Ratings based on 141 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
68% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by Robyn from Cincy

Just Say No

Posted Aug 9, 2016 on Hotels
Lots of noise. Carpets in hallway were stained and filthy. Creepy atmosphere.
Comment from Hotel Management
Aug 14, 2016 by General Manager, Hotel Management
I am sorry that you feel this way about our hotel. But I can assure you that we do clean it everyday. If you have any other questions please feel free to contact me.
4 out of 5
by A verified traveler from MO

A nice hotel for family or business trips

Posted Aug 7, 2016
We stayed only one night on our way from Niagara to St.Louis. A nice hotel in a good location and a nice ambience.. There are lot of parking space. Only thing I was not happy with was the staffs. Both the receptionists I dealt with acted so mechanically, no friendliness. Not sure if it was only to me. Other than that everything was good.
Comment from Hotel Management
Aug 8, 2016 by Drew. R. Hudson General Manager, Hotel Management
Thank you for your kind words regarding your recent stay with us. I will use them as a training tool for my staff. Once again, thank you and we hope to see you on your next visit to the Columbus area.
4 out of 5
by Solomon from Conover, NC

Good hotel but pool was closed

Posted Jul 21, 2016 on Hotels
Room was clean, service was good. It is just very disappointing to book a hotel specifically because of the indoor pool and the pool is closed your entire stay.
Comment from Hotel Management
Jul 25, 2016 by Autumn, Hotel Management
I want to apologize for our pool being closed during your stay. I can certainly understand your frustration. We were experiencing some chemical imbalance on that particular date and airing on the side of caution we felt it necessary to close the pool. Once again I truly apologize for this inconvenience.
3 out of 5
by Marcia

Dissappointed

Posted Jun 6, 2016 on Hotels
When reservation was made king size bed was on the confirmation but when we got to hotel they said there were none available. Hotel could not do anything since we booked thru your company. Was not HAPPY! The air conditioning in first room did not work & they gave us different room that did work. Bed was way to soft for my husband & I. Will not be going back to that hotel.
Comment from Hotel Management
Jul 1, 2016 by Autumn, Hotel Management
We do apologize for the inconveniences that occurred during your stay. We do our best to make each stay feel like home. We would love a second chance to make it Fairfield Right.
5 out of 5
by Jacqueline from Michigan

Near Columbusn Ohio

Posted May 22, 2016 on Hotels
A single night's stay in a very comfy room, good free breakfast, free wifi. For sure use again for visitng Columbus. Quick commute with better prices than the city
Comment from Hotel Management
by Autumn, Hotel Management
Thank you for staying with us. We look forward to seeing you and your family again soon when you travel to Columbus Ohio. Autumn C
5 out of 5
by Rex from Flatwoods, KY

go wildcats

Posted May 12, 2016 on Hotels
desk clerk was very nice as well as the dining room employees.
Comment from Hotel Management
Jul 23, 2016 by Autumn, Hotel Management
Thank you for staying with us. We look forward to seeing you and your family again soon. Go wildcats
5 out of 5
by Sherrie from Twinsburg, Ohio

Exactly what I was looking for

Posted May 5, 2016 on Hotels
The night front desk attendant was welcoming. The room was very clean and spacious. The free breakfast was good and hot. Location was perfect for traveling; right off the freeway.
Comment from Hotel Management
Jul 9, 2016 by Autumn, Hotel Management
Thank you for staying with us, we are please to hear that we could make your stay the very best. Come back and see us again.
5 out of 5
by A verified traveler

Posted Mar 25, 2016 on Hotels
very clean loved the pool very quiet and relaxing ..
Comment from Hotel Management
Jun 4, 2016 by Autumn, Hotel Management
Thank you for staying with us. We hope to see you again when your travels bring you back to Columbus Ohio.
4 out of 5
by A verified traveler

Posted Mar 20, 2016 on Hotels
Comment from Hotel Management
May 28, 2016 by Zachary, Hotel Management
Thanks for the 4-star review!
3 out of 5
by Krista from Z-ville

Bummed no pool

Posted Mar 4, 2016 on Hotels
It was ok. Pool was out of service reason we stayed there. With kids, need that service.
Comment from Hotel Management
May 14, 2016 by Autumn, Hotel Management
We do apologize that we fell short of our goal. We are in the current working of making sure that our pool is the best it can be. We would love the second chance to make it right.