Lobby

Reviews of Hawthorn Suites by Wyndham Columbus West

3 out of 5
Hawthorn Suites by Wyndham Columbus West
5505 Keim Circle, Columbus, OH

Reviews

7.4

Good

Rating 10 - Excellent. 293 out of 1001 reviews" "
Rating 8 - Good. 315 out of 1001 reviews" "
Rating 6 - Okay. 187 out of 1001 reviews" "
Rating 4 - Poor. 117 out of 1001 reviews" "
Rating 2 - Terrible. 89 out of 1001 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Marie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was spacious (we had a suite) and had kitchen facilities. The room was clean, but lacked some minor maintenance (bathroom lights not fully working, missing a toilet seat bolt--which my husband got a bolt from the front desk and repaired, and the kitchen was lacking in utensils for both cooking and eating). We were conveniently close to the freeway (though we didn't hear freeway noise), and close to shopping. We were just a short distance from downtown and the airport. Overall, it was a good stay and I would definitely see us staying here or at another Hawthorn again.
Stayed 4 nights in Apr 2024

10/10 Excellent

Genesis

Stayed 1 night in Apr 2024

6/10 Okay

Ashlee

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Elevator didn’t work and the breakfast was terrible also
Stayed 2 nights in Mar 2024
Response from Jan Blain - Operations Manager on Mar 26, 2024
Thank you for taking the time in leaving us a review and feedback on our property. We are sorry for the elevator going down. It was such an inconvenience for everyone. Nothing means more to us than providing a great guest experience, and I apologize that we let you down in this way. We'll do better for you next time

6/10 Okay

Phillip

Traveled with family and small children, Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Liked the space with the rooms but it did not look like the pictures and was dirty in a lot of places especially the couch. Very stained. Wipe everything even head boards those were dirty too.
Stayed 1 night in Mar 2024
Response from Jan Blain - Operations Manager on Mar 19, 2024
Thank you for taking the time in leaving us a review and feedback on our property. We apologize that the room did not exceed your expectations and was dirty, I will be sure to send this information to our housekeeping director. Nothing means more to us than providing a great guest experience, and I apologize that we let you down in this way. We'll do better for you next time.

10/10 Excellent

Tammy

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jan Blain - Operations Manager on Mar 26, 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area soon, don’t hesitate to call us.

2/10 Terrible

Julie

Traveled with group
Disliked: Cleanliness, property conditions & facilities
The property was very rundown and in need of a remodel. There was a hole in the door of our bathroom that had been patched poorly, the room was dirty, with stains on the sheets, marks all over the walls, hair in the shower and stains on the chair and the couch. Very disappointing.
Stayed 1 night in Mar 2024
Response from Jan Blain - Operations Manager on Mar 19, 2024
Thank you so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your visit with us fell short on experiences. I also wanted to thank you for giving us a chance to make things right. We're using your feed back to some important changes. Hope to see you soon.

4/10 Poor

Robert

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service
Bigger lady at the desk is very rude and snippy, there’s a $300 deposit fee they don’t tell you about and I brought my girlfriend here for Valentine’s Day and we saw a roach in our room
Stayed 2 nights in Feb 2024
Response from Jan Blain - Operations Manager on Feb 20, 2024
I am really sorry that you weren't satisfied with our service. It's really unusual to receive complaint from our customers with all the care and attention that we give to each and every one. I'm really disturbed and totally understand your frustration. I want you to rest assured that we will handle your case in a strict manner and provide and satisfactory solution that will exceed your expectations. Also an investigation will be carried out to determine the root cause of the problem and implement the necessary safeguards to prevent it from happening again. We have a reputation of keeping our customers happy and we want to make sure it is kept upheld. Please accept my sincere apologies.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet. Love it! Our room had a whole kitchen in it. Stovetop even!
Stayed 1 night in Feb 2024
Response from Jan Blain - Operations Manager on Feb 4, 2024
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.

10/10 Excellent

Crystal

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great except the bed was to hard for me.
Stayed 4 nights in Jan 2024
Response from Jan Blain - Operations Manager on Jan 12, 2024
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for amazing customers like you. Hawthorn Suites by Wyndham Columbus-West is looking forward to your next stay.

