Stay away from this extended stay
Posted Aug 23, 2016
I travel so much for work that i occasionally book rooms that I am unhappy with, but this place is the only one I'm compelled to write about.
It's dirty, the back side has the main freeway in Columbus next to it (very loud), and the staff are reluctantly helpful.
My main gripe is over the staff. I accidentally locked myself out at 11:30pm, without a shirt on. I went to the lobby and discovered a note saying that they're "not coming back until 7:00am"! If i would've known they'd do that, I'd never have stayed there. Luckily i did have my car keys, so I slept in my car.
Comment from Hotel Management
Sep 1, 2016 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding you getting locked out of your room is truly regrettable. Upon check-in we inform the guest of our amenities and our office hours. We also communicate that even though our office closes at 11 pm, we have a night attendant on-site who can be reached with the phone located outside our office. We are very sorry for your experience. Your comments were reviewed by the staff, and we will make sure that this information is communicated thoroughly to all guests to make sure your experience is not repeated. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.