surprise !!!! No room
Posted Oct 11, 2016
Made reservation through expedia three months ago. Over that time frame, the credit card with reservation changed (renewed). The day of reservation , we were at the Buckeye game in the stadium where is no reception. After the game we went to our hotel, the manager told us that she ran the card at 3:30, the card wasn't valid, she tried to call, no reception, so she gave our room away. She kept saying "You have to Understand". No, I don't understand. A reservation with a confirmation number is a reservation until the day is over. By rights, she shouldn't have even ran the card until we checked in with our confirmation number. Bad experience !!!!!!