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Reviews of Embassy Suites by Hilton Columbus Dublin

3.5 out of 5
Embassy Suites by Hilton Columbus Dublin
5100 Upper Metro Pl, Dublin, OH

Reviews

8.4

Very Good

Rating 10 - Excellent. 551 out of 1000 reviews" "
Rating 8 - Good. 254 out of 1000 reviews" "
Rating 6 - Okay. 78 out of 1000 reviews" "
Rating 4 - Poor. 61 out of 1000 reviews" "
Rating 2 - Terrible. 56 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Karen

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 8, 2024
Karen, we noticed that your stay did not meet your expectations based on the rating you've given. We're committed to enhancing guest experiences and would appreciate the opportunity to get insights into any specific challenges you faced during your visit. Your feedback allows us to continually improve. We hope to welcome you back for a better stay in the future.

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and convenient.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 31, 2024
Joel, we're delighted you found your stay at Embassy Suites Columbus Dublin convenient and enjoyable. We know how much little details matter in making a trip special. We hope to welcome you back for another great experience in the near future.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 31, 2024
Thanks for the perfect rating, Janet!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Embassy Suites Columbus Dublin.Have a wonderful day!

10/10 Excellent

LACEY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Managers reception was nice touch to say thank you for your business. Breakfast was amazing. Staff friendly & helpful.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 27, 2024
Lacey, thank you for your wonderful remarks about your stay at Embassy Suites Columbus Dublin. We're thrilled to know you found our manager's reception and breakfast to your liking. It's also heartening to hear about the hospitality you experienced from our team members. We appreciate your business and look forward to serving you again in the future.

8/10 Good

MAURO, Grosse Ile

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here once a year. Overall a nice stay.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 7, 2024
Mauro, it's wonderful to hear that you return to Embassy Suites Columbus Dublin annually for a pleasant experience. We eagerly anticipate your next visit.

10/10 Excellent

Marlene

Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 21, 2024
Marlene, thank you for choosing Embassy Suites Columbus Dublin for your stay. It's wonderful to hear that your experience was positive. We certainly hope to serve you again on your next trip. Safe travels!

8/10 Good

Townsend

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The Hotel's architecture and included amenities were great. They had a complimentary Snacks and Drinks social every night for guests, and the included breakfast was the best I've had at a hotel in ages. However, due to the previous nights guests, the Pool was "Temporarily closed" and, while the staff was very friendly, they continuously gave us incorrect information about when the pool area would be cleaned, so we never got to swim while we were there. We were told several times that it'd be open at "X" time, and it never was, and we just became the next shifts problem. Overall, it was a good visit and we'll be staying here again in the future. Just be sure that there isn't a cheerleading competition being held nearby before booking, if you want to swim.
Response from Customer Service on Feb 26, 2024
Your appreciation of the Embassy Suites Columbus Dublin's architecture, daily gatherings, and breakfast delights us. We certainly strive to create a wonderful atmosphere and memorable experience.We regret the inconvenience encountered regarding the pool area's accessibility during your stay. Our team members diligently work to keep our amenities in stellar condition, and we apologize for any miscommunication that posed a challenge for a fulfilling experience. We definitely aim to ensure a smoother coordination next time.Knowing you're considering another stay with us brings joy to our hearts. We look forward to your next visit, hopefully with an open swimming pool ready for you!

10/10 Excellent

Kristen

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
Kristen, it's terrific to see your perfect score for Embassy Suites Columbus Dublin. We're very grateful for your trust in our accommodation and services. Your support is highly appreciated, and we look forward to your next visit.

10/10 Excellent

Grace

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 11, 2024
Thanks for the fantastic rating, Grace!It's outstanding we could exceed your expectations during your stay at Embassy Suites Columbus Dublin. We're all looking forward to your next stay with us.

8/10 Good

Nadia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint is that the pillows are very thick and uncomfortable. The hotel is very nice!
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 29, 2024
Nadia, it's pleasing to hear that you enjoyed your stay at Embassy Suites Columbus Dublin! Noted on the pillow issue, we appreciate your preference for comfort. We're continuously working on improving guest experiences, and your feedback will signficantly help our team. Looking forward to welcoming you back.

