Ratings based on 100 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Excellent

Posted Oct 31, 2016
Everything was great I'm planing on staying there again for my soldier graduation on December!!! Excellent service
Comment from Hotel Management
Nov 1, 2016 by vwilliams@valleyhospitality.com, Hotel Management
Thank you so very much for staying at the Fairfield Inn & Suites, it was our pleasure to serve you, and we look forward to Welcoming you back in December. Sincerely Veronica Williams- Gm
3 out of 5
by A verified traveler

Excellent staff, problematic building

Posted Oct 16, 2016
The staff were great: friendly & accommodating. My room appeared clean but had roaches. My toilet backed up. Hotel is on a noisy highway.
Comment from Hotel Management
Oct 17, 2016 by vernie, Hotel Management
Dear , Guest Thank you for taking the time to share your recent experience at the Fairfield Inn & Suites Columbus with us. As the cleanliness of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team in an effort to improve our service. We apologize about the roach, the pest control does spray for us twice a month to ensure our hotel is protected, but we apologize about your encounter. As a VALUED MARRIOTT CUSTOMER, we hope you choose to stay with us whenever your travels bring you back to Columbus, so we can Make It Right. Sincerely, VERONICA WILLIAMS General Manager Fairfield Inn & Suites
3 out of 5
by A verified traveler

Posted Sep 2, 2016 on Hotels
Comment from Hotel Management
Oct 24, 2016 by General Manager, Hotel Management
Thank you very much for Staying at the Fairfield Inn & Suites, it's always our pleasure to Welcome you to your home away from home. Sincerely Veronica Williams- Gm
5 out of 5
by Varda from Miami

Delightfully surprised

Posted Aug 14, 2016 on Hotels
I didn't expect it to be so nice. I booked it got convenience - needed a room close to fort Benning. Glad I chose this one
Comment from Hotel Management
Oct 24, 2016 by General Manager, Hotel Management
Thank you for staying at the Fairfield and it was our pleasure to serve you, most of all we are happy that our location was what you needed, if your travels brings you back to Columbus, we will Welcome you and your family again. Sincerely Veronica Williams- Gm
5 out of 5
by kelly from Springfield Ohio

Perfect

Posted Jul 12, 2016 on Hotels
Wonderful staff wonderful stay excellent in every sense
Comment from Hotel Management
Jul 20, 2016 by Veronica, Hotel Management
Thank you for staying at the Fairfield Inn & Suites, it was our pleasure to serve you, and we appreciate the kind words about staff. If your travels brings you back to Columbus, please book your lodging with us, your home away from home accommodations. Sincerely Veronica Williams- Gm
3 out of 5
by A verified traveler

Posted Apr 29, 2016 on Hotels
Staff was not friendly at all. The overnight staff acted as if they were afraid to interact with guest that have to check in late. He just threw the key at me and did not give me any directives on how to get to my room etc
1 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 26, 2016 on Hotels
3 out of 5
by A verified traveler from Tampa

OK hotel

Posted Apr 19, 2016
Cons: Sound proofing
Location: locations is good
The sound transmission thru the walls and floors is terrible. We had a ground floor unit and at 6am kids or someone was jumping and running around on the unit above until we went to breakfast at 7:30am. Also, we were close to the outside door and someone came in at 4:00am and was very loud closing the door. The facilities were fine, looks like recently remodeled but they need to improve the sound problem. I will not stay in this hotel again and perhaps Fairfield hotels. I'm sure they build them all without sound attenuation in the floor or walls.
Comment from Hotel Management
Apr 25, 2016 by vernie, Hotel Management
Thank you for staying at the Fairfield Inn & Suites, we sincerely apologize for the noise you encountered during your stay, we would like to Make It Right for you if you would give us another opportunity, possibly on a high floor away from elevator, highway,quieter room. It was our pleasure to serve you but sorry that you were disappointed , again we would appreciate you giving us another chance. Sincerely Veronica Williams- Gm
4 out of 5
by A verified traveler from New Jersey

Nice Hotel

Posted Apr 17, 2016
Pros: I liked the hotel. Just a couple details that needed attention. The hotel actually looked like it was new.
Cons: warmer pool water, detail to cleaning
Location: We couldn't find anything to do although it did rain so outside activities were limited. There were plenty of places to eat and shopping galore.
Overall the hotel was very nice and Hotel staff was pleasant. Breakfast was good. The appearance of the rooms also looked clean but when you really looked, the toilet was yellow from not being cleaned and the room was dusty. Not trying to be picky, just saying. The pool was smaller than expected and the water was not warm enough to stay in. This is just some feedback.
Comment from Hotel Management
Apr 19, 2016 by vwilliams@valleyhospitaltiy.com, Hotel Management
Thank you for staying at the F airfield Inn & Suites, and we certainly appreciate your feedback, it was our pleasure to serve you but sorry that we disappointed you in some areas, I have addressed with the maintenance and housekeeping staff about the guest room and the pool area so that going forward we will Make It Right. We hope that if your travels brings you back to Columbus that you will stay with us so that you can see that we followed thru on Making It Right. Sincerely Veronica Williams - Gm
5 out of 5
by A verified traveler from Virginia

Great hotel for family vacation

Posted Mar 15, 2016 on Orbitz
Pros: Indoor pool. Clean rooms. Great welcoming staff.
Location: located near interstate. and various restaurants
Great hotel located near interstate and restaurants. One amenity I was looking for was the indoor pool which they had. My son and I enjoyed. Clean and wonderful.