Terrace/patio
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Reviews of Hilton Garden Inn Columbus

3 out of 5
Hilton Garden Inn Columbus
1500 Bradley Lake Boulevard, Columbus, GA

Reviews

8.4

Very Good

Rating 10 - Excellent. 220 out of 435 reviews" "
Rating 8 - Good. 114 out of 435 reviews" "
Rating 6 - Okay. 54 out of 435 reviews" "
Rating 4 - Poor. 23 out of 435 reviews" "
Rating 2 - Terrible. 24 out of 435 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Timothy

Traveled with family
Disliked: Staff & service
This property cancelled our reservation on the morning of our trip and did not contact expedia to notify us in a timely manner. This property informed us twice to contact the third party expedia for the reason why our reservation was cancelled and expedia was unaware this had happened. In truth, through no fault of expedia or the property frozen pipe had damaged the rooms we were to be placed in. The bad thing was employees did not let expedia know nor us in a timely manner. Expedia was excellent in assisting us.
Stayed 1 night in Jan 2023

8/10 Good

Jayne E.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to leave too early on Thursday to have the hot breakfast. We were excited for it Friday. Got down to the dining room and found out there was no breakfast on Friday! Still not sure why there wasn’t. the front desk help was extremely friendly all the way through our trip!

8/10 Good

Beth

Liked: Staff & service, property conditions & facilities
Check in staff was great!
Stayed 1 night in Dec 2022

2/10 Terrible

Kkm

Stayed 1 night in Oct 2022

8/10 Good

Bailey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating and the hotel was clean
Stayed 5 nights in Sep 2022
Response from AL on Sep 25, 2022
Thank you so much! We hope to see you again soon.

4/10 Poor

Traci

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Very wet room
Stayed 1 night in Aug 2022
Response from AL on Aug 29, 2022
If you would like to provide additional information, please reach out. We are sorry you were not happy with your stay.

10/10 Excellent

Breyunnah

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place for a turnaround trip.
Stayed 1 night in Aug 2022
Response from AL on Aug 15, 2022
Thank you! We hope you "turnaround" with us again soon.

6/10 Okay

Lydia

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Nice staff, not clean
The hotel was in a nice location- we had two rooms booked. Both bathrooms were not cleaned properly, the hotel overall had a musty smell to it. Also the carpet in room looked dirty. The staff was very friendly and nice though.
Stayed 1 night in Aug 2022
Response from AL on Aug 15, 2022
We apologize you were not happy with your stay. Thank you for letting us know of the issues you encountered.

6/10 Okay

Celeake

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not enough towels. Front desk help was not the best.
Stayed 1 night in Aug 2022
Response from AL on Aug 7, 2022
Thank you for your comments. We are always looking for ways to improve.

10/10 Excellent

Gerren

Traveled with group, Traveled with family
Liked: Staff & service
Property was beautiful! love that they had a Ruth Chris inside of it, and it was within walking distance to the arena. but I believe it was overpriced.
Stayed 1 night in Apr 2022
Response from AL on Aug 4, 2022
Thank you! We hope to see you again very soon!

4/10 Poor

Ashawnte

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The room was not clean. There was lipstick on the sheets, the toilet had urine on it, and the toilet was broken
Stayed 2 nights in Jul 2022
Response from AL on Jul 22, 2022
We are sorry you were not happy with your stay. Please contact the hotel if you would like to discuss. We would be happy to speak with you.

2/10 Terrible

William

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Not only were there bees flying around the room (4 of them that I had to kill) but there were bugs crawling around the room. The staff messed up my reservation so I had to wait to get a refund while paying for the hotel room again. Essentially I paid for a 3 night stay when I only stayed for 2 nights. Staff was disrespectful and rude. I was put on the first floor right across from a noisy party that kept me up all day. Had to go sit in my car just to get some time to sit in quiet. This was a really bad experience and I would strongly recommend not staying here.
Stayed 2 nights in Jul 2022
Response from AL on Jul 13, 2022
Thank you for your feedback.

