Ratings based on 452 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
87% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 29, 2015
Pros: Location and easy parking
Cons: Update facility needed, minor updates would help
Location: Centrally located downtown
Great location and tasty breakfast. Overall good hotel.
3 out of 5
by A verified traveler

Posted Aug 13, 2015
The internet is super slow(120-150kb), although the hotel claims it is high speed internet. Facetime always failed. Youtube only on 240p. Finally I decide to use my data plan for facetime and any other internet service.
2 out of 5
by A verified traveler from MA

Not worth the price.

Posted Aug 10, 2015
Pros: In a good area, very close to some excellent restaurants (I strongly recommend El Camino down the street).
Cons: Attention to detail, habits toward the environment (provide recycling options, option to not have room cleaned), better beds, better maintenance.
Location: El Camino restaurant down the street. Yoga in the park. COSI science museum within walking distance. Very runnable area.
Bed was very uncomfortable. Check-in staff was unpleasant and forgot to provide vouchers for breakfast. I then got charged for breakfast, and without my receipt/because I didn't charge it to the room, they couldn't reimburse me. They offered a dinner voucher, which was appreciated, but I had an event to attend and couldn't take advantage. The staff I spoke with about this was pleasant. Intense lights from the parking lot come right in the window (fortunately there are some blackout curtains). Exhaust in the bathroom was broken. No obvious way to keep them from cleaning the room (environmental reasons), so I put the privacy tag on the door. They then slid a paper under the door explaining why they didn't clean the room, which defeated the purpose. For a slightly higher price, I could've stayed at the Sheraton down the street, where I can be assured that I would have had a good experience.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Mentor. Ohio

Nice but not for price.

Posted Jul 25, 2015
Pros: The food was awesome & reasonably priced.
Cons: Size of bathroom & serve lunch - there is a breakfast buffet however it is not open if they don't have a large enough people that stay there. Too bad
Location: Not a great location for anything but business - you need to drive everywhere & if you stay more than 1 nite you have to pay $12/day to park there.
The hotel staff was very nice - the restaurant was exceptional except not open for lunch & aren't many places to go where you can walk to eat lunch. The bathroom was VERY small - hardly any room to put your bathroom needs in it. I also felt $12 per day to park was a bit high as there weren't many places to go w/out leaving & returning if you wanted to stay more than 1 nite.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice above average downtown Columbus hotel.

Posted Jul 21, 2015
Great staff, pool was definitely put to use, and the rooms were in good shape, especially the bathroom. Not sure about having to pay $12 a day for parking though...?
5 out of 5
Recommended
for Everyone
by A verified traveler

Columbus trip

Posted Jul 11, 2015
Loved the free shuttle services! Great place to stay. Great staff! Great location lot of restaurants in walking distance
5 out of 5
Recommended
for Everyone
by A verified traveler from ohio

In Columbus,OH

Posted Jul 2, 2015
Everything was great...service and hospitality. The food at the restaurant in the hotle was the best and worth every penny!
4 out of 5
Recommended
for Everyone
by A verified traveler from Celina, OH

Good, safe hotel.

Posted Jun 25, 2015
I wish the staff had been more helpful when it came to information on transportation and restaurants, but overall it was a nice hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 15, 2015
The facilities were clean and well-tended to. The staff was very courteous.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good value hotel. Meets basic needs.

Posted Jun 10, 2015
Newly renovated hotel inside. Outside of hotel is a little dumpy. Close to everything in downtown. Good value for the cost and nicer than most holiday inn locations. Ridiculous what they charge for parking.