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Even with the construction they are doing it was nice
Susan
Stayed 1 night in Apr 2024
Response from Dragana on Apr 13, 2024
Dear Susan,Thank you for your understanding regarding our renovation. We understand that such projects can sometimes cause inconvenience, and we sincerely appreciate your patience and flexibility during this time.Our aim is to continually improve and enhance our facilities to provide an even better experience for our guests in the future. Your understanding and support are invaluable to us as we work towards this goal.If there is anything else we can do to make your stay more comfortable or if you have any concerns, please do not hesitate to let us know. We are here to ensure that your experience with us remains enjoyable despite the ongoing renovations.Warm regards,
Dear Ashton,Thank you for taking the time to complete our survey and for your outstanding score. We are thrilled to hear that you enjoyed your stay with us.Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations. Your feedback is invaluable to us as we continuously strive to improve our services and provide memorable experiences for our guests.We sincerely appreciate your patronage and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there is anything else we can do to make your next visit even more exceptional, please don't hesitate to reach out.Warm regards,
Was clean the staff was wonderful and it’s right beside the outlet mall.
Lacey
Stayed 1 night in Apr 2024
Response from Dragana on Apr 13, 2024
Dear Lacey,Thank you for your feedback! We're thrilled to hear that you appreciated the cleanliness of our facilities and the exceptional service provided by our staff during your stay.Maintaining a clean and welcoming environment is a top priority for us, and our team takes great pride in ensuring that every guest feels comfortable and well taken care of. Your kind words are a testament to their hard work and dedication.We truly appreciate your patronage and look forward to welcoming you back for another wonderful experience in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,
2/10 Terrible
NEPHTALI
Apr 8, 2024
Disliked: Cleanliness, staff & service
The property is under construction i was not advised that was happening. I checked in midnight and the staff was rude and no late check out was “possible”. Woke up by the construction workers went to conplain and I was told they can’t do anything! Worse night at a holiday inn !!!
NEPHTALI
Stayed 1 night in Apr 2024
Response from Dragana on Apr 9, 2024
Dear Nephtali,Thank you for taking the time to complete our hotel guest survey. Your feedback is invaluable to us as we continuously strive to improve our services and meet the needs of our guests.We sincerely apologize for any inconvenience caused by the ongoing renovation during your stay. We understand the importance of providing a peaceful and comfortable environment for our guests, and we did our best to communicate this in advance by posting the information on our website. However, we regret if this information was not clear or if it affected your experience negatively. Please be assured that we are working diligently to complete the renovations as quickly as possible to enhance the overall guest experience.Regarding your comment about late checkouts, we understand that flexibility in this matter is important for our guests. Please note that late checkouts are subject to availability, and while we try our best to accommodate such requests, it may not always be possible during busy periods. We appreciate your understanding on this matter.Once again, we apologize for any inconvenience you experienced and thank you for bringing these matters to our attention. Your satisfaction is our top priority, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,
Dear Cody,Thank you for sharing your feedback with us. We are thrilled to hear that you enjoyed the service provided by our breakfast staff during your recent stay.Our team takes great pride in delivering exceptional service, and your kind words serve as a testament to their dedication and hard work. We will be sure to pass along your compliments to the breakfast staff, as they will be delighted to hear that their efforts were appreciated.We truly value your patronage and hope to have the pleasure of welcoming you back for another enjoyable stay in the near future. If there is anything else we can do to enhance your experience, please do not hesitate to let us know.Warm regards,
The hotel was great. However, upon checking in we found out the fourth floor was under construction. We were going to try the pool so st that particular moment it wasn’t a big deal. While down at the pool I asked the front desk how long the construction would last as it was already 5pm. He said that they were required to stop at 6pm which was all good. The construction continued until after 8pm. With a young child trying to rest from a long road trip this was unfortunately very difficult to deal with.
