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Reviews of Hilton Columbus at Easton

4 out of 5
Hilton Columbus at Easton
3900 Chagrin Dr, Columbus, OH

Reviews

8.2

Very Good

Rating 10 - Excellent. 556 out of 1006 reviews" "
Rating 8 - Good. 187 out of 1006 reviews" "
Rating 6 - Okay. 129 out of 1006 reviews" "
Rating 4 - Poor. 70 out of 1006 reviews" "
Rating 2 - Terrible. 64 out of 1006 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Madeline

Liked: Cleanliness
Stayed 2 nights in Apr 2024

4/10 Poor

Alexander

Stayed 4 nights in Apr 2024

4/10 Poor

Bradley

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Apr 2024

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property. Well maintained with a friendly staff. Also, a fantastic location, right in Easton Shopping Center.
Stayed 1 night in Apr 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

AMITRAJ

Business traveler
Liked: Cleanliness, staff & service, amenities
Nice location. Thought the room was not as nice, carpet and furniture seem older.
Stayed 2 nights in Apr 2024

8/10 Good

Perri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great property however my mini fridge was broken and wasn’t fixed. The property offered to put my food in their refrigerator but then threw it away by the time I went to pick it up later that day. Gave me a $20 voucher to their grab and go food spot where a salad was $12 alone. Tried to charge me parking even though I was there for a conference and was told parking was free. No handicap spots were left did valet my car for free but when I asked if I could drive to eat (since they threw my food away) and receive free valet again only if their were no handicap spots available they said it would be part of my compensation for my food. I appreciated the gesture however handicap parking isn’t a privilege it’s a right so I was disappointed in that statement. Ended up walking to a restaurant across the street so save my parking spot but was incredibly exhausted. Room was overall nice however beat up looking with stains on the carpet and a broken fridge. Would stay again if there was another conference held there but expected better for the area. Staff was very helpful.
Stayed 2 nights in Apr 2024

2/10 Terrible

Zaina

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
1. The pool had way too much chlorine in it the kids couldn't even swim in it and that was one reason we booked this hotel 2. Breakfast was not included in the price which was way higher than what was being advertised online the day of our stay and when showed to the manager nothing was done($142 a night, we paid $203 a night 3. When asked to have the room cleaned since we were staying another night they left 1 towel and no toilet paper so had to wait over an hour to have them brought to our room cause the front desk just couldn't hand the to us for some reason 4. Snacks were priced way too high and unaffordable
Stayed 2 nights in Apr 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Great property with plenty to do nearby
Stayed 1 night in Mar 2024

4/10 Poor

daryl

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
They overbooked. Our room wasn’t ready at 9 pm. They gave us a different room than what we booked. One king bed for a family of 4. Then the bathroom smelled like urine. They were supposed to bring extra linens and clean the floor in the bathroom. Neither happened while we were gone to dinner for over an hour. I called to the desk for extra linens and was told they didn’t know if they had any more. We waited for about 40 minutes and then the manager Blake called at 11:20 pm and said he found us a room like the one we reserved. Blake did seem to really care and went out of his way to help us. However something I was told that didn’t know, booking with Expedia doesn’t give you a guarantee that they will reserve the room you booked. I have always booked hotels with Expedia but may directly book with hotels in the future. I was relieved Blake helped us in the end but it was not a great experience. We were all tired and waiting to get to our room until 11:30 at night was not a good experience.
Stayed 1 night in Mar 2024

10/10 Excellent

John

Liked: Cleanliness
Stayed 2 nights in Mar 2024

10/10 Excellent

Mike

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel if you are visiting Easton!
Stayed 2 nights in Mar 2024

2/10 Terrible

Chad

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024

4/10 Poor

Claudia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very disappointed that one of our rooms was not available when we checked in at 4pm. They took our cell number and said they would call when ready but no call and we returned 3 hours later around 7pm we had to spend a lot of time waiting at checkin. There were some big group conferences and this was given as the reason for the delay as housekeeping could not keep up. The room we had waited on had no shower gel. We also noticed that the hallways in the hotel were dirty and looked like they needed vacuuming . There were no do not disturb signs in either of our rooms. Maybe the availability of do not disturb signs would help with the housekeeping issues as we were happy not to get our room cleaned the second day we were there but had no way of indicating this as no sign to put on the door. The hotel in general needed some cleaning and upkeep. One of the check in staff was not helpful and blamed our delay in getting our room on the fact the booking was through Expedia. The Manager GiGi was more helpful.
Stayed 2 nights in Mar 2024

