Exterior

Reviews of Hampton Inn Columbus/Delaware I-71 North

2.5 out of 5
Hampton Inn Columbus/Delaware I-71 North
7329 State Route 36 & 37, Sunbury, OH

Reviews

7.8

Good

Rating 10 - Excellent. 201 out of 517 reviews" "
Rating 8 - Good. 162 out of 517 reviews" "
Rating 6 - Okay. 75 out of 517 reviews" "
Rating 4 - Poor. 39 out of 517 reviews" "
Rating 2 - Terrible. 40 out of 517 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Victoria

Traveled with partner, Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
a bed was comfortable but we could hear the highway traffic from the room and couldn't set the fan to "on"to help drown out the noise. Overcharged me and told me I would get a $50 refund the next day when I checked out.... I have called about it with no response still. Over priced.
Stayed 1 night in Mar 2024

10/10 Excellent

Lester

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean!!
Stayed 1 night in Mar 2024

8/10 Good

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

John

Liked: Property conditions & facilities
Great service.
Stayed 1 night in Jan 2024

10/10 Excellent

John

Stayed 1 night in Jan 2024

10/10 Excellent

Erin

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff members we encountered were wonderful. We were traveling with our two dogs and I had asked for a ground level room as close to an exit door as possible...& they completely accommodated us with that request. Right outside our exit door was an area specifically for dogs with poop bags and everything 😄
Stayed 2 nights in Dec 2023

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

zack

Traveled with group
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Lauren

Traveled with partner
Liked: Staff & service
I think the hotel is fair to good. It's pretty basic , nothing noteworthy. However, I would give it a better rating if it was priced fairly. I think it was grossly overpriced for just a basic hotel.
Stayed 3 nights in Oct 2023
Response from Jessica on Oct 30, 2023
Thank you for taking time to leave us feedback. We appreciate you and hope to see you during your next travels.

10/10 Excellent

Hilton

Liked: Amenities
Updated and very clean. Would stay there again
Stayed 1 night in Oct 2023
Response from Jessica on Oct 30, 2023
Thank you for taking time to leave us feedback. We appreciate you and hope to see you during your next travels.

10/10 Excellent

Hyesia

Stayed 1 night in Sep 2023
Response from Jessica on Oct 30, 2023
Thank you for taking time to leave us feedback. We appreciate you and hope to see you during your next travels.

10/10 Excellent

Christine

Stayed 1 night in Sep 2023
Response from Jessica on Oct 30, 2023
Thank you for taking time to leave us feedback. We appreciate you and hope to see you during your next travels.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was great.
Stayed 1 night in Sep 2023
Response from Jessica on Oct 30, 2023
Thank you for taking time to leave us feedback. We appreciate you and hope to see you during your next travels.

4/10 Poor

Zach

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel was dirty and had very bad smell in our room. Pictures are false advertising.
Stayed 2 nights in Sep 2023
Response from Jessica on Oct 30, 2023
Hi Zach, we do apologize for the inconvenience you experienced. Thank you for your feedback, as that is how we improve. We hope you give us another chance during your next travels.

8/10 Good

Marvin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel! Family had a good time at the pool!
Good hotel. Family stay. Brought The grandkids over and used the pool. They loved it! The hotel staff were very friendly and knowledgeable.
Stayed 2 nights in Aug 2023

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service
Did not seem like a busy hotel, particularly with an outlet mall down the street. As a female traveling by myself, I just felt uncomfortable. Offered waffle for breakfast but no syrup.
Stayed 1 night in Aug 2023

8/10 Good

Barbara

Liked: Cleanliness
Stayed 1 night in Aug 2023

8/10 Good

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right by highway
Stayed 1 night in Aug 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, newer, easy access and pleasant folks
Stayed 1 night in Aug 2023

10/10 Excellent

Donal

Liked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Steven on Aug 14, 2023
Thank you for your review.We are constantly working to improve our guest experience.We hope you stay with us again.

8/10 Good

Jeremy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2023
Response from Jessica Shedlock on Jul 18, 2023
Thank you for taking the time to leave us a review. We appreciate you and hope to see you during your next travels..

10/10 Excellent

Angela

Stayed 2 nights in Jul 2023
Response from Jessica Shedlock on Jul 18, 2023
Thank you for taking the time to leave us a review. We appreciate you and hope to see you during your next travels..

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ease of access to dining options. Staff at Sunbury very courteous and informative.
Stayed 1 night in Jul 2023
Response from Jessica Shedlock on Jul 18, 2023
Thank you for taking the time to leave us a review. We appreciate you and hope to see you during your next travels..

8/10 Good

Cesar

Stayed 1 night in Jul 2023
Response from Steven V - Team Member on Jul 28, 2023
Thank you for your reviewWe look forward to your next stay.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 2 nights in Jul 2023
Response from Jessica Shedlock on Jul 18, 2023
Thank you for taking the time to leave us a review. We appreciate you and hope to see you during your next travels..

2/10 Terrible

Jo anne

Disliked: Staff & service
Poor customer service
Ended up could not stay due to a breakdown, we were not going to get a mobile repairman until sunday morning. 3rd shift front desk said the manager would assist at 7 am, and call me about cancelling the last minute reservation that clearly could not make. I understand cancelation policy, but when you have a fire on your camper axle, we had no choice.
Stayed 1 night in Jul 2023
Response from Jessica on Jul 18, 2023
Thank you for taking the time to leave us a review. We appreciate you and will look into your concerns asap.

8/10 Good

Donna

Stayed 1 night in Jun 2023
Response from Jessica Shedlock on Jul 18, 2023
Thank you for taking the time to leave us a review. We appreciate you and hope to see you during your next travels..