10/10 Excellent

Pati

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a fantastic experience!!! We were there for my aunt’s funeral. It was very quiet in the hallways and just what we needed. Everyone was very friendly and nice !!! Job well done!!!
Stayed 2 nights in Jun 2022
Response from al on Jul 4, 2022
Thank you and we hope to see you again soon.

6/10 Okay

Wallace

Traveled with family
Liked: Cleanliness, staff & service
The lake and trees is a nice addition.
Stayed 5 nights in May 2022
Response from AL on Jun 13, 2022
Thank you! We hope to see you again soon.

8/10 Good

Janis

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Was nice. There was hair in the bed of one of the rooms. They gave us a new room right away.
Stayed 2 nights in May 2022
Response from AL on Jun 13, 2022
We apologize but are glad the rest of your stay was good. We thank you and hope to see you again soon.

10/10 Excellent

Constantina

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
A very beautiful place
Stayed 1 night in May 2022
Response from AL on Jun 13, 2022
Thank you! We hope to see you again soon.

10/10 Excellent

Franchesca

Liked: Cleanliness, property conditions & facilities, room comfort
Overall great!
Stay was great and comfortable! Front desk lady needs a little bit more experience.
Stayed 1 night in May 2022
Response from Al on Jun 13, 2022
Thank you - We hope to see you again soon!

10/10 Excellent

Kerri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location is beautiful! Spacious clean rooms. The pond is expecially beautiful
Stayed 2 nights in May 2022
Response from AL on Jun 7, 2022
Thank you! We hope to see you again soon!

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel!
Everything was great! The room was clean and updated and the staff was A+
Stayed 1 night in May 2022
Response from AL on Jun 7, 2022
Thank you! We hope to see you again soon!

6/10 Okay

Cindi

Traveled with partner
Liked: Staff & service, amenities
The staff was very polite and helpful. If based on staff it would be a 5 star review. The room was clean and it was good for just an overnight stay.
Stayed 1 night in May 2022
Response from AL on May 12, 2022
Thank you!

10/10 Excellent

Robert

Stayed 2 nights in Apr 2022
Response from AL on May 12, 2022
Thank you!!

10/10 Excellent

Tommy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2022
Response from AL on May 12, 2022
Thank you!

10/10 Excellent

george

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a great place to stay! Modern
Stayed 2 nights in Apr 2022
Response from AL on Apr 24, 2022
Thank you! Hope to see you again soon!

10/10 Excellent

Garcia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean place
Stayed 1 night in Apr 2022
Response from al on Apr 24, 2022
Thank you! Hope to see you again soon!

8/10 Good

Paula

Stayed 2 nights in Apr 2022

10/10 Excellent

Kristine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The faucet on the tub was broken and leaking. And the bathroom needed towel racks.
Stayed 1 night in Apr 2022
Response from AL on Apr 14, 2022
Thank you for letting us know - Thanks to your feedback, we had maintenance fix the issue.

8/10 Good

Harry

Liked: Cleanliness, amenities, property conditions & facilities
An unauthorized charge of $ 83 was placed on the Credit Card I submitted for incidentals (I incurred NO incidental charges). I attempted to have this corrected with 2 calls to the front desk without success. This may have been a fraudulent charge, the receptionist when I checked in was the ONLY one who had access to this Credit Card.
Stayed 1 night in Mar 2022
Response from AL on Apr 14, 2022
Mr. Harry - I have tried to locate your reservation to review what you may be referring to on your credit card. If you could please provide your dates on stay and last name, I would be more than happy to ensure that issue is looked in to and, corrected, if needed. Thank you.

10/10 Excellent

David, Overland Park

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, tucked back in the woods and quiet. Very close to the interstate for easy access. Nice view of a lake out the window
Stayed 1 night in Mar 2022
Response from AL on Apr 14, 2022
Thank you!

10/10 Excellent

Priscilla

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its was clean and affordable
Stayed 1 night in Mar 2022
Response from AL on Apr 14, 2022
Thank you!

10/10 Excellent

Christen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Stayed 1 night in Feb 2022
Response from AL on Apr 14, 2022
Thank you!