10/10 Excellent

Tori

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the layout of the suite, and all the shower gel lotion, shampoo creamer that was in the shower on hooks was so nice to have everything there for you. And in the morning the chef made us omelettes that were fantastic the layout of the hotel with the glass elevator was so cool.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 27, 2024
Tori, thank you for sharing your fantastic experience at Embassy Suites Columbus Dublin. We're thrilled you loved the carefully arranged suite amenities, and the chef-prepared omelettes added a delightful touch to your mornings. It's great to hear that our unique elevator design caught your eye too. We can't wait to welcome you back for another wonderful stay.

10/10 Excellent

Morris, Hostetter

Stayed 2 nights in Jan 2024
Response from Customer Service on Mar 20, 2024
Morris, thank you for choosing Embassy Suites Columbus Dublin and for leaving such a high rating. We're thrilled that you had an excellent experience and look forward to welcoming you back in the future.

8/10 Good

VINCENT

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay the people are very nice. The only thing was that I booked the room four people and accessible. The room was not and was only set up for two people. It was my daughter's birthday so I didn't say anything, but it was disappointing.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 24, 2024
Vincent, we're happy to learn that you found Embassy Suites Columbus Dublin a great place to relax and our team members were courteous. We understand there were concerns regarding the room setup, and we appreciate your patience. In the future, feel free to voice any issues immediately and we will do our utmost to rectify any issues to ensure a more enjoyable stay. We hope to see you and your family again for another memorable visit.

10/10 Excellent

lauren

Stayed 3 nights in Jan 2024
Response from Customer Service on Feb 11, 2024
Thank you for sharing, Lauren!At Embassy Suites Columbus Dublin, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 Excellent

Coby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 17, 2024
Coby, it's great to see your rating! We're thrilled you had a wonderful time at Embassy Suites Columbus Dublin and we hope to welcome you back in the future. Thank you for choosing us.

10/10 Excellent

Stefanie

Liked: Cleanliness, staff & service, property conditions & facilities
The lobby is beautiful, the staff is amazing, the breakfast is phenomenal, not to mention how perfect the room was for my family of 3.
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 13, 2024
Stefanie, it warms our hearts to hear that you and your family enjoyed your stay at Embassy Suites Columbus Dublin. We're thrilled that you appreciated our stunning lobby, exceptional team members, exceptional breakfast, and perfect rooms. It's feedback like yours that motivates us to provide the best for our guests. We eagerly look forward to your next visit.

2/10 Terrible

Samantha

Disliked: Staff & service, property conditions & facilities
My daughter and I are currently staying at The embassy Suites in Dublin ohio. So first, the remote to the TV didn't work and when i went to look at the batteries, there was battery acid all over it and it took them 30 minutes just to bring a remote. The pool looked like a prison cell and was packed to the brim with unaccompanied minors harassing all of the girls in the pool. A bunch of trashy families just screaming and shouting taking up all the space and cannonballing in the pool, one of the lamps doesn't work by the bed, the food was disgusting and expensive. I could've gone to a ball game and gotten a better burger. They got my order wrong too. Lol. Like literally a disgrace.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Samantha, we regret to hear that your stay did not meet your expectations and we greatly value your detailed feedback. Please accept our apologies for any shortcomings you have encountered regarding the television remote and the ambiance in the pool area. As for the culinary experience and order accuracy, your feedback will help us improve our services as we continuously aim to deliver superior experiences for our guests. We sincerely hope that you will give us another chance to turn your experience around.

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the easy access with this hotel. Very nice neighborhood and not far from the main attractions of Columbus
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Deborah, it's wonderful to hear that you've appreciated the convenient location of Embassy Suites Columbus Dublin. We're glad to know you enjoyed the pleasant surroundings and close proximity to prime attractions in Columbus. We appreciate your lovely comments and look forward to welcoming you back in the future.

10/10 Excellent

John

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a family weekend! Staff is always very courteous!
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
John, we are thrilled that the Embassy Suites Columbus Dublin made your family weekend a memorable one! We're glad our team members made your experience even more pleasant with their courteous service. Looking forward to hosting you again on your next weekend getaway.

4/10 Poor

Hamed

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
While the hotel was Okay in general, I could not sleep for a minute! I am sick of these crappy pillows all hotels, including this one, use these days. I don't know whether anyone can sleep on a pillow like this or not, but I can't. As soon as you place your head on it, it sinks such that your head is positioned below your body, making it impossible to find a comfortable position. And yet, they have four of these crappy pillows! I would go with a single one that works rather than four pillows like these. Why do all hotels assume that people sleep on their backs?!!
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Hamed, we appreciate the feedback regarding your stay. We're sorry to learn that the comfort of the pillows didn't meet your expectations. We understand that not everyone's sleeping preferences are the same, which is why we strive to offer a variety of options. Your remarks are helpful as they guide our ongoing improvements in our facilities and services. We hope to have another opportunity to welcome you back for a more satisfying stay.