6/10 Okay

Elizabeth

Liked: Cleanliness, staff & service
Disliked: Room comfort
Uncomfortable Bed
The staff was excellent. The bed was very uncomfortable, and there was a cockroach in the kitchen.
Stayed 1 night in Dec 2023
Response from Jan Blain - Operations Manager on Dec 26, 2023
Thank you so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your visit with us fell short on experiences. I also wanted to thank you for giving us a chance to make things right. We're using your feed back to some important changes. Hope to see you soon.

4/10 Poor

Tanaya

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jan Blain - Operations Manager on Dec 13, 2023
Thank you so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your visit with us fell short on experiences. I also wanted to thank you for giving us a chance to make things right. We're using your feed back to some important changes. Hope to see you soon.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Nov 2023
Response from Jan Blain - Operations Manager on Nov 13, 2023
Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Thank you for staying at the Hawthorn Suites Columbus West and we hope that you will consider us for your next trip!

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Jan Blain - Operations Manager on Nov 4, 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

8/10 Good

Greg

Stayed 1 night in Oct 2023
Response from Jan Blain - Operations Manager on Nov 13, 2023
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for amazing customers like you. Hawthorn Suites by Wyndham Columbus-West is looking forward to your next stay.

4/10 Poor

Angela Sue

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
The elevator was broken when we got there and we were first assigned a room in the second floor when we asked for handicap accessible. They did move us to the first floor after getting into the room and it was missing a coffee maker. The cleaning people kept stealing our bar of soap and replacing it with a new one. We started putting it away so they wouldn't keep wasting them. They didn't vacuum until the fourth day of our stay. There were always ants in the counter with the coffee even after the breakfast was put away. The breakfast was disappointing because they did not offer eggs, bacon, sausage, or other proteins. They had hard boiled eggs that were kept cold and they were gross tasting. They didn't restock after big groups went through so we never saw the complete selection.
Stayed 5 nights in Oct 2023
Response from Jan Blain - Operations Manager on Oct 26, 2023
Thank you so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your visit with us fell short on experiences. I also wanted to thank you for giving us a chance to make things right. We're using your feed back to some important changes. Hope to see you soon.

6/10 Okay

Alan, East Liverpool

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from Jan Blain - Operations Manager on Sep 28, 2023
We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies. Our guest is priority and seeing that their needs are met is what we take pride in. I thank you for taking time to bring this to my attention. It’s important to us that are customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to serve you in the near future.

2/10 Terrible

Angeline

Traveled with family and small children, Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Please do not stay in this property. We had to switch rooms because the first room had mold covering the ac unit. The mildew smell was terrible. The second room wasn’t cleaned properly, there was crumbs on the living room floor and the cabinets were visibly soiled. We still found mold in the bathroom so we checked out after one terrible night.
Response from Jan Blain - Operations Manager on Sep 22, 2023
I am really sorry that you weren't satisfied with our service. It's really unusual to receive complaint from our customers with all the care and attention that we give to each and every one. I'm really disturbed and totally understand your frustration. I want you to rest assured that we will handle your case in a strict manner and provide and satisfactory solution that will exceed your expectations. Also an investigation will be carried out to determine the root cause of the problem and implement the necessary safeguards to prevent it from happening again. We have a reputation of keeping our customers happy and we want to make sure it is kept upheld. Please accept my sincere apologies.

2/10 Terrible

chasity s

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Found roaches in our room, when I told the front desk clerk all she said was sorry we are trying to fix that issue.
Stayed 1 night in Sep 2023
Response from Jan Blain - Operations Manager on Sep 20, 2023
I am really sorry that you weren't satisfied with our service. It's really unusual to receive complaint from our customers with all the care and attention that we give to each and every one. I'm really disturbed and totally understand your frustration. I want you to rest assured that we will handle your case in a strict manner and provide and satisfactory solution that will exceed your expectations. Also an investigation will be carried out to determine the root cause of the problem and implement the necessary safeguards to prevent it from happening again. We have a reputation of keeping our customers happy and we want to make sure it is kept upheld. Please accept my sincere apologies.

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Amenities
Everything was great! Clean rooms, excellent customer service, and a nice breakfast. I will be back!
Stayed 1 night in Sep 2023
Response from Jan Blain - Operations Manager on Sep 20, 2023
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.