Jenna
Stayed 1 night in Mar 2024
Response from Dragana on Mar 26, 2024
Dear Jenna,Thank you for taking the time to provide us with your feedback following your recent stay at our hotel. We greatly appreciate your kind words and are thrilled to hear that you enjoyed your overall experience with us.We understand that the noise from our renovation may have caused some inconvenience during your stay, and for that, we sincerely apologize. Please know that your comfort and satisfaction are of the utmost importance to us, and we regret any disruption this may have caused.Your patience and understanding during this period of renovation are truly appreciated. We are working diligently to improve our facilities and enhance the experience for all our guests, and we hope that you will consider visiting us again in the future to see the results of these efforts.Once again, thank you for choosing to stay with us and for your understanding regarding the renovation noise. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,
Dear Erika,Thank you for choosing to stay with us! We're delighted to hear that you enjoyed breakfast, rooms and team members in our Holiday Inn Express & Suites Columbus Edinburg. Your satisfaction is our top priority, and we appreciate your feedback.If there's anything else you'd like to share or if there's anything we can do to enhance your future experiences with us, please don't hesitate to let us know. We look forward to welcoming you back and providing you with an even more exceptional stay.Thank you for choosing Holiday Inn Express & Suites Columbus Edinburg!Best Regards,
Dear Judith,We are overjoyed to learn that you had a fantastic experience with us! Your satisfaction is our top priority, and we're thrilled that we could meet and exceed your expectations.We sincerely appreciate you taking the time to share your positive feedback. It's guests like you that make our efforts truly rewarding.If there's anything specific that made your experience memorable, please feel free to share it with us. Your insights will help us continue providing exceptional service to all our guests.Once again, thank you for choosing Holiday Inn Express & Suites Columbus Edinburg. We look forward to welcoming you back and creating more wonderful moments together.Best regards,
10/10 Excellent
Michael
Jan 28, 2024
Michael
Stayed 1 night in Jan 2024
Response from Dragana on Mar 20, 2024
Dear Michael,Thank you so much for taking the time to complete our survey and for giving us the highest score. Your feedback means a lot to us, and we're thrilled to hear that you had such a positive experience with us.It's always our goal to provide top-notch service and ensure that our guests have a memorable stay. Your satisfaction is our utmost priority, and we're delighted that we were able to meet and exceed your expectations.If there's anything else we can do to make your future visits even more enjoyable, please don't hesitate to reach out. We can't wait to welcome you back for another fantastic experience soon.Warm regards,
Staff was very nice.
Very Cold outside and very warm and cozy inside.
The room was very large are spacious.
We were glad breakfast went until 10 since it gave us plenty of time in the morning to get organized.
The bathroom sink cabinet was worn and nicked up, Probably needs to be replaced.
Kim
Stayed 1 night in Jan 2024
Response from Dragana on Jan 23, 2024
Dear Kim,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your experience with our staff, breakfast, and room. Your kind words are truly appreciated.We sincerely apologize for any inconvenience caused by the worn bathroom. Please rest assured that we are actively working on renovations to enhance our facilities, and your feedback will be instrumental in ensuring a more comfortable stay for our future guests.We value your patronage and look forward to welcoming you back once the renovations are complete. If you have any further comments or suggestions, please feel free to share them with us.Thank you again for choosing Holiday Inn Express & Suites Columbus Edinburgh. We appreciate your feedback and the opportunity to improve our services.Warm regards.
6/10 Okay
Anna
Traveled with family and small children, Traveled with partner, Traveled with family
Jan 1, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The pool was closed for maintenance which was a pretty big inconvenience since that is the only reason we got a room. The lady at the front desk was very sweet and tried her best to help, we were able to go to the hotel across the road for their pool but it still sucked to go back and forth in the cold.
Anna
Stayed 1 night in Dec 2023
Response from Dragana on Jan 30, 2024
Dear Anna,I hope this message finds you well. We would like to extend our sincere apologies for the inconvenience caused by the closure of our pool during your recent stay.We understand the importance of our amenities in enhancing your overall experience, and we regret any disappointment this may have caused. The decision to close the pool was made to address maintenance, and while we strive to minimize disruptions, it seems we fell short in this instance.Your feedback is invaluable to us, and we appreciate your understanding as we work to ensure that such issues are better communicated and managed in the future. Please know that steps are being taken to prevent similar situations from occurring.We would love the opportunity to make it up to you during your next visit. If there's anything specific you would like us to do to enhance your experience, please do not hesitate to let us know.Once again, we apologize for any inconvenience, and we thank you for your understanding.Warm regards,
Dear Marsha,Thank you for taking the time to complete our guest survey. We sincerely appreciate your valuable feedback as it helps us understand your experience and improve our services.We value your input, and your satisfaction is our top priority. If you have any additional comments or suggestions, please feel free to share them. We are committed to making your next experience with us even better.Once again, thank you for choosing Holiday Inn Express & Suites Columbus Edinburg, and we look forward to welcoming you back soon.Best regards,
Dear Chandler,Thank you so much for your kind words regarding our staff. We truly appreciate your feedback and are delighted to hear that you had a positive experience with our team during your stay.Our staff takes great pride in providing excellent service, and it's heartening to know that their efforts contributed to making your visit enjoyable. I will be sure to share your compliments with the entire team, as it serves as a source of motivation and encouragement.At Holiday Inn Express & Suites Columbus Edinburg, we are committed to delivering exceptional hospitality, and your positive feedback reinforces our dedication to this goal. If you have any specific names or instances you would like us to highlight in our team recognition, please feel free to share them.Once again, thank you for taking the time to share your positive experience. We look forward to welcoming you back for another memorable stay.Best regards,
It was a good stop for a break on a long trip home. Our kids were disappointed the pool wasn’t open. There was also no manager reception when it said there would be online. Decent rooms and breakfast.
