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I think the perfect review of this hotel is "just ok". The staff wasn't particularly helpful. Outside of the lobby, the place was dated and somewhat rundown. The hallway ceilings were alarmingly low. The hallways smelled. The elevators were broken or painfully slow. People used the freight. The same ...
I only interacted with three people at the front desk during our stay, from check in to check out. Only one out of three of them was pleasant. Had I not had any interaction with them everything would have been excellent. Beautiful hotel with great restaurants around it.
The rooms are large, comfy and quiet (though you are still right in the middle of everything in Columbus). However, the highlight is the unique character of the hotel merging history with modernism. It's a perfect place to stay while visiting Columbus.