Exterior

Reviews of Holiday Inn Express Hotel and Suites Marysville, an IHG Hotel

2.5 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 273 out of 536 reviews" "
Rating 8 - Good. 159 out of 536 reviews" "
Rating 6 - Okay. 46 out of 536 reviews" "
Rating 4 - Poor. 37 out of 536 reviews" "
Rating 2 - Terrible. 21 out of 536 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean, updated, & the staff was very friendly. It was a very nice hotel!
Stayed 2 nights in Mar 2024

6/10 Okay

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities
Overall it was a good stay. I understand they were remodeling the second floor & can understand & accept the extra noise for a few hours. However, we had no hot water for a shower the first day. Second day, it was a bit better. Breakfast- best thing is the cinnamon rolls. Eggs & biscuits need improved
Stayed 2 nights in Mar 2024
Response from April General Manager on Mar 25, 2024
Thank you for your review. We are sorry you had some issues with your water, there can be some unexpected problems during a renovation but we doOur best to fix it. We would love to invite you back once the renovation is complete so you can see the finsh project!!! Please let me know if there is anything else I can help you with.Thank you

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good!
Stayed 1 night in Mar 2024
Response from April General Manager on Mar 18, 2024
Thank you for the great score

10/10 Excellent

teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean. The pool area was nice, but was cold. Didn’t expect that for an indoor pool
Stayed 1 night in Mar 2024
Response from April General Manager on Mar 10, 2024
Dear Teresa, Thank you for the great review!!! I will have our Maintenace team check the pool area! I hope that you come back and stay with us again.

10/10 Excellent

Alan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staycation with a pool
Nice overnight staycation. It is in the center of everything but far enough away that you don't have traffic noise. The staff were very friendly and helpful. The rooms are clean and spacious. The pool was warm. Breakfast was good, and the kids loved the pancake machine. They are currently under renovation, but it didn't impact our stay at all, and the place could use a little of a freshen-up. Nice having inroom coffee, fridge and microwave. We'll be back
Stayed 1 night in Dec 2023
Response from April General Manager on Dec 6, 2023
Thank You for the great review! We are so glad you and your family enjoyed your stay!!! We would love have back to see the final look from the renovation.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was more than i expected and will come again
Stayed 1 night in Nov 2023
Response from April General Manager on Nov 12, 2023
Thank you for the great review!!! We are so glad you enjoyed your stay and hope to see you again soon.

8/10 Good

Sharon

Stayed 1 night in Oct 2023
Response from April General Manager on Nov 24, 2023
Thank you for choosing us for your traveling needs. We are glad you enjoyed your stay!

8/10 Good

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe location. Hot breakfast is decent. Beds are comfortable. Def would stay again
Response from April General Manager on Oct 25, 2023
Thank you for the great review! I absolutely love our beds! We are excited to have you back again!!!!

8/10 Good

Cheryl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every time we stay on the weekends ( Saturday and Sunday) we always have to wait on breakfast due to running out. Always the same food. Not much of a variety. No yogurt, jelly, toast etc. Too much to keep up for 1 person. Hear a lot of people complaining.
Stayed 1 night in Oct 2023
Response from April General Manager on Oct 23, 2023
I am sorry you had that experience we are making some great changes. Hope you will consider giving us another chance.

2/10 Terrible

Kathleen

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
There was literally no breakfast. Staff was very unprofessional and some were extremely rude
Stayed 1 night in Oct 2023
Response from General Manager on Oct 31, 2023
We are sorry you didn't enjoy your stay. We strive on making every guest happy.

4/10 Poor

Lyndsey

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from April General Manager on Oct 23, 2023
I want to apologize for the issues you had. I am glad we were able to talk today and resolve it.

8/10 Good

Andrea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from April General Manager on Oct 9, 2023
Thank you for the good review!! We are glad you enjoyed your stay with us.

4/10 Poor

Cody

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Liston on Expedia isn’t what you get when checking in. The listing showed a jetted tub in the room but upon checking in we were told that you have to pay extra for that and there isn’t a jetted tub on our booking even though I showed the proof on my reservation.
Stayed 1 night in Oct 2023
Response from April General Manager on Oct 9, 2023
We apologize you were not able to get the room you was hoping for. Unfortunately the jetted tubs are extra.