Christina
Stayed 1 night in Dec 2023
Response from Dragana on Jan 30, 2024
Dear Christina,We sincerely appreciate your positive feedback on our rooms and breakfast. However, we are genuinely sorry to hear that the closure of the pool disappointed your kids. We understand the importance of our amenities, especially for our younger guests, and we regret any inconvenience this may have caused.Your feedback is crucial to us, and we are taking steps to improve our communication regarding such situations in the future. We understand the importance of ensuring a delightful experience for all our guests, especially the younger ones.We would love the opportunity to make it up to your family during your next visit. If there's anything specific we can do to enhance your stay or if you have additional feedback, please do not hesitate to let us know.Once again, thank you for choosing Holiday Inn Express & Suites Columbus Edinburg. We appreciate your understanding and look forward to the chance to welcome you and your family back for a more enjoyable experience.Best regards,
Dear Denise,Thank you for taking the time to complete our guest survey. We sincerely appreciate your valuable feedback as it helps us understand your experience and improve our services.We are thrilled to hear that you enjoyed your stay. We value your input, and your satisfaction is our top priority. If you have any additional comments or suggestions, please feel free to share them. We are committed to making your next experience with us even better.Once again, thank you for choosing Holiday Inn Express & Suites Columbus Edinburg, and we look forward to welcoming you back soon.Best regards,
10/10 Excellent
LaShonda
Dec 17, 2023
LaShonda
Stayed 1 night in Dec 2023
Response from Dragana on Jan 30, 2024
Dear LaShonda,Thank you for taking the time to complete our guest survey. We sincerely appreciate your valuable feedback as it helps us understand your experience and improve our services.We are thrilled to hear that you enjoyed your stay.We value your input, and your satisfaction is our top priority. If you have any additional comments or suggestions, please feel free to share them. We are committed to making your next experience with us even better.Once again, thank you for choosing Holiday Inn Express & Suites Columbus Edinburg, and we look forward to welcoming you back soon.Best regards,
10/10 Excellent
Robert
Dec 17, 2023
Robert
Stayed 1 night in Dec 2023
Response from Dragana on Jan 30, 2024
Dear Robert,Thank you for taking the time to complete our guest survey. We sincerely appreciate your valuable feedback as it helps us understand your experience and improve our services.We are thrilled to hear that you enjoyed your stay.We value your input, and your satisfaction is our top priority. If you have any additional comments or suggestions, please feel free to share them. We are committed to making your next experience with us even better.Once again, thank you for choosing Holiday Inn Express & Suites Columbus Edinburg, and we look forward to welcoming you back soon.Best regards,
Okay. I will start with the only gripe I have about the property. The shower heads could be better. I wish you could asjust them for better water flow/direction. Everything else is excellent. Perfect even. I had a 2 queen bed suite and it was just what I needed for a working vacation. The beds were super comfy. The room was clean and very spacious. The staff is always so friendly and welcoming. Breakfast is really good. The hotel is close to shopping (Indiana Premium Outlets) and tons of food choices. Its right off the 65. You really cant ask for a better location. Its quiet and safe and the hotel offers free parking.
Thorntons is a convenient gas station/mini mart right on the corner that has really good coffee and cappuccinos. I travel to the Edinburgh area a few times a year and can highly recommend this hotel.