8/10 Good

Priscilla K.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lake front property was very nice.
Stayed 1 night in Mar 2022
Response from Amy on Apr 14, 2022
Thank you!

4/10 Poor

Andy

Stayed 1 night in Mar 2022

10/10 Excellent

Tania

Traveled with family
Liked: Cleanliness, staff & service, room comfort
I was very nice place to stay
Stayed 1 night in Mar 2022
Response from Al on Mar 18, 2022
Thank you! See you again soon!

10/10 Excellent

Jimmy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
safe,peoples,nice
Stayed 1 night in Mar 2022
Response from Al on Mar 16, 2022
Thank you! We hope to see you again soon!

10/10 Excellent

Dereck

Stayed 1 night in Mar 2022

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022
Response from Al on Mar 19, 2022
Thank you! We hope to see you again soon!

10/10 Excellent

Darlene

Stayed 1 night in Mar 2022
Response from Al on Mar 19, 2022
Thank you! We hope to see you again soon!

2/10 Terrible

Ernest

Stayed 1 night in Mar 2022
Response from Al on Mar 19, 2022
I see that you chose to give a score of 2 out of 10 - will you please provide additional comments/information so improvements can be made?

10/10 Excellent

Joyce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First trip to Georgia
I stayed for five days in Columbus for a swim meet. There were lots of teenagers in the hotel, but the room was still very quiet. Because I had never been to Georgia I asked the front desk if they had ideas for things to do. They were limited regarding suggestions, but they did finally give me a brochure of the area. Interestingly, the brochure advertised for a different hotel. The food served at the bar at night was delicious and the bartender was courteous but very busy since she bartended and served the food as well. The buffet for breakfast I thought was overpriced for the selection. I only at there once and dined at other restaurants in the area the rest of the trip, and they didn't cost as much! Overall, it was a great place to stay with shopping and restaurants not too far away.
Stayed 5 nights in Mar 2022
Response from Amy on Mar 9, 2022
Thank you for your kind comments. We hope to see you again soon!

10/10 Excellent

Darrionna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2022

10/10 Excellent

John

Stayed 1 night in Mar 2022

8/10 Good

JEREMY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Should have had free breakfast not $13 dollars a person
Stayed 1 night in Feb 2022
Response from AL on Feb 28, 2022
Thank you for your response. As you were disappointed with the cost of breakfast, perhaps booking a Bed and Breakfast reservation would be a good option for you. The rate would include the cost of breakfast at a discount to you.

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from AL on Feb 11, 2022
Thank you! We hope to see you again soon!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely Hilton property, seems fairly new. Exceptionally well maintained. Very kind staff.
Stayed 1 night in Jan 2022
Response from Amy on Jan 5, 2022
Thank you for staying with us!

6/10 Okay

Donald

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Indoor pool was not heated and dirty rag was left in shower. Also half of the equipment in the gym didnt work.
Stayed 1 night in Dec 2021
Response from Amy on Jan 5, 2022
We have shared this information with the rest of our staff. We apologize for your dissappointment.

6/10 Okay

Shannon

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Rooms needed to be a little better cleaner. Staff was friendly and helpful.
Stayed 1 night in Dec 2021
Response from AL on Jan 5, 2022
Thank you for your comments. We have shared them with our staff for future improvements.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel review
The only concern we experienced was that the shower pressure was very minimal.
Stayed 1 night in Dec 2021
Response from AL on Jan 5, 2022
Thank you for your comments. We have shared them with our staff for future improvements.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021
Response from AL on Jan 5, 2022
Thank you for staying with us!

6/10 Okay

HL

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Second time staying here, approximately 6 months apart. Not favorably impressed either time. No real amenities except for 2 bottled waters on room. Had to return to front desk after getting wrong room assignment (someone was already in room). No real reason to recommend this property over similar priced ones. Was reasonably clean is best recommendation.
Stayed 1 night in Dec 2021
Response from AL on Dec 15, 2021
Please accept our apologies for your dissappointing stay. If we can do anything else for you at this time, please let us know. Thank you.

8/10 Good

Amber

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from AL on Dec 15, 2021
Thank you!