10/10 Excellent

Calista

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Friendly staff. Room was clean and comfortable.
Stayed 1 night in Sep 2023
Response from April General Manager on Sep 29, 2023
Thank you for your awesome review! We can't wait for you to come back and see us!!

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from April General Manager on Sep 29, 2023
Thank you for the review!

10/10 Excellent

Kiernan, Waukesha

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice overall
Stayed 2 nights in Sep 2023
Response from April General Manager on Sep 26, 2023
Thank you for the great review. I am glad you enjoyed your stay with us.

8/10 Good

deni

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here in the past. Perfect location.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 25, 2023
Thank you for your review. We hope to see you again soon.

10/10 Excellent

sally v

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from April General Manager on Sep 25, 2023
Thank you for taking the time out to give us a review. We appreciate and hope you come back soon.

10/10 Excellent

sally v

Stayed 2 nights in Sep 2023
Response from April General Manager on Oct 9, 2023
Thank you for the review. We hope to see you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value and clean
We were happy with our stay. Our room was clean, bug free, and a great value for what we received. I would stay here again.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 11, 2023
Thank you for your GREAT review. We are so glad you enjoyed your stay with us and we cannot wait to see you again.

6/10 Okay

Anthony

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on Sep 5, 2023
Thank you for your review

10/10 Excellent

Amy

Stayed 1 night in Sep 2023
Response from General Manager on Sep 5, 2023
Thank you for the great score!!! We are glad you enjoyed your stay!!!

4/10 Poor

John

Liked: Staff & service, amenities, property conditions & facilities
Very disappointed: 1. Couldn’t use the business center as nobody knew the login code. 2. Elevator out of service. 3. Room has strange musty smell, an obvious attempt to cover up for a smoker. 4. Worst of all, couldn’t take a shower because there was no hot water! Go to this place at your own risk!
Stayed 1 night in Aug 2023
Response from General Manager on Aug 31, 2023
We are sorry that you ran into some problems during your stay. we do not always know when the elevator will need some care as much as we wish we could plan when the elevator goes down we cannot. We did however offer to help guest bring down any items to make it easier for them. I am sorry that you were unable to use the business center we also offered to let guest email us items and we could of printed them off. I am sorry if these were not offered to you.

10/10 Excellent

Juan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
30 minutes before my arrival i called front desk to make sure everything was ready for me. Personnel was very effective and confirmed everything i needed. When i got there for my check in everything took less than 2 minutes. He was kind and very professional. The staff is what makes a place. And this place deserves a 5 star review because the staff is 5 stars.
Stayed 1 night in Aug 2023
Response from April General Manager on Aug 20, 2023
Thank you for your great review. I am glad to hear the staff took such great care of you during your stay. We hope you come back again soon!

2/10 Terrible

William

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing stay
We specifically stay at Holiday Inn Express everywhere we go because it's always a good experience, until now. We just needed a place to get some rest after a day at the water park with the kids. It was kinda late when we got there and notice mold on the shower walls and water dripping on the toilet/floor. The hotel was booked and kids were tired so we just dealt with it. Middle of the night, bathroom was soaked. Opened the toilet lid to catch some of it. Heard that dripping all night. Couldn't use it without getting rained on by gross water so we had to walk to the bathroom by the front desk each time. It was gross. No toilet paper. Then come morning time the table and everything on it was covered in hundreds ants. Such a disgusting and disappointing experience and couldn't get out of there quick enough. When we talked to the front desk, twice, we were told Oh Sorry We'll put in a work order. We have a couple more weekend trips coming up and planned on using IHG but now I'm not sure. Definitely won't be using the one in Marysville ever again.
Stayed 1 night in Aug 2023
Response from Holiday Inn Express & Suites on Aug 13, 2023
Hi William,Thank you for taking the time to share your feedback with us. We deeply apologize for the disappointing experience you encountered during your recent stay at our Holiday Inn Express in Marysville. Your comfort and satisfaction are of the utmost importance to us, and we're truly sorry for the issues you faced with the condition of your room.We want to assure you that your experience does not reflect the level of quality and service we strive to provide. We have recently undergone a change in ownership and are currently in the midst of a major renovation project aimed at revitalizing our property. This overhaul will address the concerns you mentioned.Once the renovation is complete, our property will be transformed into a refreshed and rejuvenated space, ensuring that all our guests have a comfortable and pleasant stay. We understand the importance of a clean and well-maintained environment, especially when traveling with family, and we are committed to ensuring that future guests will enjoy the accommodations they expect from a Holiday Inn Express.We genuinely appreciate your loyalty to the IHG brand and want to assure you that your experience is not reflective of our typical standards. We take your feedback seriously and will use it to make immediate improvements. We would be honored if you would consider giving us another chance once the renovation is complete to provide you with the exceptional experience you deserve during your trips.Please feel free to reach out to us directly if you have any questions or concerns. Your satisfaction remains our priority, and we hope to have the opportunity to welcome you back in the future to showcase the positive changes we are implementing.

