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Reviews of Hampton Inn Columbus I-70E/Hamilton Rd.

2.5 out of 5
Hampton Inn Columbus I-70E/Hamilton Rd.
2093 South Hamilton Road, Columbus, OH

Reviews

7.4

Good

Rating 10 - Excellent. 230 out of 673 reviews" "
Rating 8 - Good. 205 out of 673 reviews" "
Rating 6 - Okay. 99 out of 673 reviews" "
Rating 4 - Poor. 69 out of 673 reviews" "
Rating 2 - Terrible. 70 out of 673 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Mark

Business traveler, Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Offe pot had some kind of gross mold growing in it where you put the coffee !!!! Showed it to the guest services desk person and they apologized and that’s it ! Just struck me as not really surprised at it or concerned !
Stayed 1 night in Apr 2024

4/10 Poor

Joni

Liked: Staff & service
Disliked: Cleanliness
No TV
Stayed 1 night in Apr 2024

10/10 Excellent

Paola

Traveled with partner
Liked: Cleanliness, amenities
Great staying in
Stayed 2 nights in Apr 2024

2/10 Terrible

Daniel, Boardman

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
I called several times before we left to double check if there was a crib on site. No one answered although the Expedia website states that they had them available. We had to purchase a pack and play because they did not have them like stated on the website. There was a storm and the window leaked terribly. Not just the window but water was pouring down from the side of the wall next to the window, right over the air conditioning unit. We had already unpacked everything and set up our newly purchased pack and play and with a baby with us it was too much of a nuisance to repack everything and move rooms. I try to stay at Hampton Inns when I travel and this was the worst experience I’ve had in terms of the building condition.
Stayed 1 night in Apr 2024

2/10 Terrible

JeAnne

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was charged a $250 fee for “stolen/missing or damaged item” that wasn’t my fault. When I attempted to contact front desk about the problem nobody answered the phone or was at the desk. The room was dirty when I arrived, the whole second floor smelled like marijuana. Will not be staying here again nor will I recommend anyone to do so in the future
Stayed 1 night in Mar 2024

10/10 Excellent

merhawit

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location great environment from the staff
Stayed 2 nights in Mar 2024

10/10 Excellent

Judy

Traveled with family
Liked: Cleanliness, staff & service, amenities
Very nice place but pool needs to get cleaned often. And a suggestion of adding apps like Netflix or Hulu on TV that residents can log in on to their accounts. Staff are very responsive and helpful
Stayed 2 nights in Mar 2024

10/10 Excellent

gladys

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed how everything. What I didn’t like how loud was the people next to my room I had a hard time fallen asleep and this continued until 3 am.
Stayed 1 night in Feb 2024

10/10 Excellent

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Freeway, Plenty of Restauraunt
Stayed 1 night in Jan 2024

2/10 Terrible

Trevor

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I got double charged for my room because I booked through Expedia. First time in 3 years that this has happened. Front desk lady acted like it was normal. I did get my money back but I don’t appreciate not being told before booking that they’ll charge you twice.
Stayed 1 night in Dec 2023

2/10 Terrible

Dr. Rita

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
This is the second time I stayed here and both times the elevator is out. We had to insist on a ground floor room. Breakfast was good.
Stayed 1 night in Dec 2023

8/10 Good

Steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice furnishings, updated, oleasant front desk staff
Stayed 1 night in Dec 2023

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

4/10 Poor

Richelle

The elevator was broken, the showers were cold, the pool was just shocked and staff said to wait only 30 minutes before getting in. The water was so cold that no one could use it. The fitness room smelled like cat urine and was not useable. Some staff were rude while others were nice.
Stayed 1 night in Nov 2023

2/10 Terrible

Saba

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
At check in, we were told the elevator was just then out of service and if we like could wait in the lobby till fixed to accept a room on 3rd floor, however there was no functional elevator to date of check out and that was extremely disappointing as we were having trouble with getting to the 3rd floor room on foot! Honest information would have helped us make informed choice at the outset. Also, no restaurant on site was inconvenient to say the least. Would not recommend.
Stayed 2 nights in Oct 2023

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Worst hotel experience of my life
Everything was broken, elevator didn’t work, pool out of service, shower curtain broken, stains on the floors, bathroom door doesn’t close correctly and there was a car in the parking lot blasting music from midnight until 3 am.
Stayed 2 nights in Oct 2023

8/10 Good

Barry Everett

Traveled with partner
Liked: Cleanliness, staff & service
Decent
Stayed 1 night in Oct 2023

10/10 Excellent

terry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room key card kept deactivating daily
Stayed 3 nights in Oct 2023

