no sleep for which we paid $122
Posted Mar 28, 2016
We had a first floor room, checking in around 6:30 pm. went to dinner, and when we arrived back at the room, apparently the room immediately above us had been occupied by a family of very active small children. We were hoping that the bedtimes for the family would have been possibly by 10 or 11 pm. However, that was not the case. Things sounded like there was a herd of cattle running around immediately above us, toilet flushed every 15 minutes.... the floor / ceiling sound insulation was so thin, we could even hear "bed creaking and squeaking". I called the front desk around 11:30 pm. The clerk was responsive, and said she would check on this. She called me back soon after, and said that the mother was trying to get the children to bed. however it was not all quiet above until about 2:30 am. We had to get up by 6:30 am to go to a funeral. I would never stay at this Holiday Inn Express again.