Terrace/patio
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Reviews of Hilton Columbus/Polaris

3.5 out of 5
Hilton Columbus/Polaris
8700 Lyra Dr, Columbus, OH

Reviews

8.8

Excellent

Rating 10 - Excellent. 620 out of 1000 reviews" "
Rating 8 - Good. 219 out of 1000 reviews" "
Rating 6 - Okay. 86 out of 1000 reviews" "
Rating 4 - Poor. 39 out of 1000 reviews" "
Rating 2 - Terrible. 36 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. We will be back.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 3, 2024
Thank you for this great review! I will share your feedback with the rest of the team, and I hope you come visit us again soon!

10/10 Excellent

Spencer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was amazing
Stayed 2 nights in Mar 2024
Response from Chris on Apr 1, 2024
Good morning, Thank you for taking the time to complete our survey and for sharing your experience. We are happy to see that you enjoyed your stay with us. We look forward to seeing you again in the future.

10/10 Excellent

Sandy

Traveled with group
Liked: Property conditions & facilities
Tons to do in the area it’s my first time at this hotel and everything was beautiful room perfect Staff very friendly and helpful hotel it’s self was very nice
Stayed 1 night in Mar 2024
Response from Chris on Mar 31, 2024
Good morning, Thank you for completing our survey and for sharing your experience. We are happy to see that you enjoyed your stay with us. We look forward to seeing you again.

8/10 Good

Angela

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean and comfortable hotel. The staff were extremely friendly and attentive. The only issue I had was the pool opens at 5am but the hot tub is not turned on at that time and it takes hours to warm up after.
Stayed 1 night in Mar 2024
Response from Chris on Mar 29, 2024
Thank you for completing our survey. We do appreciate your feedback. We are glad to see that you enjoyed your stay. I will make sure to pass along your concerns to our maintenance department so we can improve upon the situation with the hot tub for future guests.

10/10 Excellent

Ishrat

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean. Only thing missing was the business centre and swimming area needs to be address.
Stayed 1 night in Mar 2024
Response from Chris on Mar 27, 2024
Thank you for completing our survey and for sharing your experience. We are happy to see that you enjoyed your stay with us. I will share your comments with our team so we can improve our amenities for the next guest.

2/10 Terrible

Constantinou

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I like the hotel and the restaurant,the serves was excellent but the front desk lady was ver rude hungry I’m not sure what her problem I don’t understand is very unprofessional.
Stayed 1 night in Mar 2024
Response from Chris on Mar 27, 2024
Thank you for completing our survey and for sharing your feedback. We do apologize for the inconvenience. I will share your feedback with our team so that we can improve our level of service for future guests.

2/10 Terrible

Lance

Disliked: Cleanliness, amenities
I did not receive my room. They did not receive the reservation. I request a reimbursement.
Stayed 1 night in Mar 2024
Response from Chris on Mar 22, 2024
Dear LanceThank you for your feedback. I do apologize for the inconvenience regarding your reservation. I do see that a refund was processed on your behalf. We hope that you will choose the Hilton Polaris again in the future

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Chris on Mar 18, 2024
Good evening, Thank you for completing our survey and sharing your experience. I am happy to see that you enjoyed your stay. We look forward to seeing you again.

10/10 Excellent

Beth

Liked: Amenities
Great area with lots to do.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 17, 2024
Thank you for this great review! I will share your feedback with the rest of the team, and I hope you come visit us again soon!

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 11, 2024
Thank you for this great review! I will share your feedback with the rest of the team, and I hope you come visit us again soon!

10/10 Excellent

Brandi

Stayed 1 night in Mar 2024
Response from Chris on Mar 31, 2024
Good morning, Thank you for completing the survey and sharing your experience. We are happy to see that you enjoyed your stay. We look forward to seeing you again.

10/10 Excellent

Jamie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to lots of shopping and dining. Quiet and comfortable. We definitely wld recommend and return.
Stayed 1 night in Mar 2024
Response from Chris on Mar 3, 2024
Thank you for sharing your experience during your stay. We are happy to see that you enjoyed your stay. We look forward to seeing you again.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel management on Feb 23, 2024
Thank you for this great review! I will share your feedback with the rest of the team, and I hope you come visit us again soon!

