Ratings based on 545 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified ReviewsThey paid and stayed. We double-checked.
by A verified traveler from illinois
Bargain price equals no comfort.Posted May 16, 2016
The parking garage was a nightmare. Spaces were reasonable, if you drove a motorcycle. We booked a King suite with river view. The toilet screamed everytime it was flushed. The hot and cold water controls for the kitchen sink were backwards and if you forgot, you scalded your hands because the water came out steaming hot. The windows were filthy on the outside, so it ruined the river view. All in all, I should have realized a bargain rate would get us a room at a hotel too cheap to maintain quality.
by A verified traveler
Great HotelPosted Apr 26, 2016
Clean room, comfortable bed, and great service. I would recommend the hotel to anyone traveling to Columbus.
by jennifer from Lucasville
Love this place!Posted Apr 20, 2016 on Hotels
We stayed overnight, and the room and bed was amazing! The only thing was that I need a fan to sleep, so I wished that the room had a fan that blew louder. Other than that everything was perfect!
by A verified traveler
ExcellentPosted Apr 19, 2016 on Hotels
Great price, very large room. Staff very helpful-housekeeping and front desk. Plenty of restaurants within walking distance.
Customer ServicePosted Apr 15, 2016 on Hotels
My check in was fabulous as always. I received a warm greeting by 2 of the 3 front desk Service Agents, along with some great conversation. I was accidentally checked into someone else's room, but it was quickly adjusted. The room was large, clean and very comfortable. On Saturday I noticed I had been charged an additional $50 after being charged for 2 rooms. I decided to inquire about this at check-out. Our stay took an unpleasant turn on Saturday night, we returned from a hockey game and received a call from a front desk agent, telling me my card was being denied. I asked Adam Yancey what they would be charging my credit card for since they charged me for my room already upon check-in. I then explained I was charged for 2 hotel rooms and charged an additional $50 today. Adam said he didn't see that in his system and required me to show proof, yes proof, that they in fact charged the fees I stated above to my credit card. Never in my life have I been treated with such disrespect by a Service Agent. I felt like a criminal. Thank goodness the Service Agent that checked me in was working. He was able to clear the situation up, explaining to Adam what had occurred at my check-in. He then took the time to physically show me he corrected the incorrect pending charges that did show in their system. I really wish I would have asked his name, if it weren't for him and the rest of the very friendly staff we saw throughout the Double Tree Hotel, this review would be very different.
OkPosted Apr 12, 2016 on Hotels
Hotel is very nice. Great location to stay. We were not given our room key till 5;00 pm, and we were very tired after a day of travel. Also the reception staff was not very honest about the availability of our room. In their defense they were dealing with a convention, but I feel that our room should have been ready on time and they could have handled the delay better.
by Adam from indianapolis
very happyPosted Apr 12, 2016 on Hotels
I couldnt be happier with the service we got at this hotel. Everyone was extremely nice and polite and also very helpful. Me and my wife had an accident with the tv the first night and when we told them they charged us very little for our honesty. The whole staff was very understanding. If the hotel needs a manager then i would suggest tyler at the front desk. Very nice and extremely helpful. Had to wait about 30 mins after check in time for our room to be ready but the staff made up for it with their politeness. If i go to columbus again i wont even think about staying in another hotel
by Marcus from Frankford, DE
Just wowPosted Apr 3, 2016 on Hotels
My wife and I stayed here for a long weekend and were truly blown away by the bang we got for our buck! We got the king suite and I'm not sure if I've ever stayed in such a large hotel room. The suite included everything you could think of. We had a great time and I know where we will be staying when we come back to Columbus, O-H!
Posted Apr 3, 2016 on Hotels
Posted Mar 29, 2016 on Hotels