Posted Jan 30, 2017
We new the hotel had been under construction, but we thought it was finished. Although our room was renovated and very nice, the rest of the hotel was still under renovation. As we have stayed at this hotel twice before and were very happy with the restaurant and lounge areas, and the hotel is close to the shops, we chose it for my birthday get away. We envisaged returning after shopping on a very cold day, and sitting by the fireplace in the lounge to enjoy a cocktail. However, the public areas were still under construction and there was only a temporary bar and dining area. We decided to go to the bar for a drink although it did not look like a comfortable area. We sat at the bar and waited to be served, but we were ignored by the two people behind the bar. We took our coats off and made ourselves comfortable, but no one attempted to serve us, so we left. The next morning, my husband went down to the same area to get coffee and a pastry for me. The same thing happened, and no one was willing to assist him until he gave up and left, when they pursued him, but he was so disgusted with being ignored, that he left and we checked out of the hotel to get breakfast somewhere else.