Ratings based on 600 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
83% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from US

Great location, friendly staff

Posted Dec 2, 2016
I would stay here again, good pricing, great location, friendly staff, spacious lobby bar.
4 out of 5
by A verified traveler from US

Nice hotel in the arena district

Posted Nov 27, 2016
Pros: The rooms were nice and clean and very quiet.
Cons: We had no washcloths in our room and the parking garage attached was expensive.
Location: We were able to walk to a pub and concert and safely walk back afterward.
The hotel was easy to get to, nice furnishings and clean.
Comment from Hotel Management
Dec 2, 2016 by Dirk Bengel, Hotel Management
Thank you for staying with us at the Crowne Plaza Columbus Downtown and for sharing your review. We are happy to hear you found the rooms to be comfortable. We hope to see you again soon! Dirk Bengel, General Manager Crowne Plaza Columbus Downtown
5 out of 5
by A verified traveler

Walking distance to great olaces

Posted Nov 16, 2016
Location: Near short north
Great bathrooom, had a terrible view tho. Staff was imperssonanle but not rude. Bar area looked great but was not pulling in the right crowds
Comment from Hotel Management
Nov 18, 2016 by Dirk Bengel, Hotel Management
Thank you for taking the time to share your review. We are thrilled to hear you found our location to be convenient. We appreciate your feedback as it is of great importance to us and allows us to monitor and improve our service continually. We are thrilled you enjoyed your stay and look forward to hosting you again! Dirk Bengel, General Manager Crowne Plaza Columbus Downtown
4 out of 5
by A verified traveler from US

Good hotel for the cost.

Posted Nov 12, 2016
Pros: Quick check in.
Cons: Bathroom cleanliness.
Location: Many other hotels and stores within walking distance.
Service was great. However bathroom had dirty towels hung on the door, so not sure how thorough the cleaning of the room was.
Comment from Hotel Management
Nov 14, 2016 by Dirk Bengel, Hotel Management
We appreciate you sharing your feedback! It’s wonderful to hear from our guests; we are happy to hear you found the location to be convenient. I do apologize for the issue with the bathroom and assure you this is not typical. We hope to see you again soon! Dirk Bengel, General Manager Crowne Plaza Columbus Downtown
3 out of 5
by A verified traveler from US

Comfy bed but everything is run down

Posted Nov 6, 2016
Location: Great location in Arena district!
Hallways we're pretty gross and carpet was coming up. Door to room was difficult to open. Both the sink and showers did not drain well and would fill up with water while trying to shower. The cost of the room was not reflective of the hotel.
Comment from Hotel Management
Nov 10, 2016 by Dirk Bengel, Hotel Management
Thank you for taking the time to share your review. We would like to apologize for the overall dissatisfaction you had experienced. It is certainly not our intent to inconvenience our valued customers, but to instead provide good value, comfortable, clean and friendly accommodations.Your feedback is of great importance to us and allows us to monitor and improve our service continually. We look forward to hosting you again! Dirk Bengel, General Manager Crowne Plaza Columbus Downtown
3 out of 5
by A verified traveler from Ohio

Posted Oct 31, 2016
The staff is extremely nice but the beds were very uncomfortable and that is a very important thing for a hotel.Great location!
Comment from Hotel Management
Nov 1, 2016 by Dirk Bengel, Hotel Management
We appreciate you staying at Crowne Plaza and sharing this review with us. We are please you enjoyed the staff as well as the location. We will definitely take your comments into consideration regarding the beds. We truly value your feedback and look forward to seeing you again in the near future. Dirk Bengel, General Manager Crowne Plaza Columbus Downtown
5 out of 5
by A verified traveler

Will book here again

Posted Oct 22, 2016
Location: Sky walk makes getting around easy
I wanted to stay at Hyatt across the street due to conference but could only get 1 night there so booked first night at Crown Plaza. The staff and rooms much nicer. Staying here next time
Comment from Hotel Management
Oct 24, 2016 by Dirk Bengel, Hotel Management
Thank you for taking the time to share this 5-Star review! We are happy to hear that you thoroughly enjoyed your stay with us and found the location to be convenient. We look forward to having you back the next time you are in town! Dirk Bengel, General Manager Crowne Plaza Columbus Downtown
4 out of 5
by A verified traveler

Good location but needed room darkening curtains

Posted Oct 9, 2016
The lobby was not busy when we arrived. Checking in was somewhat quick however the person who checked us in was not pleasant. He seemed annoyed that we were there or maybe he was annoyed that we booked through Expedia. Didn't even bother to say you're in room # ______ or the elevators are this direction etc.
Comment from Hotel Management
Oct 12, 2016 by Dirk Bengel, Hotel Management
We appreciate your sharing your recent experience with us as it helps us target areas for growth. We will share your comments with the staff and sincerely apologize for the issues you experienced in regards to the service you received. We do hope that we have the opportunity to serve you again in the future. Dirk Bengel, General Manager Crowne Plaza Columbus Downtown
5 out of 5
by A verified traveler

Very Nice, Close to everything downtown.

Posted Sep 23, 2016
Pros: The people, location, quality
Cons: Microwave in the room would be nice
Stayed the night as Crowne Plaza was close to Express Live where we were going to see Beck in concert. The staff was very helpful on directions to the location and taking care of all our needs while at the hotel.
5 out of 5
by A verified traveler from canada

Clean room and very nice staff

Posted Sep 15, 2016
Our stay was pleasant. This hotel is in a good location - attached to the convention Center and close to some really good restaurants. Our room was clean, and the staff were always courteous and helpful. If ever in Columbus again, I would definitely stay there!