You get what you pay for - standard, cheap, safe, reliable - that's all I wanted and needed and it's exactly what I got so if you want HILTON LEVEL SERVICE - this is not for you but if you want a decent, safe, spacious, WiFi enabled room with a good TV and fridge and microwave - THIS WAS PERFECT for me- desk staff have been very reliable and helpful and are generally available all day every day - weekend contact after 11 was challenging but still there - they cover 2 properties so it is understandable