Ratings based on 334 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Skokie

Rude receptionist can ruin all good services

Posted Aug 23, 2016
Pros: Location, Convenient service facilities around the hotel, 24 hours fresh coffee and tea services at the lobby, good and hot breakfast
Cons: Staff training. Lack of problem solving skill, No smiles on their faces.
Location: 15 min. driving from downtown Columbus. Variety of restaurants in 5 mins. even big grocery store.
It was good to have a shuttle bus service to downtown Columbus. It was okay even though the bus could not come on time several times. But, it was terrible when the receptionist ignored guests' asking about the situation. Guests just went out to use their own cars or was frustrated when the receptionist kept ignore guests' questions about an estimate time. The bus driver felt so sorry that he had to go get groves by the order instead of knowing his schedule to pick up guests, and drove as fast as possible to drop guests even though they were late over 40 min. for their planned meetings and schdeules. The receptionist made a mistake for splitting balance for two credit cards and said it was too late to fix it since it was processed already when guests found the mistake. Problem can be happen at any hotels, but a guest expects a receptionist who has a problem solving skill or at least has a concern of guest's time and money in a good hotel.
4 out of 5
by A verified traveler

Close to the university

Posted Aug 15, 2016
Clean facility. Standard free breakfast. Friendly staff. Close proximity to restaurants and Ohio State University.
5 out of 5
by A verified traveler from baltimore, md

Great hotel

Posted Aug 1, 2016
Pros: Everything!
Cons: Nothing
Location: We attended an international soccer game at the Ohio University and walked to the North Market and went sight seeing.
The location of this hotel is very convenient. The staff is very friendly and helpful. Were able to walk to where we needed to go and the shuttle was also available when needed.
4 out of 5
by A verified traveler from Boston Business traveler

\Close to OSU Medical Center

Posted Jul 25, 2016
Pros: Location and "happy Hour"!
Great location, stores and food options close by.
5 out of 5
by Katharine

This traveler left a rating score only Posted May 28, 2016 on Hotels
3 out of 5
by William from Erie, PA

Make sure you get what u pay for!

Posted May 23, 2016 on Hotels
I booked a room that was supposed to have a tub, sofa sleeper, safe, and other amenities. What I got was a standard room with only a king bed. I think for the $820 I paid for only 3 nights, I should have received a better room.
4 out of 5
by A verified traveler

Lovely short stay

Posted May 21, 2016 on Hotels
Staff very accommodating; rooms remodeled and fresh; free shuttle great! Breakfast was basic; coffee good:)
4 out of 5
by Karri

This traveler left a rating score only Posted Apr 30, 2016 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 27, 2016 on Hotels
4 out of 5
by Mandy

This traveler left a rating score only Posted Apr 27, 2016 on Hotels