10/10 Excellent

David

Liked: Staff & service, property conditions & facilities
convenient and safe
Stayed 2 nights in Aug 2023
Response from General Manager on Aug 10, 2023
Thank you for staying with us

8/10 Good

Eleanor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wa
Stayed 1 night in Aug 2023
Response from April General Manager on Aug 29, 2023
Thank you for staying with us.

8/10 Good

James

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was excellent. However, upon arrival, the receptionist let us know she was right in the middle of doing her report and how it was inconvenient for her to wait on us due to her just starting her paperwork.
Stayed 1 night in Jul 2023
Response from April General Manager on Aug 8, 2023
I deeply apologize for the way the desk clerk behaved during your check in regardless what the desk staff is doing our guest come first.

8/10 Good

Matthew

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from April General Manager on Aug 29, 2023
Thank you for your score and thank you for staying for us.

10/10 Excellent

Stephen, Newburgh

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This motel is getting a new face lift -- new carpet, new room decor, and a paint job on the exterior is being finished now. Nice stay.
Stayed 1 night in Jul 2023
Response from April General Manager on Aug 8, 2023
We are glad you enjoyed your stay and we are excited for our remodel as well

6/10 Okay

Ron

Traveled with family
Disliked: Property conditions & facilities
The property was being painted using a sprayer in an area adjacent to our car. The area should have been blocked off so cars would not be damaged!
Stayed 1 night in Jul 2023
Response from General Manager on Aug 29, 2023
We are sorry about the parking we did have plenty of parking away from the lift that was doing the painting.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from General Manager on Jul 27, 2023
Thank you for great score

10/10 Excellent

Michelle

Stayed 2 nights in Jul 2023
Response from April General Manager on Aug 29, 2023
Thank you for your score and staying with us.

6/10 Okay

Nathan

Traveled with family
I had no issue with the hotel because I didn’t stay there. My issue was Expedia booking me in the hotel that was in the right town but five states away from my location. Zero support in the matter nor could I reschedule or cancel due to their/our mistake. Not impressed with their policy’s.
Stayed 1 night in May 2023
Response from April General Manager on Aug 20, 2023
I am sorry this issue happened. Please reach out to us if you have any further questions or needs.

10/10 Excellent

Sandy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was service minded, property nice and quiet inside
Stayed 1 night in Jul 2023
Response from Holiday Inn Express Hotel and Suites Marysville on Jul 4, 2023
We truly care about our guests and I'm happy that was evident to you. Please stay with us again when you are in the

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant receptionist
Stayed 1 night in Jun 2023
Response from Holiday Inn Express Hotel and Suites Marysville on Jun 30, 2023
We very much appreciate your comment regarding your stay at the Holiday Inn Express Hotel and Suites Marysville. I will be sure to share your feedback with our team, who always enjoy hearing from our guests. The entire staff looks forward to your next visit!

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is well maintained and our room was clean, bed was comfortable, shower was amazing.
Stayed 1 night in Jun 2023
Response from Holiday Inn Express Hotel & Suites Marysville on Jun 24, 2023
We are committed to providing each and every customer with a positive experience and are proud of our track record in offering high-quality service. Thank you for your review and valued business, Karen!