2/10 Terrible

John

Stayed 1 night in Sep 2023
Response from Jan Blain - Operations Manager on Oct 15, 2023
We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. It is not our intention to do this and it brings to our management attention seriously as we did some actions to the concerned staff and also taken steps to avoid such issues in future.

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very nice.
Stayed 1 night in Aug 2023
Response from Jan Blain - Operations Manager on Sep 2, 2023
Dear Happy Guest. Thank you for giving us a perfect rating and for choosing Hawthorn Suites by Wyndham Columbus-West. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

4/10 Poor

Gavin

Stayed 1 night in Aug 2023
Response from Jan Blain - Operations Manager on Sep 20, 2023
Thank you so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your visit with us fell short on experiences. I also wanted to thank you for giving us a chance to make things right. We're using your feed back to some important changes. Hope to see you soon.

6/10 Okay

Myleen

Stayed 1 night in Aug 2023
Response from Jan Blain - Operations Manager on Sep 12, 2023
We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. It is not our intention to do this and it brings to our management attention seriously as we did some actions to the concerned staff and also taken steps to avoid such issues in future.

10/10 Excellent

Markiesa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Jan Blain - Operations Manager on Aug 8, 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

2/10 Terrible

Hama

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It used to be a clean beautiful hotel but now the management is letting this place dirty, my room carpet wasn't vacuum, crumbs all over the place
Stayed 1 night in Aug 2023
Response from Jan Blain - Operations Manager on Aug 8, 2023
Thank you for taking the time to share your recent experience at our hotel. We are so glad you found our hotel a good place to stay. Unfortunately, it seems that we did not meet all your expectations. Your feedback is very valuable to us as we work to be better each and every day. We are pleased that you enjoyed so much of our establishment, and we would be honored to have you return to our hotel in the future.

10/10 Excellent

Spencer

Stayed 4 nights in Jul 2023
Response from Shaina S. on Aug 23, 2023
Thank you so much for your 5-star review! We will share this with the Hawthorn Suites by Wyndham Columbus-West team to let them know to keep up the amazing work. We really appreciate you being our valued customer and sharing your rating with us and the community. We’re here for you anytime.

8/10 Good

Dayle

Stayed 1 night in Jul 2023
Response from Jan Blain - Operations Manager on Aug 21, 2023
I appreciate your positive feedback about our hotel. Thank you for choosing Hawthorn Suites by Wyndham Columbus – West. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area soon, don’t hesitate to call us.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Have family nearby, stayed 2 nights. Great service, clean! We were traveling with our dog, and had a great experience!!
Stayed 2 nights in Jul 2023
Response from Jan Blain - Operations Manager on Jul 11, 2023
I appreciate your positive feedback about our hotel. Thank you for choosing Hawthorn Suites by Wyndham Columbus – West. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area soon, don’t hesitate to call us.

10/10 Excellent

Jerry, Roaming Shores

Stayed 1 night in Jun 2023
Response from Jan Blain - Operations Manager on Jul 11, 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 Excellent

Heather

Stayed 1 night in May 2023
Response from Jan Blain - Operations Manager on Jul 3, 2023
Thank you for giving us a perfect rating and for choosing Hawthorn Suites by Wyndham Columbus-West. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

2/10 Terrible

Jennifer

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLE DIRTY
The room according to the front desk was cleaned before we checked in. When We checked in it was not clean. Dishes were dirty, food on the wall and stuff spilled on the carpet. When house keeping came in all they did was take EVERY single towel in my room even the folded/clean ones and NOT replace it with new towels. They also took the trash bags OUT of the trash can and didn't replace the bag. They did not wipe anything down nor did they make the bed. This was done 2 out of the 3 times housekeeping was in my room. The door latch that you switch over the inside to stop the door from opening was broken and locked me out of the room 2 times with NO one inside. I had a bottle of about $180 worth of prescription pills that disappeared while I was staying there. I had another week booked at this hotel and I cancelled it and went to a different hotel in the area because of the above. Think twice before going here!!
Stayed 5 nights in May 2023
Response from Jan Blain Operations Manager on May 23, 2023
I am really sorry that you weren't satisfied with our service. It's really unusual to receive complaint from our customers with all the care and attention that we give to each and every one. I'm really disturbed and totally understand your frustration. I want you to rest assured that we will handle your case in a strict manner and provide and satisfactory solution that will exceed your expectations. Also an investigation will be carried out to determine the root cause of the problem and implement the necessary safeguards to prevent it from happening again. We have a reputation of keeping our customers happy and we want to make sure it is kept upheld. Please accept my sincere apologies.