10/10 Excellent

Julia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Our stay was wonderful! We had just put our dog down right before checking in and the staff made us feel welcomed and showed so much to love to our other dog. The rooms were great and very comfortable. We will be back next year.
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 29, 2023
Julia, we're sincerely touched by your review. It sounds like your stay at Embassy Suites Columbus Dublin was a comforting experience at a difficult time. Our team members always aim to extend warmth and caring hospitality, so knowing that your other dog was shown so much love is truly heartening. We're pleased you found the rooms to your liking and enjoyed their comfort. It'll be a pleasure to welcome you back next year.

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The great hospitality at check in by Sea Jai at the front desk. The dining staff and food preparers were excellent. all around a great two day stay.
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 29, 2023
Paul, it's wonderful to hear you enjoyed your two-day stay at Embassy Suites Columbus Dublin. It's delightful to hear about your positive experience with Sea Jai at the front desk and that you found our dining team members and meals to your liking. We look forward to welcoming you back for another great stay in the near future.

6/10 Okay

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the staff friendly. The location near Old Dublin was also a big plus. I downgraded my review to three stars based upon the breakfast. It was a big disappointment compared to my last stay two years ago. Two years ago the breakfast really stood out as a big plus. Since then the breakfast has declined in quality. The bagels and pastries were third rate, the oatmeal was watery, the coffee was bitter and the breakfast potatoes were dry and tasteless. This was a very noticeable change from the delicious and appetizing breakfast served two years ago.
Stayed 3 nights in Dec 2023
Response from Customer Service on Dec 28, 2023
Jeffrey, it's pleasing to know that you found our accommodation clean and experienced warm interactions with our team members. Your commentary regarding the location is greatly appreciated as well. We regret to hear that our breakfast didn't meet your expectations, as we typically get high marks in this regard. We've taken note of your specifics to ensure quality control. Despite this, we hope that you enjoyed your stay overall, and that we can welcome you back to in the future.

10/10 Excellent

Karl S

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice to return to Embassy Suites.
It's always enjoyable to visit Embassy Suites in Dublin. Breakfast is great. Rooms are comfy. Bed is wonderful.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 27, 2023
Karl S, it's heartwarming to read your favorable feedback about your time at Embassy Suites Columbus Dublin. We're thrilled that you find our hearty breakfast appealing and our rooms comfortable. It's especially satisfying to know you appreciate our beds. We hope your next visit will be as pleasant as the previous ones.

10/10 Excellent

Rochelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 24, 2023
Rochelle, thank you for your high score rating of the Embassy Suites Columbus Dublin. Our team members are thrilled to hear you had a pleasant experience. We're eager to welcoming you back on your next visit.

10/10 Excellent

Mohammad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost there
The thermostat in our original room did not work. It was blowing cold air and temp would not rise above 73 degrees. We moved rooms and the second room had a defective outlet on the right side of the bed - the light on the end table did not work and we could not plug in the c-pap machine. Fortunately, we had a long extension cord for the c-pap machine, but it was still an inconvenience to not have a working light on that side of the bed. The clock, alarm clock on the left side of the bed had a low battery light and the clock was off by over 3 hours with no way to adjust or correct the time.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 18, 2023
Mohammad, it seems there were a couple of issues during your stay regarding room temperature and a couple of electronic devices. It's regrettable to hear about your discomfort and the inconvenience caused by these matters. We strive to ensure every room is in its best condition and regret that this standard was not met during your stay. We'll be sure to pass your feedback on to our team members for immediate attention. We hope you will consider staying with us again, as we would love the chance to provide you with a more satisfying experience at the Embassy Suites Columbus Dublin.

10/10 Excellent

Beverly

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the interior hotel.. very nice and the elevators were glass which was cool... our room was super ckean and quiet... they even brought me a fan!
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 12, 2023
Beverly, it's wonderful to read your enthusiasm about the architectural features of Embassy Suites Columbus Dublin. We're delighted you appreciated the transparency of our elevators and the serenity and cleanliness of your room. Glad to know that our team members went that extra mile in ensuring your comfort by providing a fan. We genuinely hope to welcome you back in the future for an equally pleasant stay.

