The staff were great: friendly & accommodating. My room appeared clean but had roaches. My toilet backed up. Hotel is on a noisy highway.
Comment from Hotel Management
Oct 17, 2016 by vernie, Hotel Management
Dear , Guest
Thank you for taking the time to share your recent experience at the Fairfield Inn & Suites Columbus with us.
As the cleanliness of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team in an effort to improve our service. We apologize about the roach, the pest control does spray for us twice a month to ensure our hotel is protected, but we apologize about your encounter.
As a VALUED MARRIOTT CUSTOMER, we hope you choose to stay with us whenever your travels bring you back to Columbus, so we can Make It Right.
Fairfield Inn & Suites