4/10 Poor

Jean

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Jan Blain Operations Manager on May 23, 2023
Dear Valued Guest, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.We would love to make things right if you give us another chance.

2/10 Terrible

Troy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked leaving the property. This is an apartment complex for chain smokers not a hotel.
Stayed 2 nights in Apr 2023
Response from Jan Blain Operations Manager on May 9, 2023
Thank you so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your visit with us fell short on experiences. I also wanted to thank you for giving us a chance to make things right. We're using your feed back to some important changes. Hope to see you soon.

8/10 Good

Harry

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2023
Response from Jan Blain - Operations Manager on May 1, 2023
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area soon, don’t hesitate to call us.

4/10 Poor

Donita

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing Stay
When checking in late the first night the gentleman at the desk was very rude and hateful. He commented that my credit card was invalid when after taking to the CC company my card was never ran or processed. The room was dirty, the shower had water stains and cracks in the ceiling, someone above us was so loud it was impossible to sleep for two days. I ran into the gentleman that was at the desk again and told him he never ran my card. He said he didn't care and if I didn't like it to take a card from the counter and complain! This was actually the third and last time we will stay at this location.
Stayed 2 nights in Mar 2023
Response from Jan Blain Operations Manager on Apr 5, 2023
We want to sincerely apologize for your negative experience that you had to experience. We pride ourselves in maintaining the highest quality standards for our customers and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we will completely make it up to you. We hope to resolve this to your benefit and If you give us the chance, we will definitely win you back.

4/10 Poor

Michael

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The whole place was very dirty
Stayed 1 night in Mar 2023
Response from Jan Blain - Operations Manager on Mar 7, 2023
I appreciate that we cannot get it right all of the time but would hope that when we make a mistake, we really try to rectify it during the guests stay, to ensure that they leave us feeling happy and relaxed. Please do contact us so that we can make you feel better regarding you stay with us.

10/10 Excellent

Krista

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient near the highway, and the heated pool was great for a trip in December!
Stayed 1 night in Dec 2022
Response from Shaina S. on Dec 7, 2022
Thank you so much for your 5-star review! We will share this with the Hawthorn Suites by Wyndham Columbus-West team to let them know to keep up the amazing work. We really appreciate you being our valued customer and sharing your rating with us and the community. We’re here for you anytime.

8/10 Good

Hiroaki

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and friendly staff. Spacious room. Clean room Two machines (our of three) were broken. Breakfast did not have much variety.
Stayed 1 night in Oct 2022
Response from Jan Blain - Operations Manager on Oct 20, 2022
Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon.

10/10 Excellent

Sarah

Stayed 1 night in Sep 2022

6/10 Okay

Teresa

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Very dusty
Room and bathroom were very dusty. Looked lije it was not dusted for a few weeks.
Stayed 1 night in Sep 2022
Response from Jan Blain - Operations Manager on Sep 29, 2022
Thank you for taking the time in leaving us a review and feedback on our property. We apologize that the room did not exceed your expectations and was dirty, I will be sure to send this information to our housekeeping director. Nothing means more to us than providing a great guest experience, and I apologize that we let you down in this way. We'll do better for you next time.

