Ratings based on 660 Verified Reviews

4.5 out of 5
90% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with plenty of amenities

Posted May 23, 2017
Stayed here for Rock on the Range at Mapfre Stadium. I highly recommend this hotel. Complementary cocktails and horderves for 2 hours each day and the rooms were spacious and clean. Plenty of room for 6 people. The pictures of the hotel on Expedia are a fair representation of what you are getting. There were many hotels that were closer to the stadium, but only 2-3 stars and were more expensive. It was only a 10 minute Lyft ride to the stadium and we never paid our driver more than $14. Less traffic getting into the stadium because of the hotel location. Prior years we stayed more downtown and got stuck in way more traffic. Nice patio seating area where we went each evening, but on our last night we were told it was closed because there were people staying in the rooms near the patio. Overall, we will definitely be staying here again next year for ROTR.
Comment from Hotel Management
May 24, 2017 by Embassy Cols AP Team, Hotel Management
Thank you for staying at the Embassy Suites by Hilton - Columbus Airport location. We would also like to thank you for taking a moment to share your experience. We are so happy to hear you found the overall hotel and service to your liking. We look forward to welcoming you back to our hotel the next time you travel to the area.
1 out of 5
by A verified traveler

Front desk was no help what so ever

Posted May 7, 2017
Front desk staff were no help. They booked our hotel room for the wrong days and would not correct it or give us a new room. Terrible staff. Manger wouldn't even come out to talk
Comment from Hotel Management
May 15, 2017 by Embassy Cols AP Team, Hotel Management
Thank you for staying at the Embassy Suites by Hilton - Columbus Airport location. We would also like to thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry for the issues that you encountered with your reservation and also for not providing outstanding guest service. We will take your comments under consideration as we continually work to improve our guest experience. We will share your feedback with the Reservations & Front Desk team and address and correct promptly. We thank you for staying with the Hilton Family of Hotels.
5 out of 5
Recommended
for Everyone
by A verified traveler

Convenience for me

Posted Apr 24, 2017
Staffs are kindly and helpful, places are cleaned, facility consummate, I would recommend that hotel
Comment from Hotel Management
Apr 28, 2017 by Embassy Team, Hotel Management
Thank you for staying at the Embassy Suites by Hilton - Columbus Airport location. We would also like to thank you for taking a moment to share your feedback with us. We are delighted to hear you found the overall hotel and service to your liking. We look forward to welcoming you back to our hotel the next time you travel to Columbus.
5 out of 5
Recommended
for Everyone
by A verified traveler from Eaton, Ohio

Visit to COSE

Posted Mar 28, 2017
Pros: location to various activities and always clean
Cons: wifi would not connect on kindles or small lap top
As always great experience. Friendly staff and great breakfast and happy hour.
Comment from Hotel Management
Mar 29, 2017 by Embassy Team, Hotel Management
Thank you for staying at the Embassy Suites by Hilton - Columbus Airport location. We would also like to thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry for the lack of quality WiFi signal that you encountered during your stay. We will take your comments under consideration as we continually work to improve our guest experience. We will share your feedback with the Engineering team and we will address and correct promptly. We thank you for staying with the Hilton Family of Hotels.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel!

Posted Mar 25, 2017
We stayed one night because we had an early flight the next day. The place was great, clean, comfortable and the amenities were awesome. Very friendly staff.
Comment from Hotel Management
Mar 27, 2017 by The Embassy Team, Hotel Management
Thank you for staying at the Embassy Suites by Hilton - Columbus Airport location. We would also like to thank you for taking a moment to share your experience. We are so happy to hear you found the overall hotel and service to your liking. We look forward to welcoming you back to our hotel the next time you travel to the area.
1 out of 5
by Zach

Nice hotel, TERRIBLE SERVICE

Posted Feb 21, 2017 on Hotels
The hotel overal was very nice but, the air conditioning in my room did not work. We called down a few hours after our arrival and they said someone would be up. This was around 10 o clock. So after around 2 and a half hours of burning up we call again, and they tell us the maintainence guy is gone for the day and they have no other rooms for us. I told them I would have taken a smaller room as long as it had air. But nope. Apparently not a single room. And they only knocked off $60 off of our total. But to give them credit where credit is due, the breakfast was amazing
Comment from Hotel Management
Feb 23, 2017 by General Manager, Hotel Management
Thank you Zach for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry for the air conditioning issue and the lack of quality guest service and follow up on our part during your visit to our property. We will take your comments under consideration as we continually work to improve our guest experience. We will share your feedback with the Front Desk & Engineering team and address & correct this promptly. We thank you for staying with the Hilton Family of Hotels.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dover ,Ohio

Close to the airport and downtown

Posted Feb 15, 2017
Location: Excellent location, close to downtown, within a few miles of the airport, and not to far from either of the Columbus casinos. OSU campus is also close
One of the top hotels in Columbus and located off of I 670. I love this hotel because the staff treats you so very well on every visit. I was greeted by Sidney at the front desk with a warm smile. She was very helpful in retrieving a cart for my luggage and informing me of the Happy Hour and complimentary breakfast that evening and the following morning. Later in the evening, I was sitting at the bar enjoying Happy Hour, free appetizers and a few cocktails, before ordering a delicious burger. My bartender, Carrie, did an excellent job taking care of my needs for a most outstanding dining experience. The rooms in this hotel are immaculate and always well stocked with your every need. All in all, I would never be afraid of recommending this hotel to anyone!!!
Comment from Hotel Management
Feb 20, 2017 by Embassy Suites Cols AP Team, Hotel Management
Thank you Rob for staying at the Embassy Suites by Hilton - Columbus Airport location. We would also like to thank you for taking a moment to share your feedback with us. We are delighted to hear you found the overall hotel and service to your liking. We look forward to welcoming you back to our hotel the next time you travel to Columbus.
5 out of 5
by william

Posted Feb 13, 2017 on Hotels
Comment from Hotel Management
Feb 20, 2017 by General Manager, Hotel Management
Thank you William for staying at the Embassy Suites by Hilton - Columbus Airport location. We would also like to thank you for taking a moment to share your experience. We are happy to hear you found the overall hotel and service to your liking. We look forward to welcoming you back to our hotel in the not too distant future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great!

Posted Feb 13, 2017
The staff was wonderful I had a hard day with booking somewhere to stay the staff was very great with making me feel welcomed
Comment from Hotel Management
Feb 14, 2017 by Embassy Suites Cols AP Team, Hotel Management
Thank you for staying at the Embassy Suites by Hilton - Columbus Airport location. We would also like to thank you for taking a moment to share your experience. We are happy to hear you found the overall hotel and service to your liking. We look forward to welcoming you back to our hotel in the not too distant future.
4 out of 5
by A verified traveler

Posted Feb 11, 2017 on Hotels
A bathrobe was advertised as part of my stay which was never delivered. Naturally, I was rather disappointed. My expectation was not met! Furthermore, I was told a room would be ready in 30 minutes! However, my room wasn't available for 1 hour and 30 minutes which was perplexing. This coupled with my not receiving a bathrobe made my stay less enjoyable than anticipated!
Comment from Hotel Management
Feb 14, 2017 by General Manager, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy with your visit to our property. Where did you see information regarding a bathrobe? We will take your comments under consideration as we continually work to improve our guest experience. We thank you for staying with the Hilton Family of Hotels.