4/10 Poor

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was not cleaned after first night stay, rrom keys quit working twice during stay and hotel front desk attendant could not be found for 10-15 min
Stayed 2 nights in Oct 2023

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

4/10 Poor

Jane

Liked: Staff & service
Disliked: Property conditions & facilities
Very disappointing
The front door was broken so had to be left open 24/7. I took a stairwell and saw another exterior door that didn’t close. The furniture in the room needed cleaning- dirty upholstery. There was coffee & a coffee maker but no sugar/ creamer. The sheets didn’t seem like they fit the king size bed The staff was very kind and seemed frustrated with the condition of the hotel
Stayed 1 night in Oct 2023

10/10 Excellent

gordon, pueblo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff
Stayed 1 night in Oct 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Driving home to PA
Hampton Inns are pretty consistently good, but this hotel is a little dated. Bed was fine, but not amazing. Bathroom needed washclothes (front desk fixed us up), out of shampoo, and faucet was very loose at sink. Pretty quiet room and breakfast was fine. No real issues, but guessing this property is older compared to peers.
Stayed 1 night in Sep 2023

10/10 Excellent

Victoria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Olivia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again.
ROBBED! We arrived after a knee surgery, only to learn that the elevator and pool were both out of order. They could have called us before we drove 3hrs to get there to warn us but they didn't. We couldn't get to any of the available rooms because of the broken elevator and obviously after a surgery couldn’t use the stairs (and the kids didn't have the pool). The front desk agent, Meridith, told us (at check in) that we could cancel our reservation and look for another hotel in the area without being charged. So, we went to find another hotel that had working elevators. They charged us the following morning anyway. After speaking with Annette, who told us the GM was on vacation and promised to call hotels.com and refund us herself, we felt relieved. Annette never returned our calls after that and we were not refunded. We were completely let down by this brand and will not be returning to any of their sister companies. We feel mislead and robbed. This was false advertising at the least and we deserve a refund!
Stayed 1 night in Jun 2023

10/10 Excellent

Jamiqua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Aug 2023

4/10 Poor

Denise

Disliked: Property conditions & facilities
My stay was unsatisfactory
I was not happy when I checked in and found out the elevator is not working and the Wi-Fi is out. Yeah I paid the same price for my room as though they were working. Also was charged $75 for each of my two dogs which I did not expect. I think that’s a bit pricey, the other hotels I stayed at was $25-$50 per dog. I was going to use the Keurig in my room for coffee in the morning, but when I raise the back put the water in there was mold inside the coffee pot. Staff was very kind and helpful.
Stayed 1 night in Aug 2023

2/10 Terrible

Michelle

Business traveler
Disliked: Staff & service, property conditions & facilities
Terrible stay
The elevator was out of order, we could not come and go as we wanted for health reasons due to walking up and down stairs, There was no internet working. We needed bedding for our pull out couch. The clerk that was working on Friday Aug 11 at 9 pm told us that "she wasn't walking up and down the stairs, if you want it come and get it yourself".
Stayed 3 nights in Aug 2023

4/10 Poor

John

Disliked: Property conditions & facilities
Elevator was down, wifi was down. They gave us a room next to starcase,doors slamming and people running up and down all night. Bathroom was only partially cleaned. At this time I have no descent recommendation for this property.
Stayed 1 night in Aug 2023

8/10 Good

Akoh epouse Achiambo

Good
Stayed 2 nights in Aug 2023

2/10 Terrible

Olivia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

4/10 Poor

Andrew

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
From the time of check in, our experience was very poor. The staff was overwhelmed and understaffed and was not kind to myself or other guests. Our room had a strange smell, the smoke detector was beeping and multiple lightbulbs were burnt out. I asked the front desk staff to address the issues multiple times. Finally, a maintenance worker came and replaced light bulbs and took the smoke detector off the wall and never replaced it. I felt this was very unsafe and neglectful. The property is decent and has much room for improvement but staff was not helpful.
Stayed 1 night in Aug 2023

10/10 Excellent

Cheryleta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Dr. Rita

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
The elevator was out and staff didn’t care. The Wi-Fi was out and staff did nothing. Staff just said it’s temperamental and it happens.
Stayed 1 night in Jul 2023