10/10 Excellent

david

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place. Staff is also nice and efficent
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 18, 2024
Thank you for this great review! I will share your feedback with the rest of the team, and I hope you come visit us again soon!

8/10 Good

Charlise

Stayed 1 night in Jan 2024
Response from Chris on Mar 22, 2024
Dear Charlise, Thank you for your feedback. We are happy to see that you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Shantelle

Stayed 1 night in Nov 2023
Response from Chris on Mar 22, 2024
Dear Shantelle, Thank you for your feedback. We are happy to see that you enjoyed your stay with us. We look forward to seeing you again.

8/10 Good

Kostas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Chris on Jan 23, 2024
Thank you for taking the time to complete our survey. I am happy to see that you enjoyed your time with us. We look forward to your next visit.

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 10, 2024
Thank you for this great review! I will share your feedback with the rest of the team, and I hope you come visit us again soon!

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it.
Stayed 1 night in Dec 2023
Response from Chris on Jan 8, 2024
Kristina, Thank you for your wonderful rating. We are glad to see that you enjoyed yourself during your stay. We look forward to your next visit

10/10 Excellent

Roxann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great walk in shower!
Stayed 1 night in Dec 2023
Response from Chris on Dec 28, 2023
Roxann, Thank you for your wonderful review of our property. We are so glad you enjoyed your stay. We look forward to seeing you again.

10/10 Excellent

Rene

Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 7, 2024
Thank you for this great review! I will share your feedback with the rest of the team, and I hope you come visit us again soon!

8/10 Good

Saira

Traveled with family
Stayed 2 nights in Dec 2023
Response from Hotel Management on Dec 17, 2023
Thank you for this great review! I will share your feedback with the rest of the team, and I hope you come visit us again soon!

10/10 Excellent

John, mt vernon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just what you would expect from a Hilton property! Clean, safe and convenient!
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 5, 2023
Thank you for this great review! I will share your feedback with the rest of the team, and I hope you come visit us again soon!

10/10 Excellent

Travis

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 5, 2023
Thank you for this great review! I will share your feedback with the rest of the team, and I hope you come visit us again soon!

8/10 Good

Gunjan

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
It was a good hotel. Lots of shopping and dining nearby.
Stayed 2 nights in Nov 2023
Response from Chris. FD Supervisor on Nov 20, 2023
Thank you for taking the time to complete our survey. I am pleased to see that you enjoyed yourself during your stay. We look forward to your next stay.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Chris. FD Supervisor on Nov 20, 2023
Thank you for completing our survey. I am pleased to see that you enjoyed yourself during your stay. We look forward to your next visit.

10/10 Excellent

ronald

Stayed 1 night in Nov 2023
Response from Hotel Management on Dec 17, 2023
Thank you for this great review! I will share your feedback with the rest of the team, and I hope you come visit us again soon!

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Check-in clerk seems disinterested (at best) to help us, but the check-out clerk was very helpful and friendly. The facilities were very nice and everything was clean.
Stayed 1 night in Nov 2023
Response from Chris on Nov 10, 2023
Mr. Howard, Good morning and thank you for sharing your experience. Thank you for bringing it to our attention. We look forward to your next visit with the Hilton Polaris.

8/10 Good

Denise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Management on Nov 6, 2023
Thank you for your review and we appreciate your feedback.

10/10 Excellent

Lisa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will stay there again!
This hotel was more than just comfortable and clean. The rooms were BIG and CLEAN and the bathrooms were the same! The gym was awesome with a lot of machines. The restaurant/bar had great food and great drinks and a wonderful breakfast in the morning. I like that the restaurant/bar stayed open late. The staff was beyond friendly and helpful. I will be staying at this hotel every time I am in Columbus!
Stayed 1 night in Oct 2023
Response from Chris on Nov 3, 2023
Lisa, Thank you so much for the glowing review. We are thrilled to be your choice of hotel whenever you are in Columbus. We look forward to your next visit.

10/10 Excellent

Rebecca

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lumpy
Room was great except mattress. It was lumpy, you did not melt into the mattress.
Stayed 1 night in Oct 2023
Response from Chris on Oct 31, 2023
Thank you for the great rating. I do apologize for the condition of the mattress. I will pass along your comments to the staff so that we can improve upon that aspect of your stay.

2/10 Terrible

Rachael

Disliked: Staff & service
Response from Cristian Padilla on Oct 30, 2023
Thank you for your review. We hope you give our property a second chance in the future.

