Staff Retraining Needed
Posted Aug 28, 2016 on Orbitz
I planned to arrive during early morning hours (1am) from the West Coast, so I called ahead to find out about shuttle service. I was told there was none and I would need to pay for a cab. My plane arrived late and after paying the cab I was told in hostile tones by the night clerk that I had made a mistake and the cabbie was to come in and get paid. She snapped off $13 to pay me back (tip was on me), told me to be sure to tell her what I took from the convenience store, never smiled or made eye contact. At 7:45am housekeeping pounded on the door and tried to force their way in. I yelled at them to go away as I was sleeping. At 8:45 they did it again, despite a Do Not Disturb sign. Breakfast was great and the daytime staff very pleasant. For over $200 night, I expect better.
Comment from Hotel Management
Sep 6, 2016 by Embassy Cols AP Team, Hotel Management
Thank you for staying at the Embassy Suites by Hilton - Columbus Airport location. We would also like to thank you for taking a moment to share your experience. We would like to sincerely apologize for not exceeding expectations during your visit to our location. We will share your feedback with the Front Desk and Housekeeping team and address promptly. We thank you for staying with the Hilton Family of Hotels.