Ratings based on 613 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
90% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Great stay

Posted Dec 3, 2016
I don't have much to say but this hotel was great on all aspects . I would stay again definitely
5 out of 5
by A verified traveler from charleston wv

Very convenient for the airport Close to Easton

Posted Nov 28, 2016
No problem for checking in and out Requested a late check out and the front desk was very helpful and accommodating
Comment from Hotel Management
Nov 28, 2016 by Embassy Team, Hotel Management
Thank you Ahmed for staying at the Embassy Suites by Hilton - Columbus Airport location. We would also like to thank you for taking a moment to share your experience. We are happy to hear you found the overall hotel and service to your liking. We look forward to welcoming you back to our hotel in the not too distant future.
1 out of 5
by A verified traveler

noise above room

Posted Nov 21, 2016
Pros: it seemed nice I wiah we could have taken advantage and enjoyed ourselfs
Cons: we found out that this was all perpetrated by unsupervised children ages 7 to 9 I think all your guests should be required to supervise their childre
Location: don't know it wasn't the kind of trip to sight see
my experience was horrible, It all started about 1 hour after we arrived there was banging and pounding and foot stomping in the room above us. I called to the front desk to find out if there was construction going on they said no. They said they would call the room to settle things down, It did get some what toned down but we had to leave to our destination so I don't know if it ever ended. We returned about 10;30 to more of the same after about an hour when we wanted to sleep I called the front desk again I was told they would take care of it. things were quite enough for us to get to sleep only to be awoken at 1;30 to thinking bombs were going off I called the desk again but things did not settle until almost 2;30 by the time we tossed and turned it was 3;30 and got some sleep only to be awoken at 7:10 to more of the same I will tell you I don't know how that room could not have been destroyed all we could think of was to get out of there, also I never received a receipt !!!!
Comment from Hotel Management
Nov 29, 2016 by Embassy Team, Hotel Management
Thank you for staying at the Embassy Suites by Hilton - Columbus Airport location. We would also like to thank you for taking the time to share your experience about your recent stay at our hotel. We appreciate your feedback and would like to sincerely apologize for the noise that you encountered during your visit. We will address this issue with our security team and correct promptly. We thank you for staying with the Hilton Family of Hotels.
5 out of 5
by A verified traveler from US

Posted Nov 21, 2016
Quick check-in. Room was clean and bed was very comfortable. Would stay again.
Comment from Hotel Management
Nov 21, 2016 by Embassy Team, Hotel Management
Thank you Charlie for staying at the Embassy Suites by Hilton - Columbus Airport location. We would also like to thank you for taking a moment to share your experience. We are happy to hear you found the overall hotel and service to your liking. We look forward to welcoming you back to our hotel the next time you travel to the area.
5 out of 5
by A verified traveler from Raleigh

great stay

Posted Nov 7, 2016
room comfortable- large great location breakfast fantastic!
Comment from Hotel Management
Nov 8, 2016 by Embassy Team, Hotel Management
Thank you Kim for staying at the Embassy Suites by Hilton - Columbus Airport location. We would also like to thank you for taking a moment to share your experience. We are happy to hear you found the overall hotel and service to your liking. We look forward to welcoming you back to our hotel in the not too distant future.
4 out of 5
by Tyrone

Posted Aug 31, 2016 on Hotels
Comment from Hotel Management
Sep 6, 2016 by General Manager, Hotel Management
Thank you Tyrone for staying at the Embassy Suites by Hilton - Columbus Airport location. We would also like to thank you for taking a moment to share your experience. We are happy to hear you found the overall hotel and service to your liking. We look forward to welcoming you back to our hotel in the not too distant future.
2 out of 5
by A verified traveler

Staff Retraining Needed

Posted Aug 28, 2016 on Orbitz
Pros: Rooms, ambiance, breakfast
Cons: Night staff training. Housekeeping training.
I planned to arrive during early morning hours (1am) from the West Coast, so I called ahead to find out about shuttle service. I was told there was none and I would need to pay for a cab. My plane arrived late and after paying the cab I was told in hostile tones by the night clerk that I had made a mistake and the cabbie was to come in and get paid. She snapped off $13 to pay me back (tip was on me), told me to be sure to tell her what I took from the convenience store, never smiled or made eye contact. At 7:45am housekeeping pounded on the door and tried to force their way in. I yelled at them to go away as I was sleeping. At 8:45 they did it again, despite a Do Not Disturb sign. Breakfast was great and the daytime staff very pleasant. For over $200 night, I expect better.
Comment from Hotel Management
Sep 6, 2016 by Embassy Cols AP Team, Hotel Management
Thank you for staying at the Embassy Suites by Hilton - Columbus Airport location. We would also like to thank you for taking a moment to share your experience. We would like to sincerely apologize for not exceeding expectations during your visit to our location. We will share your feedback with the Front Desk and Housekeeping team and address promptly. We thank you for staying with the Hilton Family of Hotels.
5 out of 5
by Sarah from Kentucky

Great breakfast

Posted Aug 19, 2016 on Hotels
Great hotel, we have stayed here many times over the last few years. One negative was the water temperature never got warm enough even after letting it run for several minutes and it wasn't being ran at peak times either. Great breakfast, love the made to omelet.
Comment from Hotel Management
Aug 23, 2016 by General Manager, Hotel Management
Thank you Sarah for staying at the Embassy Suites by Hilton - Columbus Airport location. We would also like to thank you for taking a moment to share your experience. We are happy to hear you found the overall hotel and service to your liking. We will follow up on the water temp issue that you noted and address promptly. We look forward to welcoming you back to our hotel in the not too distant future.
4 out of 5
by A verified traveler

Extremely thoughtful staff

Posted Aug 18, 2016
Whe this is a straightforward business hotel, the staff makes you think you're staying at The Riitz in Paris -- except they're much nicer! I would definitely recommend it, especially for an extended stay
Comment from Hotel Management
Aug 23, 2016 by Embassy Team, Hotel Management
Thank you for staying at the Embassy Suites by Hilton - Columbus Airport location. We would also like to thank you for taking a moment to share your experience. We are happy to hear you found the overall hotel and service to your liking. We look forward to welcoming you back to our hotel in the not too distant future.
5 out of 5
by Cheryl from NJ

Pleasant stay

Posted Aug 18, 2016 on Hotels
Enjoyable stay. The suite was clean and spacious. The complimentary breakfast was delicious and abundant. The evening cocktail reception was satisfying. Room service was top notch. A couple of minor issues: Pillows comfortable, but oddly small. Lighting in bathroom very dim, posing difficult makeup application for me and shaving firmly husband. No lighted magnifying makeup mirror available. We expressed our concerns and were assured they would be addressed with management.
Comment from Hotel Management
Aug 23, 2016 by General Manager, Hotel Management
Thank you Cheryl for staying at the Embassy Suites by Hilton - Columbus Airport location. We would also like to thank you for taking a moment to share your experience. We are happy to hear you found the overall hotel and service to your liking. We look forward to welcoming you back to our hotel the next time you travel to Columbus.