10/10 Excellent

Angela Wright

Traveled with partner
Liked: Cleanliness, staff & service, amenities
When we walked in the lady was super friendly but warned us the elevator was out of order. Offered us a refund if needed. I told her that i really like the hotel and have stayed there before and will again. So we climbed to the 3rd floor. It was just an overnight so it was ok, but im having knee surgery next month so it was not convenient.
Stayed 1 night in Sep 2022
Response from Jan Blain - Operations Manager on Sep 29, 2022
We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies. Our guest is priority and seeing that their needs are met is what we take pride in. I thank you for taking time to bring this to my attention. I appreciate that we cannot get it right all of the time but would hope that when we make a mistake, we really try to rectify it during the guests stay, to ensure that they leave us feeling happy and relaxed

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Jan Blain - Operations Manager on Sep 17, 2022
Thank you for giving us a perfect rating and for choosing Hawthorn Suites by Wyndham Columbus-West. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

6/10 Okay

Verified traveler

Liked: Room comfort
So-so quality.
Good beds, but toilet would not flush properly. Quality of carpet and furnishings was definitely in need of updating or repair.
Stayed 1 night in Sep 2022
Response from Jan Blain - Operations Manager on Sep 17, 2022
Thank you for your stay with us and for sharing your experience with other travelers. We were pleased to read you liked the size of the room but were sorry to hear there were some issues with room. Please rest assured we have addressed this with the team to ensure we improve on this.

10/10 Excellent

Aaron

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort at its best
Very comfortable
Stayed 2 nights in Aug 2022
Response from Jan Blain Operations Manager on Aug 19, 2022
Thank you so much for your 5-star review! We will share this with the Hawthorn Suites by Wyndham Columbus-West team to let them know to keep up the amazing work. We really appreciate you being our valued customer and sharing your rating with us and the community. We’re here for you anytime.

4/10 Poor

Nicole

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Dissatisfied with my stay
Room was very large and spacious has a kitchen and set up like a studio apartment. Smelled of horrible smoke , which I smelled all night. Shower ceiling had mold , Floors were dirty. Room felt like it wasn’t really cleaned before it was sold to me . Would never stay again
Stayed 1 night in Aug 2022
Response from Jan Blain - Operations Manager on Aug 14, 2022
Thank you for your stay with us and for sharing your experience with other travelers. We were pleased to read you liked the size of the room but were sorry to hear there were some issues with room. Please rest assured we have addressed this with the team to ensure we improve on this.

10/10 Excellent

Leslie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Satisfied
Stayed 2 nights in Aug 2022
Response from Jan Blain Operations Manager on Aug 9, 2022
Thank you for giving us a perfect rating and for choosing Hawthorn Suites by Wyndham Columbus-West. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

4/10 Poor

Angela

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wouldnt recommend
I wouldnt recommended anyone staying here.. super dirty.. smoke smell forsure.. toilet and head board dirty. Floors nasty, breakfast was nothing to ride home about. The only good part of the whole stay was the pool.. and the nice lady at the front. Def find another place to stay if your in the area.
Stayed 1 night in Aug 2022
Response from Jan Blain Operations Manager on Aug 7, 2022
We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies. Our guest is priority and seeing that their needs are met is what we take pride in. I thank you for taking time to bring this to my attention. I appreciate that we cannot get it right all of the time but would hope that when we make a mistake, we really try to rectify it during the guests stay, to ensure that they leave us feeling happy and relaxed

6/10 Okay

Matt

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2022

4/10 Poor

Asia

Traveled with family and small children, Business traveler
Liked: Staff & service
Disliked: Amenities
The hotel staff was great, very polite and friendly. They made my complaints not so bad. However the towels were yucky the air conditioner didn’t work the curtains didn’t close and were falling from the rack, lastly my daughter woke up to a spider in her hair in bed.
Stayed 3 nights in Jul 2022
Response from Shaina S. on Jul 20, 2022
Thank you so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I am very pleased to hear that our staff made your stay pleasant but were sorry to hear there were some issues with room. Please rest assured we have addressed this with the team to ensure we improve on this. We hope you us a chance to make things right. Hope to see you soon.

10/10 Excellent

April

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our stay!!
The hotel was amazing. Very friendly staff checked us in. We were shock on how nice the room was with the living room area, kitchen, and 2 queen beds. After a long softball tournament, it was nice and comfy to come to at the end of each day. The pool was a bit cold but nice, big, and clean!!
Stayed 3 nights in Jul 2022
Response from Shaina S. on Jul 20, 2022
Thank you so much for your 5-star review! We will share this with the Hawthorn Suites by Wyndham Columbus-West team to let them know to keep up the amazing work. We really appreciate you being our valued customer and sharing your rating with us and the community. We’re here for you anytime.