8/10 Good

Trenton

Liked: Cleanliness
Cool
Stayed 1 night in Mar 2024

10/10 Excellent

Allen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Mar 2024

2/10 Terrible

Ruben

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2024

8/10 Good

TIARA

Stayed 2 nights in Mar 2024

2/10 Terrible

Chelsea

Traveled with family
Disliked: Staff & service
Parking and check in process was smooth and quick. However, the room was musty, carpet was severely stained, bedding was torn, shower door had visible mold, trash from previous customers was left in random areas on the floor. Furniture was also damaged. No towels at pool, asked multiple times and was completely disregarded by hotel staff. After waiting for over an hour and checking back with him a few more times, we ended up having to go from the pool back to our room on the 4 th floor dripping wet. I’ve stayed at hotels for half this cost and had better service and cleaner rooms.
Stayed 1 night in Mar 2024

10/10 Excellent

SPL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shopping amd food
Stayed 1 night in Mar 2024

8/10 Good

Tamra

Traveled with family
Liked: Cleanliness, staff & service, amenities
Nice property. Central location to everything.
Stayed 1 night in Mar 2024

10/10 Excellent

Anne, Lake Geneva

Liked: Amenities
Great location!! Beautiful hotel!!
Stayed 2 nights in Mar 2024

10/10 Excellent

Jill

Stayed 1 night in Mar 2024

10/10 Excellent

Kenneth, Canton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024

8/10 Good

Wendy

Traveled with partner
Liked: Staff & service, property conditions & facilities
I’ve always stayed at this Hilton..,. Nice central location… great breakfast and servers!
Stayed 1 night in Mar 2024

10/10 Excellent

Philip

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and friendly staff. No nonsense and practically on the shopping mall which offers many dinner options.
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The proximity is excellent to all things at Easton
Stayed 1 night in Feb 2024

2/10 Terrible

Patrick

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This has to be one of Hilton’s finest properties. All expectations were exceeded!
Stayed 1 night in Feb 2024

10/10 Excellent

Kennedy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2024

6/10 Okay

Lauren

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Amenities
The location is very convenient but the pool area was packed and smelled strongly of weed. Rooms are small and toilet seat was broken. Refrigerator did not work.
Stayed 1 night in Feb 2024

10/10 Excellent

Larry

Stayed 1 night in Feb 2024

10/10 Excellent

Bruce

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A class place in a Great area
Stayed 1 night in Feb 2024

10/10 Excellent

Vince

Stayed 1 night in Jan 2024

6/10 Okay

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't feel the room was, as advertised. I did not have a walking shower and when I asked about it I was told they didn't have any available. I booked my room 3 weeks ago. There was only one set of towels and I never did get the Wi-Fi to work. For the money you pay for that place there shouldn't be any issues
Stayed 1 night in Jan 2024

10/10 Excellent

Bryce

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is what you expect from a Hilton. Very nice, nice hotel bar, nice dining options and very clean. Enjoyed my stay here - the area is nice as well. Good shopping and dining options. Very walkable unless its 5 degrees like when I was there!

10/10 Excellent

nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Will stay agsin
Stayed 1 night in Dec 2023

10/10 Excellent

Melissa

Stayed 1 night in Jan 2024

6/10 Okay

Nick

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Jan 2024

8/10 Good

Silvia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was beautiful. Staff was friendly. The carpet in our room was not vacuumed though.
Stayed 1 night in Jan 2024

10/10 Excellent

Christopher

Stayed 1 night in Jan 2024

10/10 Excellent

Jesus Ricardo

Stayed 1 night in Jan 2024

4/10 Poor

Cory

Stayed 1 night in Jan 2024

8/10 Good

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing is good except one of the bath towel was not soft like the others. They should feel the towels before placing it to each rooms. I was expecting more because this is a prestigious hotel and not cheap. All the rest excellent also honest. I left my camera and they called me. Thanks
Stayed 1 night in Dec 2023

6/10 Okay

Ryan

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Hotel is beautiful, staff very friendly. It's just unfortunate that the lack of staffing is very evident. Our room was very dusty, there were pieces of trash left in our room from the previous occupants. The hot tub was cold in the evening, but was at least hot again by the next morning. Wanted to order room service but unfortunately was told that option is unavailable currently due to the lack of staffing. I've stayed there before and not had any issues, but this time it just didn't feel as clean or with the amenities you'd expect from Hilton.
Stayed 1 night in Jan 2024

4/10 Poor

Kelly

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 stars
The hotel allows dogs and the room while 175$ a night smelled like dog. And the room had no way to open a window and get fresh air. So it was a sealed in scent. (Gross) Also the room did not have a microwave. Forcing you to overspend on their restaurant food to get a hot meal.
Stayed 7 nights in Dec 2023

6/10 Okay

Tyler

Traveled with partner
Disliked: Cleanliness
Previous guest hair was all over the bathroom floor.
Stayed 1 night in Dec 2023

6/10 Okay

Scott

Stayed 1 night in Dec 2023

10/10 Excellent

Halima

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, clean and spacious. Lots things to do around.
Stayed 2 nights in Dec 2023