Ratings based on 458 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Morgantown, WV
Trip to Columbus for a seminarPosted Nov 9, 2015
Pros: I like the location the best
Cons: I would have liked an accurate channel guide for the TV
Location: There were plenty of restaurants in the area.
The room was clean and neat. No complaints. Restaurant was busy for breakfast, but the service and food were good.
for Everyoneby A verified traveler from S. from Chicago
Family ReunionPosted Nov 2, 2015
Great visit, warm cookies upon checkin and restaurant services outstanding!
by A verified traveler from West Coast
Suburban areaPosted Oct 21, 2015
Pros: Staff was helpful and friendly
Cons: Clean and update
Location: The location was very good. It had easy access to the freeway.
The stay started off negatively because the assigned room smelled of insecticide so badly that we ask for a room change. The front desk staff was very helpful and changed our room. The room was clean except the bathroom. The wall by the bathroom sink had toothpaste from previous guests. The wall by the toilet was also dirty. It is not fair to blame the cleaning staff because both of these walls were covered with textured wall paper that made cleaning difficult. The hotel badly needs updating.
for Everyoneby A verified traveler
Posted Oct 17, 2015
Stay was good. Didnt like the mattress but my wife thought it was fine. Kids loved the free cookies.
by A verified traveler
Not What I ReservedPosted Oct 13, 2015
Cons: I should have gotten what I had a reservation for!!
I made my reservation 8 months in advance for a room with 2 beds through Expedia. When we arrived, just 30 minutes after the 4pm check-in, they only had a room with 1 king.
by A verified traveler
Posted Oct 5, 2015
Lobby area is unwelcoming and they charge for wifi, which is absurd. Coffee maker in room was broken.
for Everyoneby A verified traveler from pittsburgh
Enjoyed the area around the hotelPosted Oct 3, 2015
Pros: rooms, comfortable beds
Location: see above
treatment of staff was friendly, area around the hotel was nice, close to OSU and Columbus zoo. enjoyed exploring the area.
by A verified traveler from scottsdale, az
Not up to parPosted Sep 27, 2015
To many kids running around front lobby, very loud and no adult overseeing them. Employees should control that. I could even get to desk without running into a bunch of them. Also could not hear desk agent. This is my second time in a year and same thing. Also kids running from swimming pool to elevators, wet floors, I slipped on water in hall way because of this. Someone will get hurt! Kids again unsupervised there and in elevators going up and down. I understand they are sports teams but they need to be respectful! Rubbing up and down halls slamming doors while trying to sleep! All unacceptable period!
for Everyoneby A verified traveler from Huntington, WV
Nice hotel, convenient to PolarisPosted Sep 21, 2015
Location: Polaris shopping and plenty of restaurants and pubs nearby.
We have stayed here multiple times. A nice, pleasant hotel. This time we did need to remove hair from the tub that was missed from the last person. That is not representative of our prior stays here.
for Everyoneby A verified traveler from New baltimore, Michigan
Op soccer tourneyPosted Sep 21, 2015
Very nice hotel close to the tournament fields. The staff at hotel was very pleasant to deal with.