10/10 Excellent

Malinda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the quickest check in ever the front desk staff was very nice and welcoming. Customer service is key and your staff are wonderful.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 11, 2023
Malinda, it's wonderful to hear about your positive experience at the Embassy Suites Columbus Dublin. Our team members strive to provide a warm welcome and swift check-in process. We appreciate your recognition of their efforts and your compliment to their excellent service. We hope to host you again in the future.

10/10 Excellent

Keith

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It starts with the staff and doesn't end there - just a great experience worth the money. The rooms were clean and fresh. The breakfast was outstanding. And the pool was fun! But again, the staff was beyond professional and was incredibly helpful and pleasant! I've stayed at a few hotels in this area and this is now my number one pick.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 8, 2023
Keith, nothing warms us more than when guests, like yourself, share their positive experiences at Embassy Suites Columbus Dublin. Your appreciation for our accommodating rooms, appetizing breakfast, and fun pool area has truly made our day. We're also delighted to hear that our team members' professionalism and helpfulness played an integral role in making your stay a memorable one. We're thankful for your endorsement and eagerly await your next visit.

10/10 Excellent

leanna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 5, 2023
Leanna, it warms our hearts to read that your stay at Embassy Suites Columbus Dublin was everything you hoped for. We're thrilled that our hotel met your expectations. Thank you for sharing your positive experience. We hope to welcome you again soon.

10/10 Excellent

Shawniece

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful hotel. Rooms are nice. Complimentary drinks at the bar during certain hours. Definitely will stay again.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 5, 2023
Shawniece, it's wonderful to hear you thoroughly enjoyed your stay at Embassy Suites Columbus Dublin. We're glad our aesthetically pleasing hotel and comfortable rooms made your visit enjoyable. Delighted you enjoyed our complimentary drink service. We can't wait to welcome you back for another stay. Safe travels until then!

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the open lobby where folks can gather and socialize!
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 29, 2023
John, it's wonderful to hear that you appreciated the unique architecture of the Embassy Suites Columbus Dublin that encourages socializing. We hope to extend another warm welcome to you in the future.

8/10 Good

Jordany

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 12, 2023
Jordany, it’s great to observe that the location of Embassy Suites Columbus Dublin was noteworthy during your stay. We delight in providing a convenient base for our guests' explorations. We hope to be your chosen destination again on your next visit to Columbus Dublin.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 12, 2023
Thanks for the perfect rating, Anthony! We can't wait to see you again soon for another amazing experience at Embassy Suites Columbus Dublin. Have a great day!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 10, 2023
Greetings! Thank you for taking the time to rate your stay at Embassy Suites Columbus Dublin. We strive for guest satisfaction and appreciate your positive feedback. We hope to see you again soon.

8/10 Good

Laura

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately many traveling sports team tend to use this chain and kids tend to run amuck. The staff tried hard it was still hard to relax with children running up and down and holding up the elevators, yelling down to the atrium.
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 9, 2023
Laura, thank you for choosing the Embassy Suites Columbus Dublin for your stay. We're glad to hear that our team members tried their best to address your concerns. It appears that during your stay, the tranquility of your visit might have been disrupted. While our location is popular with diverse guests, including sports teams, we strive to provide a peaceful environment for all our visitors. We're constantly striving to improve our guest experiences and appreciate your feedback. We hope you will choose to stay with us again in the future where we can demonstrate our commitment to your comfort.

10/10 Excellent

Mathew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 3, 2023
Mathew, it's wonderful to see your perfect rating for Embassy Suites Columbus Dublin. It speaks volumes. Everyone here appreciates it and we look forward to the delight of welcoming you again on your next visit.

6/10 Okay

Chris

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Housekeeping tried to clean our room at 8:00am in the morning when we didnt even check out. Would not stop knocking on the door until I got up and opened the door to tell the person we are sleeping and checkout isnt until 11:00am.
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 30, 2023
Chris, it's disheartening to learn about your interaction with the housekeeping team early in the morning. We value our guests' peace and rest, and what you experienced is certainly not typical of our service standard. Your comments have been noted for further internal review. Despite this, we hope the rest of your stay met your expectations.

8/10 Good

Lisa

Stayed 2 nights in Oct 2023
Response from Customer Service on Nov 20, 2023
Thanks for the great rating, Lisa!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Embassy Suites Columbus Dublin soon, we'd love to have you back!

