Ratings based on 383 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Milw., WI

Nice rooms

Posted Aug 19, 2015
Front desk unprofessional, talked on phone while guests waited. Staff button shirt and tied tie behind desk, felt like I was in his personal space. Uniforms wrinkled, not at all what I expected for a 4.6 rated hotel. Rating strictly must be for rooms. Shuttle drivers were great, friendly and helpful, seemed to really enjoy their jobs. Those guys should be at front desk, much more impressive.
Comment from Hotel Management
Aug 25, 2015 by Brian, Hotel Management
Thank you for staying with the Embassy Suites Columbus Airport location. I would like to apologize for the unprofessional conduct and appearance of the individual you described at our Front Desk. I have shared these comments with the Supervisors and Managers at the Front Desk and we will be addressing this promptly. Thank you again for bringing this to our attention. We look forward to your next visit to our hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

VERY nice Hotel close to Downtown.

Posted Aug 17, 2015
Pros: The room was great to the tv's to the towels to everything.
Cons: There were stains on the couch and thats it.
Location: Downtown.
The office staff was amazing. They helped me out on the price when I got there because honestly it was way more than what I agreed to on expedia. The staff was great and the breakfast was Amazing !!!
Comment from EPC
Aug 19, 2015 by Brian, EPC
Thank you for staying with the Embassy Suites Columbus Airport location. We are so happy to read that we exceeded your expectations. We hope to see you be back in the near future!
5 out of 5
Recommended
for Everyone
by A verified traveler from Canton, OH

Great hotel!

Posted Aug 10, 2015
I had the best experience staying at the Embassy Suites. The room was spacious with a kitchen and sitting area and clean. The entire hotel had a luxurious feel and the staff was great. Another bonus during my stay was the free cocktail hour and the made to order breakfast. You will not be disappointed staying here!
Comment from EPC
Aug 17, 2015 by Brian, EPC
Thank you for staying at the Embassy Suites Cols AP location. We are so pleased that you enjoyed the hotel and service. We look forward to your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from Maryland

Best customer service

Posted Aug 6, 2015
From check in to check out. ..fantastic service. Jenny at front desk was especially helpful...amazingly so!! We traveled from Maryland to take our kids to Ohio State Fair.
Comment from Hotel Management
Aug 10, 2015 by Brian, Hotel Management
Thank you for staying at the Embassy Suites Cols AP location. We would also like to say thank you for sharing feedback from your visit to our property while attending the Fair. We hope to see you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Greensboro, NC

Pristine room

Posted Jul 23, 2015
Room was immaculate and the shuttle to and from the airport & Easton Town Center was very convenient.
Comment from Hotel Management
Jul 27, 2015 by Brian, Hotel Management
Thank you for staying at the Embassy Suites Columbus Airport location. I would also like to thank you for sharing the positive feedback from your visit. We look forward to your next stay.
Comment from Hotel Management
Jul 27, 2015 by Brian, Hotel Management
Thank you for staying at the Embassy Suites Columbus Airport location. I would also like to thank you for sharing the positive feedback from your visit. We look forward to your next stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

Well rested!

Posted Jul 13, 2015
Pros: The cleanliness.
Location: Airport is very close. There are fast food restaurants within walking distance. Easton Town Center (shopping center) is about 10 minutes away.
After a very busy week, my husband and I were ready to get some rest at this hotel before heading to the airport the next day. After checking in we realize that our room was close to the elevators and near the balcony to the lobby and thought that it would be too loud. Fortunately as we walked into the room we realize that there was a bedroom. We didn't even need to shut the door to help with noise. Also being so close to the airport we thought the plane noise would keep us up, honestly, you didn't even notice it. The rooms were clean and décor is lovely. We definitely enjoyed our stay and if we are ever back on Columbus, will definitely stay there again.
Comment from Hotel Management
Jul 14, 2015 by Brian, Hotel Management
Thank you for staying at the Embassy Suites Columbus Airport location. We would also like to thank you for taking the time to provide feedback regarding your visit to our hotel. We look forward to your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveler from b

Great hotel close to the airport

Posted Jul 6, 2015
A wonderful hotel with a great price. Then only thing was the staff started cleaning up breakfast too early
Comment from Hotel Management
Jul 14, 2015 by Brian, Hotel Management
Thank you for staying at the Embassy Suites Columbus Airport location. We would also like to thank you for taking the time to provide feedback regarding your visit to our hotel. We will address the breakfast issue that was noted as well. We look forward to your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveler from chicago

good stay

Posted Jul 5, 2015
Pros: real clean
Cons: no nice restaurants near hotel
Location: downtown is close great area by the convention center. North Market is awesome
Very nice hotel. Real close to downtown (takes 10 mins). Managers reception was very nice and the staff was super friendly.
Comment from Hotel Management
Jul 14, 2015 by Brian, Hotel Management
Thank you for staying at the Embassy Suites Columbus Airport location. We would also like to thank you for taking the time to provide feedback regarding your visit to our hotel. We look forward to your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from East Alton,il

Clean room & great amenities!

Posted Jul 2, 2015
Pros: Location to the airport
Cons: Customer service could be slightly better. Hotel should honor all request that are reasonable.
Location: Don't know. Was there one day on business
Stayed during a business trip. Great, clean hotel. My only very slight disappointments were that they put me in a handicap room. I am a fairly tall guy and had to set on the bench in the handicap shower. The other disappointment was I had a meeting that would run into the early afternoon. My wife was traveling with me. I asked the front desk for a late check out. I was told 1 pm. I asked if my wife could stay until housekeeping came to clean our particular room to minimize the amount of time my wife would have to sit in the lobby waiting for my meeting to end. I was told no. Since my suggestion would not have impacted the room being cleaned on time for the next guest, I thought my request was reasonable and sensible. I would think a hotel of this caliper would be a little more creative in granted a simple request.
Comment from Hotel Management
Jul 14, 2015 by Brian, Hotel Management
Thank you for staying at the Embassy Suites Columbus Airport location. We would also like to thank you for taking the time to provide feedback regarding your visit to our hotel. We will address the issues that was noted regarding the guest room type that was assigned to you along with the request that was made to the Front Desk as well. We look forward to your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 1, 2015
There was a lady busy doing something when we went to check out the restaurant..but were not sure if we wanted to go sit down...and she came to talk to us and we had several questions about the menu..and not once did she ever seem impatient with us or act like she had other things to do..she answered every question and was very knowledgeable about the menu..we believe her name was Janelle. She even took our order for us..even though we wanted to take it to our room...and encouraged us to have a drink at the bar (inwhich we had a few)...and came and found us when the food was ready. And she always checked with us during the duration of the food cooking..asked if we would like one of the appetizers while we waited for the rest..and the steak was cooked a PERFECT medium!...I would have waited hours for that steak...although we only waited about 20 mins. Another great thing I would like to mention is we were there for a wedding..and the day of the wedding..it starts storming and I am freaking out because I didnt pack an umbrella and the people at the front desk allowed me to borrow an umbrella and just return it when I got back....not sure if it was someones umbrella or if this is something you offer...but a Huge Thank You!! Definitely would recommend this hotel to anyone visiting the Columbus Ohio area!
Comment from Hotel Management
Jul 14, 2015 by Brian, Hotel Management
Thank you for staying at the Embassy Suites Columbus Airport location. We would also like to thank you for taking the time to provide feedback regarding your visit to our hotel. We will share your comments with the entire team! We look forward to your next visit.