Raven
Stayed 2 nights in Dec 2023
Response from Dragana on Jan 30, 2024
Dear Raven,Thank you so much for taking the time to share your positive feedback with us. We are thrilled to hear that you enjoyed the cleanliness, comfortable beds, and the friendly service provided by our staff during your recent stay.Your compliments mean a lot to us, and we're delighted that our efforts to create a welcoming and comfortable environment were noticed. We strive to maintain high standards in cleanliness and hospitality, and your feedback is truly rewarding.However, we are sorry to learn that you experienced issues with the shower heads. Your comfort is our priority, and we apologize for any inconvenience this may have caused. Rest assured, we are looking into this matter promptly to address and rectify the situation.If there's anything specific you'd like us to address regarding the shower heads or if you have any additional feedback, please feel free to share. We appreciate your understanding and the opportunity to improve.Once again, thank you for choosing Holiday Inn Express & Suites Columbus Edinburg. We hope to have the pleasure of welcoming you back for another positive experience in the future.Best regards,
10/10 Excellent
Charles, Youngstown
Nov 21, 2023
Charles
Stayed 1 night in Nov 2023
Response from Dragana on Jan 30, 2024
Dear Charles,Thank you for taking the time to complete our guest survey. We sincerely appreciate your valuable feedback as it helps us understand your experience and improve our services.We value your input, and your satisfaction is our top priority. If you have any additional comments or suggestions, please feel free to share them. We are committed to making your next experience with us even better.Once again, thank you for choosing Holiday Inn Express & Suites Columbus Edinburg, and we look forward to welcoming you back soon.Best regards,
This hotel was very quiet and appeared to only have a few guests, compared to the hotel across the street. Breakfast was good and hot, and it was a clean facility
Mary
Stayed 1 night in Nov 2023
Response from Melanie on Nov 19, 2023
So glad to hear you enjoyed your time here. Our team works hard to leave a memorable impression for our guests. I hope you can stay with us again.
On the Expedia site is stated there was a hot tub. But there is no longer a hot tub kinda disappointing since that why I picked the property. Also I had issues with the key cards they had to be reprogrammed twice
Lance
Response from Melanie on Nov 13, 2023
I'm sorry to hear about your issues with the property. We will no longer have a hot tub. It is part of the new renovations we are starting. I do hope you enjoyed the area.
Room was very clean. Bed/pillows were extremely comfortable. It was nice and quiet, even with a room full of kids next door who were having a birthday party. The continental breakfast was the best I have ever seen at a hotel! Location was great. Right off the highway with shopping and food all within walking distance. I would definitely recommend this hotel and we would definitely stay here again.
Tiffany
Stayed 1 night in Nov 2023
Response from Melanie on Nov 13, 2023
I am so glad to hear you enjoyed your time here. We strive to give our guests the best experience. I hope you can visit us again soon.
Thanks for the great review. I am pleased to hear you had a great time with us. I hope you can stay again soon and enjoy the the great attractions of the area.
10/10 Excellent
Daniel
Traveled with family and small children
Oct 31, 2023
Liked: Amenities
Everything
Daniel
Stayed 1 night in Oct 2023
Response from Melanie on Oct 31, 2023
Thanks for the great review. I am so glad you had a great time. I hope you can visit us again soon.
Thank you for the excellent review. I am so glad you had excellent stay. The team strives to to provide excellent service, clean establishment and a great breakfast. I hope you can join us again soon!
I have used this hotel a couple of times in a very good location close to shops and restaurants. The hotel itself is very clean. No issues whatsoever would definitely stay there again highly recommend it. They really have a good breakfast too
Neena
Stayed 1 night in Oct 2023
Response from Melanie on Oct 24, 2023
I am so glad you enjoy your time here and enjoy the local area. There is so much to do here. Hope to see you again soon!
Very clean, modern hotel. The beds were very comfortable. Staff was always friendly. Breakfast was good. Pool is heated and felt clean. Only downside was the hot tub was down, but no big deal. Would definitely stay here again!
Mariah
Stayed 2 nights in Oct 2023
Response from Melanie on Oct 23, 2023
I am so glad you enjoyed your stay. I hope you can join us again soon. This is a great place to stay to enjoy the area and its great offerings.
We couldn’t believe how great this hotel was for the price. The staff was so great- especially Wanda during the happy hour. Cold complimentary drinks, great hot breakfast, comfy beds, and the pool area was great. We can tell why it had such good ratings as we were booking.
Erin
Stayed 1 night in Oct 2023
Response from Melanie on Oct 19, 2023
I am so glad to hear you enjoyed your stay. The staff works hard to ensure you have a memorable time. I hope you can join us again soon!
Holiday inn express is one of the cleanest budget chains in my experience and has a pretty good breakfast. Per usual hotel was super clean, staff was friendly but the mattress was very uncomfortable and the breakfast wasnt as good as usual but overall a great stay
Elizabeth
Stayed 1 night in Sep 2023
Response from Melanie on Sep 26, 2023
Thanks for your review. I'm glad you enjoyed your stay. So sorry the bed wasn't as comfortable as usual. I have the staff address this. I hope you can stay again soon.
Room was spacious. Liked the bathroom was well stocked with liquid hand soap and lotion bottles. Really enjoyed the breakfast attendant, she was a highlight.
Kimberly
Stayed 1 night in Sep 2023
Response from Melanie on Sep 23, 2023
Thanks for taking the time to give a great review. I'm glad you enjoyed your time. I hope you can visit us again soon