8/10 Good

Phil

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Jessica Shedlock on Jul 18, 2023
Thank you for taking the time to leave us a review. We appreciate you and hope to see you during your next travels..

8/10 Good

Kaitlin

Traveled with partner
Liked: Cleanliness, staff & service
AC fan in room was a little broken, make a clunking noise everytime it kicked on. Otherwise it was great!
Stayed 1 night in Jun 2023
Response from Jessica Shedlock on Jul 18, 2023
Thank you for taking the time to leave us a review. We appreciate you and hope to see you during your next travels..

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Front Desk Manager on Jun 12, 2023
thank you for doing review on our hotel and staff.

6/10 Okay

Narayan

Stayed 2 nights in May 2023
Response from Jessica Shedlock on Jul 18, 2023
Thank you for taking the time to leave us a review. We appreciate you and hope to see you during your next travels..

10/10 Excellent

Bobby

Stayed 2 nights in May 2023
Response from Jessica Shedlock on Jul 18, 2023
Thank you for taking the time to leave us a review. We appreciate you and hope to see you during your next travels..

2/10 Terrible

Richard

Stayed 2 nights in May 2023
Response from Front Desk Manager on Jun 12, 2023
Sorry you did not enjoy your stay at the Hampton Inn Delaware OH

2/10 Terrible

Bonnie, Petersburg

Traveled with family and small children
Disliked: Staff & service
They canceled my reservation without my knowledge saying my card was declined because they ran my card the day before we were supposed to arrive and I had not put the money on that card because we always wait until we arrive at our destination just in case the card had gotten stolen Before we made it to the hotel... Also I put that I would pay at the hotel when I got there... So we had to find another hotel 30 minutes away because it is memorial weekend and all the hotels around that hotel are booked.
Stayed 1 night in May 2023
Response from Front Desk Manager on Jun 12, 2023
Sorry that your reservation canceled. but it was not cancelled by hotel. hotel does not make any changes with expedia reservations.

6/10 Okay

Richard

Disliked: Property conditions & facilities
Travel
Hotel was dated. Breakfast was fair
Stayed 1 night in May 2023
Response from Front Desk Manager on Jun 12, 2023
Thank you For staying at Hampton Inn Delaware OH

10/10 Excellent

Noemi

Stayed 1 night in May 2023
Response from Front Desk Manager on Jun 12, 2023
thank you for staying at the Hampton Inn Delaware OH.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023
Response from Front Desk Manager on Jun 12, 2023
Thank you For staying with us.

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms and facility were clean . Great breakfast choices.
Stayed 1 night in Apr 2023
Response from Gary on Apr 26, 2023
Hello Karen,thank you for taking time to do survey on our facility.

10/10 Excellent

China Monae

Stayed 1 night in Apr 2023
Response from Front Desk Manager on Jun 12, 2023
thank you For staying with us.

8/10 Good

Kent

Stayed 1 night in Apr 2023
Response from Front Desk Manager on Jun 10, 2023
thank you for staying at our hotel.

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Very friendly staff. Unclean room.
Stayed 1 night in Apr 2023
Response from Gary on Apr 26, 2023
Hello,Sorry you found room not been clean we will discuss with our cleaning company to do better job.

10/10 Excellent

Antoine

Stayed 1 night in Mar 2023
Response from Gary on Apr 26, 2023
Hello,thank you for taking time to do the review.

8/10 Good

Kengo

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Gary on Apr 26, 2023
Hello,thank you for taking time to do the survey.

10/10 Excellent

Steven, Marietta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Gary on Apr 26, 2023
Hello Steven,thank you for taking time to do survey on the hotel.

2/10 Terrible

barbara

Business traveler
Liked: Room comfort
Disliked: Staff & service
Manager please
I reserved online check in took 15 minutes. The man didn’t know what he was doing. Smoke alarm went off during the night at 1:30 had to wake up at 5:30. We couldn’t get it to shut off so we ended up pulling it off the wall would like a refund please I’m not satisfied at all.
Stayed 1 night in Mar 2023
Response from Gary on Apr 26, 2023
Hello,sorry for the issue during your stay. one of the customer smoke in the room and that trip the alarm.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff gave us excellent service. They helped me set up my digital keyless entry - which is really fun and convenient to use. The breakfast server even accommodated our gluten free dietary needs. We simply needed to ask. Great stay.
Stayed 1 night in Mar 2023
Response from Gary on Apr 26, 2023
Hello,thank you for taking time to do review and i am happy that you enjoyed your stay at hotel. hope to see you soon.

6/10 Okay

Bailey

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Bed was hard and comforter had make up smeared on it. Didn’t smell clean. Ceiling was peeling.
Stayed 1 night in Mar 2023
Response from Gary on Apr 26, 2023
Hello,Sorry for the issue during your stay. rest insure we will look into this and fix the issues.

10/10 Excellent

Angela

Stayed 1 night in Mar 2023
Response from Gary on Apr 26, 2023
Hello,thank you for taking time to review.

8/10 Good

Ariel

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I loved that the room we stayed in was huge ! For our two kiddos . I didn’t like that there was dog hair all over floor. Which wasn’t disclosed when booking room ! I also didn’t like that the pull out couch had white dog hair all over it . and there were no tissues refilled in bathroom . The staff were so friendly and kind and helped us with everything .. staff were great . The hotel was clean . Lobby .. pool was extremely too cold ! No heating in pool ? Other than that stay was cool .
Stayed 2 nights in Feb 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Keaira was excellent
Stayed 1 night in Feb 2023
Response from Stuart W2323 on Feb 20, 2023
Thank you for the kind review.