4/10 Poor

Kaiden

Traveled with family
Liked: Cleanliness
Slamming doors, kids screaming and crying, I opened my door and immediately smelled weed (not that I care but seriously). I told front desk about everything and they didn’t do anything or even seemed to care.
Stayed 1 night in Jun 2023
Response from Holiday Inn Express Hotel and Suites Marysville on Jun 20, 2023
Thank you for your recent stay. We appreciate you taking the time to post your review, as we truly value our guests' comments and opinions. We are sorry to hear about your experience and we have sent your review to management. We do hope you will consider giving us another chance in the future.

10/10 Excellent

Sean

Traveled with family
Liked: Cleanliness, property conditions & facilities
I enjoyed the commentary breakfast. Hotel pool was clean and nice.
Stayed 1 night in Jun 2023
Response from Holiday Inn Express Hotel and Suites Marysville on Jun 17, 2023
Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you return to us! Please let us know about your future experiences.

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Holiday Inn Express Hotel and Suites Marysville on Jun 19, 2023
With so many great places to choose from, it’s an honor that you decided to give us a try, and it sounds like we made a great first impression. Our entire staff looks forward to your next visit with us!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Holiday Inn Express Hotel and Suites Marysville on Jun 17, 2023
Thank you for the wonderful review and for taking the time to share your feedback with us!  Our priority is customer service and we are ecstatic that we met that mark! Your kindness makes our job a pleasure.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay!
Room was clean, beds comfortable and we slept very well. Breakfast was not good at all. People were waiting for food and lots of items missing or not refilled at all. We left and got tired of waiting.
Stayed 1 night in Jun 2023
Response from Holiday Inn Express Hotel and Suites Marysville on Jun 15, 2023
Your feedback is very important. We have shared your thoughts with the restaurant manager for their review. We are happy to hear that everything else worked out well for you and we do hope that you will return again in the future.

10/10 Excellent

Jessica

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were nice! Pool was nice and refreshing! Staff was great. Definitely will book again when in the area!
Stayed 1 night in Jun 2023
Response from April General Manager on Jun 12, 2023
Thank you for your great review. We are excited to have you come back.

8/10 Good

richard

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Not over crowded. Close to shopping area.
Stayed 1 night in Jun 2023
Response from April General Manager on Jun 12, 2023
Thank you for the great review. Please come back and see us

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
My room was very clean and the hotel was nice. Gym was is small.
Stayed 1 night in Jun 2023
Response from April General Manager on Jun 12, 2023
Thank you for your great review. Thank you for the feedback regarding the gym size.

8/10 Good

Tanya

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here on June 4, 2023. The rates were good, the property was clean and staff was friendly. If I’m in the area again, I would definitely stay here.
Stayed 1 night in Jun 2023
Response from General Manager on Jun 7, 2023
Thank you so much for your feedback. We are glad you enjoyed your stay and cannot wait to welcome you back

10/10 Excellent

Jenny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very genorous staff and very clean
Stayed 2 nights in Jun 2023
Response from Holiday Inn Express Hotel and Suites Marysville on Jun 6, 2023
Thank you for your great review. At the Holiday Inn Express Hotel and Suites Marysville, we work hard to offer high-quality service to every guest. The entire staff looks forward to your return, Jenny!

10/10 Excellent

ashok

Stayed 2 nights in Jun 2023
Response from Holiday Inn Express Hotel and Suites Marysville on Jun 6, 2023
Thank you for sharing your recommendation with future travelers. It was great having you as our guest and we hope to see you again soon, Ashok!

8/10 Good

April

Stayed 1 night in Jun 2023
Response from Holiday Inn Express Hotel & Suites Marysville on Jun 24, 2023
Thank you for your recommendation. We look forward to seeing you again soon.

4/10 Poor

Jennifer

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathroom was not clean. Comforter was not clean.
Stayed 1 night in May 2023
Response from Holiday Inn Express Hotel and Suites Marysville on Jun 2, 2023
We're sorry to hear this and we have sent your concerns to the housekeeping manager for their review. Thank you for letting us know Jennifer.