2/10 Terrible

Rena

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a Hilton....KEEP DRIVING.
This is NOT a Hilton brand. Nothing about this hotel is Hilton. Please keep driving. My family and I stayed here 3 nights (Fri-Monday). There's NO air in the lobby or hallway. We also didn't have any air in the first room they gave us. The elevator worked one day ONLY; and even then, it seemed like it was going to get stuck each time we used it. There was NO WIFI, so we had to search for so much on our phones. The front desk clerk didn't have any recommendations on food or excursions. The first room they gave us had no working phone, no working air, the door hinge was off the cabinet, no ice bucket, and the linen was dirty/stained. The second room they gave us had no working remote, no working light bulbs (it was actually broken out of the socket and just laid to the side), and the floors were uneven (so we were always stumbling throughout the room). No one ever cleaned our rooms and when we asked for more towels, they only gave us two. I have NEVER been to a Hilton brand hotel and experience such mediocre care in the building and amenities. This was a waste of money and time. OH and they had the nerve to try to charge you $150 for incidental fees. From what we experienced, they should have credited US $150 for having to deal with their raggedy building. Such a disappointment. Please DO NOT book here. I'm trying to help the next family.
Stayed 2 nights in Jul 2023

2/10 Terrible

Timothy

Traveled with pets, Traveled with family
Disliked: Cleanliness, property conditions & facilities
This property is supposed to be “pet friendly” but they charge $75 per night per pet. We have a 7 pound dog and an 18 pound dog that do not shed and are well groomed and well trained. Someone was supposed to call me about reducing this charge but did not call. The room was dirty and smelled like smoke. I couldn’t wait to get out of there and would never come back!
Stayed 1 night in Jul 2023

8/10 Good

Amy

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

2/10 Terrible

Jon

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst stay of our lives
Worst experience. Can't believe it was a Hampton Inn. It was filthy, no light in the elevator, only one towel. Room was disgusting and not clean with hair everywhere. I could go on forever. DO NOT stay here. Just hope we didn't bring bed bugs back with us.
Stayed 1 night in Jun 2023

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Jeffery

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Annette was wonderful! She provided outstanding customer service making our stay very pleasant. Comfortable bed and pillows
Stayed 1 night in Jun 2023

8/10 Good

Tatek

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and cosy rooms, friendly staff and easy parking. I don’t know why the hotel needs registration and account to Hilton hotels to access the internet , it is kept as a mandatory which I believe is not appropriate.
Stayed 2 nights in Jun 2023

2/10 Terrible

Stewart

Traveled with group, Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nastiest place I’ve ever stayed
No towels no toilet paper dirty rooms and bed clothes everything smells like weed the pool had stuff growing on it the ice machine had bugs in the ice.
Stayed 2 nights in Jun 2023

2/10 Terrible

Robert

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
Absolutely disgusting, no TP, Towels, soap, ice had bugs in it, elevator broken, furniture falling apart, AC broken, soiled TP behind the toilet, pee stained sheets, dirty towels found in closet, pool closed with film on water. Would not recommend my worst enemy stay here. We stayed with our ball team and the entire facility smelled like weed.
Stayed 1 night in Jun 2023

6/10 Okay

Ann

Traveled with family and small children
Disliked: Cleanliness
There is an added convenience charge initially at check in that is supposed to be reimbursed after check out should there be no incidentals. No where was that stated when booking. Still waiting on my refund.
Stayed 2 nights in May 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT BOOK HERE!
Property is tremendously difficult to get to with an an unmarked service road as entry. The property sold my room without notice prior to my arrival and had none to offer me. Front desk clerk was rude and refused to process my refund.
Stayed 1 night in May 2023

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

2/10 Terrible

Rebekah

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service
My stay was ok…. When I arrived I checked in dropped off our bags and left. When we get back my husband is running the water in the sink washing his hands I assume and water just started pouring out on the floor I told the front desk and she gives me a key for the room next door (1st floor) and the room had a lampshade on the bed no bulb and that sink didn’t drain at all…. So I go back to the front desk and she gives me a different room on the 3rd floor it’s after 10pm I’m tired been driving all day so we move to the 3rd floor everything works…finally winding down to get to sleep wake up next morning and see a condom wrapper on the floor next to the bed under the little nightstand 😳 now I’m feeling dirty as if the whole room is dirty. I was told my room would get a thorough cleaning while I was away come back bed is made beautifully but the condom wrapper was still there😳 how? So I go to the front desk and we all go to see the wrapper and the manager picked it up now I still feel my room was half ass cleaned if it was still on the floor. The manager was nice nothing towards her but my point is when you clean a room I thought that included vacuuming she was told it was a condom in the bed but thought she heard me say on the floor only problem I had was either way it was still on the floor. My bed was comfortable I slept on my own covers because I felt my room was not thoroughly cleaned I cleaned and wiped everything down before using anything
Stayed 4 nights in May 2023

10/10 Excellent

Lisa, AUSTIN

Stayed 1 night in May 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
DISAPPOINTING!!
The room was subpar. I listed 3 people as guests but room only had 1 washcloth. In addition, the guests above our room were very loud all night. I would NOT recommend a stay at this Hampton Inn!!
Stayed 1 night in Apr 2023