thank you for staying at the Crowne Plaza for your recent trip to Columbus. I am happy to hear that you enjoyed the room, and hope you had a great experience! Please visit us again soon. Dirk Bengel, General Manager Crowne Plaza Columbus Downtown
3 out of 5
by A verified traveler

Location is good but a bit old for the price.

Posted Dec 5, 2016
I booked the hotel through expedia. I had really high expectation because of the amazing photos on the website and also the high nightly rate. I was a little bit disappointed on arrival. The location of this hotel is great, right in the middle of downtown Columbus, walking distance to the Short North and also Museum of art. But the hotel itself is a bit old. And the room isn't quite spacious.
Comment from Hotel Management
Dec 7, 2016 by Dirk Bengel, Hotel Management
Thank you for staying at the Crowne Plaza for your trip to Columbus and for such an informative review. We will keep all of your suggestions in mind when thinking of improvements to the hotel. Please visit us again soon. Dirk Bengel General Manager Crowne Plaza- Downtown Columbus
4 out of 5
by A verified traveler

Convenient walkway access to Convention Center

Posted Dec 5, 2016 on Hotels
Location was ideal for conference held in Hyatt and Convention Center meeting rooms; allowed for easy access to meetings and the ability to get away from the hustle and bustle of the conference activity.
Comment from Hotel Management
Dec 7, 2016 by General Manager, Hotel Management
Thank you for staying with us during your recent trip to Columbus! We appreciate you taking the time to write this review and we hope to have you back again soon! Dirk Bengel, General Manager Crowne Plaza Columbus Downtown
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Great location, friendly staff

Posted Dec 2, 2016
I would stay here again, good pricing, great location, friendly staff, spacious lobby bar.
Comment from Hotel Management
Dec 7, 2016 by Dirk Bengel, Hotel Management
Thank you for choosing Crowne Plaza Columbus Downtown for your recent trip to Columbus. I am pleased to hear that all parts of your stay were enjoyable and that you were able to experience several of our amenities, including the bar. We look forward to seeing you again in the future. Dirk Bengel, General Manager Crowne Plaza Columbus Downtown
5 out of 5
by A verified traveler from Strongsville. ohio

great staff great stay

Posted Nov 30, 2016 on Hotels
great hotel
Comment from Hotel Management
Dec 7, 2016 by General Manager, Hotel Management
Thank you for sharing this kind review! We sincerely appreciate your positive comments about our staff and are happy to hear that you enjoyed your stay. We look forward to having you back again soon. Dirk Bengel, General Manager Crowne Plaza Columbus Downtown
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 29, 2016 on Hotels