Ratings based on 144 Verified Reviews

4.1 out of 5
67% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Ohio

Decent hotel near Hollywood Casino

Posted Feb 13, 2017
Pros: Conveniently located to the casino and in a safe environment. The room was clean and had all of the upgraded amenities such as a microwave & fridge.
Cons: Bed replacement; air conditioner service.
Location: Located on the west side of Columbus; convenient to Hollywood casino and a reasonable drive to Polaris mall and downtown. Safe location.
One of my most disappointing stays at a Marriott brand hotel. As a Rewards member, I always try to stay at a Marriott whenever I travel but I would not stay at this particular property again. Unfortunately we didn't get much sleep at all. The king-sized bed is in need of replacement; it was too soft and offered very little support. The 4 pillows were all lumpy and had to be squished into a ball before you could use one. The air conditioner did a poor job of cooling the room despite being on High and set at 61. We woke up sweating. The mini-fridge made a horrible vibrating noise. We were on the second floor and could hear feet pounding above us. We didn't stay for the free breakfast. We didn't bother to complain because it was only one night and we had pre-paid through Expedia, so I didn't think they would be able to do anything for us. Hopefully it was just that room and others will have a better experience.
Comment from Hotel Management
Feb 15, 2017 by Drew R. Hudson, GM, Hotel Management
Thank you so much for reviewing our hotel. Unfortunately it looks like we failed in several areas during your stay with us. I certainly apologize for any inconveniences you incurred however we hope to see you again on your next visit to the Columbus area to make up for this stay with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Great Stay

Posted Feb 12, 2017
Staff is very friendly and helpful. Breakfast was great!
Comment from Hotel Management
Feb 14, 2017 by Drew R. Hudson, GM, Hotel Management
Thank you for taking the time to review our hotel. I am pleased to see that your recent stay with us exceeded your expectations. We look forward to seeing you again on your next visit to the Columbus area.
5 out of 5
by A verified traveler from Brooklyn, New York

Posted Oct 2, 2016 on Hotels
The hotel was great, the staff was wonderful, the free breakfast was terrific and filling. Great hotel better price than Hampton Bay.
Comment from Hotel Management
Oct 5, 2016 by General Manager, Hotel Management
Thank you so much for taking the time to review our hotel. We hope to see you again the next time you are in the Columbus area.
1 out of 5
by Robyn from Cincy

Just Say No

Posted Aug 9, 2016 on Hotels
Lots of noise. Carpets in hallway were stained and filthy. Creepy atmosphere.
Comment from Hotel Management
Aug 14, 2016 by General Manager, Hotel Management
I am sorry that you feel this way about our hotel. But I can assure you that we do clean it everyday. If you have any other questions please feel free to contact me.
4 out of 5
Recommended
for Everyone
by A verified traveler from MO

A nice hotel for family or business trips

Posted Aug 7, 2016
We stayed only one night on our way from Niagara to St.Louis. A nice hotel in a good location and a nice ambience.. There are lot of parking space. Only thing I was not happy with was the staffs. Both the receptionists I dealt with acted so mechanically, no friendliness. Not sure if it was only to me. Other than that everything was good.
Comment from Hotel Management
Aug 8, 2016 by Drew. R. Hudson General Manager, Hotel Management
Thank you for your kind words regarding your recent stay with us. I will use them as a training tool for my staff. Once again, thank you and we hope to see you on your next visit to the Columbus area.
4 out of 5
by Solomon from Conover, NC

Good hotel but pool was closed

Posted Jul 21, 2016 on Hotels
Room was clean, service was good. It is just very disappointing to book a hotel specifically because of the indoor pool and the pool is closed your entire stay.
Comment from Hotel Management
Jul 25, 2016 by Autumn, Hotel Management
I want to apologize for our pool being closed during your stay. I can certainly understand your frustration. We were experiencing some chemical imbalance on that particular date and airing on the side of caution we felt it necessary to close the pool. Once again I truly apologize for this inconvenience.
3 out of 5
by Marcia

Dissappointed

Posted Jun 6, 2016 on Hotels
When reservation was made king size bed was on the confirmation but when we got to hotel they said there were none available. Hotel could not do anything since we booked thru your company. Was not HAPPY! The air conditioning in first room did not work & they gave us different room that did work. Bed was way to soft for my husband & I. Will not be going back to that hotel.
Comment from Hotel Management
Jul 1, 2016 by Autumn, Hotel Management
We do apologize for the inconveniences that occurred during your stay. We do our best to make each stay feel like home. We would love a second chance to make it Fairfield Right.
5 out of 5
by Jacqueline from Michigan

Near Columbusn Ohio

Posted May 22, 2016 on Hotels
A single night's stay in a very comfy room, good free breakfast, free wifi. For sure use again for visitng Columbus. Quick commute with better prices than the city
Comment from Hotel Management
by Autumn, Hotel Management
Thank you for staying with us. We look forward to seeing you and your family again soon when you travel to Columbus Ohio. Autumn C
5 out of 5
by Rex from Flatwoods, KY

go wildcats

Posted May 12, 2016 on Hotels
desk clerk was very nice as well as the dining room employees.
Comment from Hotel Management
Jul 23, 2016 by Autumn, Hotel Management
Thank you for staying with us. We look forward to seeing you and your family again soon. Go wildcats
5 out of 5
by Sherrie from Twinsburg, Ohio

Exactly what I was looking for

Posted May 5, 2016 on Hotels
The night front desk attendant was welcoming. The room was very clean and spacious. The free breakfast was good and hot. Location was perfect for traveling; right off the freeway.
Comment from Hotel Management
Jul 9, 2016 by Autumn, Hotel Management
Thank you for staying with us, we are please to hear that we could make your stay the very best. Come back and see us again.