Ratings based on 491 Verified Reviews

3.8 out of 5
75% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Location

Posted Jul 14, 2017
Pros: We loved the beds and the free bottles of water. The location and price are really good.
Cons: We usually have to tell them to add an extra towel or more coffee. They are always very helpful.
My three sisters and I have stayed here for our reunion for the last 3 years. The beds are very comfortable and the staff is always helpful. The location is close to everything we want to do.
Comment from Hotel Management
Jul 21, 2017 by Catherine, Hotel Management
Sister weekends are the best. Thank you for staying. We enjoyed serving you and having you as our guest. We hope to see ya'll again next year.
4 out of 5
Recommended
for Everyone
by A verified traveler from Memphis, Tn

Posted Jul 4, 2017
Nice place, great price, just wish there had been a frig in our room.
Comment from Hotel Management
Jul 11, 2017 by Catherine, Hotel Management
Pam, thank you for choosing our hotel. It was a pleasure to have you as our guest and please let us know you need a fridge next time you stay and we will be happy to provide one for you.
2 out of 5
by A verified traveler from Columbus, OH

Disgusting

Posted May 23, 2017
The room looked as if it wasn't cleaned. Had old chunky half and half, coffee pot had a thick layer of dust and hair in it, no tissues, almost no toilet paper. Front desk agent was unfriendly and not even attempting to be sociable. It felt like we were staying in a motel, not something I would expect from the four points, definitely not staying here again!
1 out of 5
by Jason

Not worth the money

Posted Apr 22, 2017 on Hotels
The floors throughout were missing huge pieces, the ceiling in our room was ready to fall in, the furniture was broken, there was an old musty smell to the room! Woke up the next am itching and blood all over the back of my shirt, suspect bed bugs. Went to talk to front desk and there 6 others in line with one person working desk and two other workers just sitting in bar area talking so decided to just leave! Will never stay here again!
Comment from Hotel Management
Apr 24, 2017
Jason, Thank you for sharing your concerns. I have reached out to you to personally review your experience and look forward to resolving.
3 out of 5
by A verified traveler

Posted Apr 17, 2017 on Hotels
Rooms definitely need some updating.
Comment from Hotel Management
Apr 24, 2017
Thank you for your review. Please feel free to email me your comments so I can look into them further, as I value your opinion.
5 out of 5
by Paul

Perfect Room

Posted Apr 11, 2017 on Hotels
For a one night stay near a dance competition, it met all our needs. It was right off of Rt. 71 and near plenty of restaurants and shopping. The room was very clean and comfortable for a super price. There was even room for a roll away bed for our grandson to stay with us.
Comment from Hotel Management
Apr 17, 2017
Paul, thank you for your 5 star rating. We are glad to hear the room was large enough to accommodate your entire family. Hope to see you again soon.
4 out of 5
by Theresa

Great area, hotel is okay.

Posted Apr 9, 2017 on Hotels
It was a very clean hotel. The parking lot noise at night was a little loud and the bathroom fan was VERY loud. Plus you couldn't turn on the bathroom light without the fan. Overall it was a pleasant stay and the area is filled with restaurants and shopping.
Comment from Hotel Management
Apr 17, 2017
Thank you, Theresa for sharing your comments. We hope to see you again and will be sure to note a quieter room. We enjoyed serving you and look forward to seeing you again when you are back in our area.
4 out of 5
by A verified traveler

Very comfortable bed

Posted Apr 5, 2017 on Hotels
Bed was one of the best I ever had in a hotel room, very comfortable. Room was nice. Service was good. I missed not having a refrigerator.
Comment from Hotel Management
Apr 7, 2017
Thank you for the review. I am glad to hear you had a comfortable night sleep. Next you stay with us, please inquire about a refrigerator and we will try our best to accommodate your request.
3 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Bed not made

Posted Apr 4, 2017
Pros: Beds were comfy.
Cons: Cleaning staff needs help!
Location: Nice area of Columbus, OH.
We walked into a room with an unmade bed and soiled towels. We changed rooms, and then found used candy wrappers in the dresser drawer. After two incidents, some compensation should have been offered, but wasn't.
Comment from Hotel Management
Apr 7, 2017 by Catherine, Hotel Management
Dear Tom, Thank you for taking the time to share your experience. Our goal is to offer exceptional service and I apologize we failed you in your recent visit. Your comments will be shared with department leaders to ensure this is an isolated incident. We would love to hear from you, please reach out to Kacie our Front Office Manager to further address your concerns.
3 out of 5
by Kevin

Not what I expected for a Four-Points

Posted Apr 2, 2017 on Hotels
It is in a good location but I will say 3 things. First a shade off one of the lamps was missing. It was a glass shade that should have been on one of the wall sconces located at the head of the bed. I did not say anything because I was tired and who cares. The smell was a little unusual kind of like a smokers room that someone had tried to clean somehow. The room had been remolded but it was done poorly. Otherwise clean good staff but just not what I expected from the other Four-Points I have stayed in.
Comment from Hotel Management
Apr 4, 2017
Thank you, Kevin for your review. As we strive for service excellence, I humbly apologize we did not meet your expectations. Your comments will be passed along to department leaders to ensure this was an isolated incident. We hope to have the opportunity in the future to serve you again when your travels bring you back to our area.