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a bed was comfortable but we could hear the highway traffic from the room and couldn't set the fan to "on"to help drown out the noise. Overcharged me and told me I would get a $50 refund the next day when I checked out.... I have called about it with no response still. Over priced.
All of the staff members we encountered were wonderful. We were traveling with our two dogs and I had asked for a ground level room as close to an exit door as possible...& they completely accommodated us with that request. Right outside our exit door was an area specifically for dogs with poop bags and everything 😄
I think the hotel is fair to good. It's pretty basic , nothing noteworthy. However, I would give it a better rating if it was priced fairly. I think it was grossly overpriced for just a basic hotel.
Lauren
Stayed 3 nights in Oct 2023
Response from Jessica on Oct 30, 2023
Thank you for taking time to leave us feedback. We appreciate you and hope to see you during your next travels.
10/10 Excellent
Hilton
Oct 7, 2023
Liked: Amenities
Updated and very clean. Would stay there again
Hilton
Stayed 1 night in Oct 2023
Response from Jessica on Oct 30, 2023
Thank you for taking time to leave us feedback. We appreciate you and hope to see you during your next travels.
10/10 Excellent
Hyesia
Sep 23, 2023
Hyesia
Stayed 1 night in Sep 2023
Response from Jessica on Oct 30, 2023
Thank you for taking time to leave us feedback. We appreciate you and hope to see you during your next travels.
10/10 Excellent
Christine
Sep 21, 2023
Christine
Stayed 1 night in Sep 2023
Response from Jessica on Oct 30, 2023
Thank you for taking time to leave us feedback. We appreciate you and hope to see you during your next travels.
Hotel was dirty and had very bad smell in our room. Pictures are false advertising.
Zach
Stayed 2 nights in Sep 2023
Response from Jessica on Oct 30, 2023
Hi Zach, we do apologize for the inconvenience you experienced. Thank you for your feedback, as that is how we improve. We hope you give us another chance during your next travels.
Good hotel. Family stay. Brought The grandkids over and used the pool. They loved it! The hotel staff were very friendly and knowledgeable.
Marvin
Stayed 2 nights in Aug 2023
6/10 Okay
Verified traveler
Traveled with group
Aug 23, 2023
Liked: Staff & service
Did not seem like a busy hotel, particularly with an outlet mall down the street. As a female traveling by myself, I just felt uncomfortable. Offered waffle for breakfast but no syrup.
Thank you for taking the time to leave us a review. We appreciate you and hope to see you during your next travels..
2/10 Terrible
Jo anne
Jul 2, 2023
Disliked: Staff & service
Poor customer service
Ended up could not stay due to a breakdown, we were not going to get a mobile repairman until sunday morning. 3rd shift front desk said the manager would assist at 7 am, and call me about cancelling the last minute reservation that clearly could not make. I understand cancelation policy, but when you have a fire on your camper axle, we had no choice.
Jo anne
Stayed 1 night in Jul 2023
Response from Jessica on Jul 18, 2023
Thank you for taking the time to leave us a review. We appreciate you and will look into your concerns asap.
8/10 Good
Donna
Jun 25, 2023
Donna
Stayed 1 night in Jun 2023
Response from Jessica Shedlock on Jul 18, 2023
Thank you for taking the time to leave us a review. We appreciate you and hope to see you during your next travels..
thank you for doing review on our hotel and staff.
6/10 Okay
Narayan
May 30, 2023
Narayan
Stayed 2 nights in May 2023
Response from Jessica Shedlock on Jul 18, 2023
Thank you for taking the time to leave us a review. We appreciate you and hope to see you during your next travels..
10/10 Excellent
Bobby
May 29, 2023
Bobby
Stayed 2 nights in May 2023
Response from Jessica Shedlock on Jul 18, 2023
Thank you for taking the time to leave us a review. We appreciate you and hope to see you during your next travels..
2/10 Terrible
Richard
May 28, 2023
Richard
Stayed 2 nights in May 2023
Response from Front Desk Manager on Jun 12, 2023
Sorry you did not enjoy your stay at the Hampton Inn Delaware OH
2/10 Terrible
Bonnie, Petersburg
Traveled with family and small children
May 28, 2023
Disliked: Staff & service
They canceled my reservation without my knowledge saying my card was declined because they ran my card the day before we were supposed to arrive and I had not put the money on that card because we always wait until we arrive at our destination just in case the card had gotten stolen Before we made it to the hotel... Also I put that I would pay at the hotel when I got there... So we had to find another hotel 30 minutes away because it is memorial weekend and all the hotels around that hotel are booked.
Bonnie
Stayed 1 night in May 2023
Response from Front Desk Manager on Jun 12, 2023
Sorry that your reservation canceled. but it was not cancelled by hotel. hotel does not make any changes with expedia reservations.
6/10 Okay
Richard
May 24, 2023
Disliked: Property conditions & facilities
Travel
Hotel was dated. Breakfast was fair
Richard
Stayed 1 night in May 2023
Response from Front Desk Manager on Jun 12, 2023
Thank you For staying at Hampton Inn Delaware OH
10/10 Excellent
Noemi
May 7, 2023
Noemi
Stayed 1 night in May 2023
Response from Front Desk Manager on Jun 12, 2023
thank you for staying at the Hampton Inn Delaware OH.
Hello Steven,thank you for taking time to do survey on the hotel.
2/10 Terrible
barbara
Business traveler
Mar 19, 2023
Liked: Room comfort
Disliked: Staff & service
Manager please
I reserved online check in took 15 minutes. The man didn’t know what he was doing. Smoke alarm went off during the night at 1:30 had to wake up at 5:30. We couldn’t get it to shut off so we ended up pulling it off the wall would like a refund please I’m not satisfied at all.
barbara
Stayed 1 night in Mar 2023
Response from Gary on Apr 26, 2023
Hello,sorry for the issue during your stay. one of the customer smoke in the room and that trip the alarm.
The staff gave us excellent service. They helped me set up my digital keyless entry - which is really fun and convenient to use. The breakfast server even accommodated our gluten free dietary needs. We simply needed to ask. Great stay.
Verified traveler
Stayed 1 night in Mar 2023
Response from Gary on Apr 26, 2023
Hello,thank you for taking time to do review and i am happy that you enjoyed your stay at hotel. hope to see you soon.
I loved that the room we stayed in was huge ! For our two kiddos . I didn’t like that there was dog hair all over floor. Which wasn’t disclosed when booking room ! I also didn’t like that the pull out couch had white dog hair all over it . and there were no tissues refilled in bathroom . The staff were so friendly and kind and helped us with everything .. staff were great . The hotel was clean . Lobby .. pool was extremely too cold ! No heating in pool ? Other than that stay was cool .