Ratings based on 97 Verified Reviews

3.3 out of 5
52% of guests recommend
3.6 Room cleanliness
3.4 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

extended stay Dublin.

Posted Jul 10, 2017
Pros: location
Cons: see above
Location: restaurants shopping etc
breakfast is a granola bar and no coffee. there is no ice machine wifi is terribly slow unless pay for an upgrade and or you don't care about any webpage loading. they don't clean the rooms each night so for a traveling family using the hotel for a softball tournament it isn't the right choice. if you are there for a long term construction job or something it may be a fit. cable only had like 10 channels and half of them didn't come in. tons of smokers stayed at hotel, cigarette butts all over the front of the hotel as you walk in, with smokers crowded around the front door... under the bed as we checked for our things before we left the wife found tons of old food crumbs left behind socks and underwear, and all sorts of trash. nasty. wont be choosing an extended stay again for any family related travel or business unless last resort.
Comment from Hotel Management
Jul 12, 2017 by General Manager , Hotel Management
We apologize you were unhappy with our housekeeping services and regret the cleanliness issues you encountered with your room. I’ll share your concern with the team so that these type of issues are not repeated. Our housekeeping service is done on a weekly basis to respect the privacy of our guest, we are happy to offer this service to you at a minimal fee. As we provide full size refrigerators which includes ice trays for your convenience, we do not have ice machine on our property. We regret the inconvenience this caused and hope you will give us another opportunity serve you so that we can make it up to you. Sincerely, General Manager
2 out of 5
by A verified traveler from Delray beach, Fl

They need to understand how to provide service

Posted Jul 9, 2017
I was there for 3 nights and they never went to my room for cleaning or changing of towels. The place is filthy.
Comment from Hotel Management
Jul 11, 2017 by General Manager , Hotel Management
Randy, Thank you for staying with us. After reading your feedback about housekeeping not visiting your suite, it appears we may have missed an important communication during your check-in. To respect the privacy of our guests staying for long periods of time, our cleaning service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. And fresh linens and towels along with any toiletries are always available at the front desk. I regret the inconvenience it caused and hope you will consider us again the next time you are in this area. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 3, 2017
Clerk was senile very confused strange neve4 got the room I reserved smoking room
Comment from Hotel Management
Jul 5, 2017 by General Manager, Hotel Management
Thank you for staying with us and sharing your review. We are terribly sorry about the issues you experienced with your reservation, and even more so that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. We hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team next time. Sincerely, General Manager
3 out of 5
by A verified traveler from Ashtabula Ohio

Dublin stay

Posted May 13, 2017
I booked a room with two beds two months in advance. When I went to check in I was told that all they hhotels ad was a room with a king size bed. That would not work for two men. They called one of their sister hotels and found one that had a room with two beds.
Comment from Hotel Management
May 15, 2017 by General Manager, Hotel Management
Rick, thank you for taking the time to share your comments. We certainly apologize if our website contained inaccurate information and caused any confusion. Thank you for bringing this to our attention. We will research the discrepancy on the website and make the necessary changes. We regret the inconvenience this caused and hope you will give us another opportunity to have you as our guest. Sincerely, General Manager
1 out of 5
by Gerald

This traveler left a rating score only Posted Mar 26, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from moore

Nice hotel nice area

Posted Mar 24, 2017
Had a great time. The room was spacious and beautiful.
Comment from Hotel Management
Apr 25, 2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. I am glad you were pleased with the spaciousness of your room. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
3 out of 5
by A verified traveler from Texas

Just OK

Posted Mar 18, 2017
Bed is comfortable. Room was clean. No pool. Breakfast was muffins coffee and instant oatmeal--promptly put away. Staff was friendly. But--my room was never touched during my week long stay, it was supposed to be a fully equipped kitchen but had no dishes, pans, coffee pot or anything, and the bathroom door opens awkwardly and blocks entry area of the room.
5 out of 5
by A verified traveler

Posted Mar 13, 2017 on Hotels
This was the first time staying at a extended stay America, it was great
Comment from Hotel Management
Apr 20, 2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. I am glad to see you had a great stay at our hotel on your first time staying at one of our brand locations. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
5 out of 5
by Nikki from Delaware Ohio

Friendly Staff

Posted Feb 26, 2017 on Hotels
nice clean room...good price...wonderful gentleman at the front desk
Comment from Hotel Management
Apr 3, 2017 by Manager, Hotel Management
We appreciate you taking the time to share your experience and for choosing to stay with us. It is good to know that you were satisfied with your room accommodations and the customer service provided by our staff. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
5 out of 5
by Clayton

This traveler left a rating score only Posted Feb 24, 2017 on Hotels