Posted Dec 9, 2016 on Hotels
I had family coming in from TN from the fire area but they got delayed, DoubleTree wouldn't let me change the date. I understand it in a way, not my first time making reservations, but in a situation like this you're just all over the place and they ended coming 2 days later. I didn't want to cancel, only move it back. So I was charged for $20 more than what the reservation stated for a room I wanted to use but couldn't. I put my family up in a different hotel when they arrived this morning and will think twice before recommending this hotel to anyone again.