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 23, 2023
Charles, thank you! We're thrilled to learn that you enjoyed your stay at Embassy Suites Columbus Dublin. We aim to provide an exceptional experience to all our guests and it's wonderful to hear we hit the mark with you. We hope to see you again soon!

10/10 Excellent

Yong, Long Grove

Stayed 1 night in Oct 2023
Response from Customer Service on Nov 6, 2023
Thanks for the amazing rating, Yong!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Embassy Suites Columbus Dublin!

10/10 Excellent

Mathew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A definite
Great stay. Very nice hotel. Will stay again
Stayed 7 nights in Oct 2023
Response from Customer Service on Oct 15, 2023
Mathew, we appreciate your kind words for Embassy Suites Columbus Dublin. It's fantastic to hear you enjoyed your stay and found our hotel to your liking. We eagerly await your next visit.

10/10 Excellent

Mathew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 15, 2023
Thank you for the wonderful rating, Mathew!It's fantastic you enjoyed your time at Embassy Suites Columbus Dublin so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay but room updates are needed.
This type of hotel is one where the magnitude and inside look beautiful but once you get into the room and look at the details, it needs updated. The light switches made no sense. We had to go to each light to actually turn it on. The bathroom interior needs addressing. There also needs to be more lighting. For the amount of rooms and floors, 3 elevators is not enough. There was a wedding and conference going on and we ended up taking the stairs to the 7th floor. The bar and restaurant is wonderful and has great food.
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 9, 2023
Ashley, it's excellent to hear that you appreciated the architectural beauty at Embassy Suites Columbus Dublin and that our on-site dining appealed to you. We value your suggestions regarding the room details, lighting, and elevator capacity to improve the guest experience. We hope to host you again for an even more enjoyable stay.

8/10 Good

Joao

Liked: Cleanliness, staff & service, property conditions & facilities
Overall nice experience
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 9, 2023
Joao, it's wonderful to hear that you had an enjoyable experience at Embassy Suites Columbus Dublin. We look forward to welcoming you back for another pleasant visit in the future.

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 9, 2023
Jeffrey, it's wonderful to see such a high score for Embassy Suites Columbus Dublin! We sincerely appreciate your rating and hope that your visit was memorable. We're eagerly waiting for your next stay with us. Safe travels until then!

10/10 Excellent

Melissa

Stayed 1 night in Oct 2023
Response from Customer Service on Oct 29, 2023
Thank you for the fantastic rating, Melissa!We strive to make all of our guests feel welcome and relaxed during their time at Embassy Suites Columbus Dublin! We can't wait to see you again soon.

10/10 Excellent

Chadwick

Stayed 1 night in Sep 2023
Response from Customer Service on Oct 4, 2023
Chadwick, it's wonderful to hear that you had an outstanding experience at the Embassy Suites Columbus Dublin. We strive to provide the best service to our guests and we're thrilled to learn that we've succeeded. Thank you for your stellar rating, and we eagerly look forward to hosting you again.

4/10 Poor

Whitney

Disliked: Cleanliness, staff & service, property conditions & facilities
Attention to detail isn’t good. Charged us for food they didn’t bring us, made three mistakes on our room service and the bathroom had ants.
Stayed 1 night in Sep 2023
Response from Customer Service on Oct 2, 2023
Whitney, it's regrettable to hear about your recent experience with room service inaccuracies and a noted issue with unwelcome guests in the bathroom. We always strive for accuracy and a comfortable stay for all, so your feedback is important. With this in mind, we're taking immediate steps to amend these issues and ensure a more fulfilling experience. Please consider giving us another chance to improve your overall perception in the future.

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Our stay with our toddler was very comfortable! Overall, the hotel seemed to be in need of maintenance and repairs. I expected a little more with it being the most expensive of the embassy suites in Columbus. The breakfast was just average in my opinion, standard eggs, home fries, sausage, bacon, and a griddle carb, with a few little options scattered around.
Stayed 3 nights in Sep 2023
Response from Customer Service on Sep 30, 2023
It's wonderful to read that your stay at Embassy Suites Columbus Dublin was comfortable, especially with a toddler in tow. We acknowledge your observations about upkeep and are constantly working to improve our facilities. It's also helpful to know your thoughts on our breakfast selection. We strive for diversity and taste in our offerings so your feedback is appreciated. Thank you for taking the time to share your experience, your input helps us strive for excellence. We hope to welcome you back for an even better experience in the future.