6/10 Okay

Eribn

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
It was not what I expected for the price. I had to contact the desk several times due to an alarm constantly going off near my room, noise because of work being done near my room and other noise issues due to guests. It was overall very disappointing.
Stayed 2 nights in Oct 2023
Response from Chris on Oct 31, 2023
Thank you for your comments and concern. I do apologize that the work on the hotel interfered with your stay. We realize that comfort is a valued part of your stay and look forward to improving that the next time you are our guest.

10/10 Excellent

Lucinda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Cristian Padilla on Oct 26, 2023
Thank you for this great review! I will share your feedback with the rest of the team, and I hope you come visit us again soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Chris on Oct 23, 2023
We are happy to see that you enjoyed yourself while you were our guest. We lookforward to your next visit.

10/10 Excellent

Cory

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Oct 2023
Response from Chris on Oct 22, 2023
Thank you for your response. We are happy to see that you enjoyed yourself. We look forward to your return visit.

10/10 Excellent

Colleen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service!
I stayed here for a work convention, it could not have been a nicer experience. I did lock myself out of my room within the first 15 minutes of checking in, but the staff was super sweet (and funny!) about it. 10/10, would stay again. The food is also spectacular.
Stayed 2 nights in Oct 2023
Response from Cristian Padilla on Oct 19, 2023
Thank you for this great review! I will share your feedback with the rest of the team, and I hope you come visit us again soon!

10/10 Excellent

Harry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 1 night in Sep 2023
Response from Hotel Management on Oct 3, 2023
Thank you for this great review! I will share your feedback with the rest of the team, and I hope you come visit us again soon!

8/10 Good

Katherine

Stayed 1 night in Sep 2023
Response from Hotel Management on Oct 3, 2023
Thank you for this great review! I will share your feedback with the rest of the team, and I hope you come visit us again soon!

10/10 Excellent

Rene

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 26, 2023
Thank you for this great review! I will share your feedback with the rest of the team, and I hope you come visit us again soon!

8/10 Good

Candace, Columbus

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The rooms are pretty basic for the price. They do have an Executive Lounge that offers snacks throughout the day, but I’ve seen better Executive Lounges in Hilton properties. The staff was hit or miss. The Bellman that greeted me at the door was excellent. He helped me with my luggage and explained the layout of the room and the different utilities and amenities. He was extremely polite and very personable.
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 16, 2023
Thank you for this great review! I will share your feedback with the rest of the team, and I hope you come visit us again soon!

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay very much and the lounge is phenomenal!
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 16, 2023
Thank you for this great review! I will share your feedback with the rest of the team, and I hope you come visit us again soon!

8/10 Good

Amber

Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 16, 2023
Thank you for this great review! I will share your feedback with the rest of the team, and I hope you come visit us again soon!

10/10 Excellent

lisa, Canton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 11, 2023
Thank you for this great review! I will share your feedback with the rest of the team, and I hope you come visit us again soon!

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 11, 2023
Thank you for this great review! I will share your feedback with the rest of the team, and I hope you come visit us again soon!

10/10 Excellent

Kevin

Liked: Staff & service, property conditions & facilities, room comfort
Columbus overnight
Halls were hot but the room was cool. Restaurant was pricey but close to mall and restaurants. Service was great.
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 6, 2023
Thank you for this great review! I will share your feedback with the rest of the team, and I hope you come visit us again soon!

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 3, 2023
Thank you for this great review! I will share your feedback with the rest of the team, and I hope you come visit us again soon!

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Easy check-in. Mike helped us with our bags. He was very professional and attentive and efficient.
Stayed 3 nights in Aug 2023
Response from Hotel Management on Aug 29, 2023
Thank you for this great review! I will share your feedback with the rest of the team, and I hope you come visit us again soon!

10/10 Excellent

David

Stayed 1 night in Aug 2023
Response from Hotel Management on Aug 29, 2023
Thank you for this great review! I will share your feedback with the rest of the team, and I hope you come visit us again soon!

10/10 Excellent

Jodie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was so kind and helpful. Will definitely keep this place as a go to.
Stayed 4 nights in Aug 2023
Response from Hotel Management on Aug 22, 2023
Thank you for this great review! I will share your feedback with the rest of the team, and I hope you come visit us again soon!