Ratings based on 1,455 Verified Reviews

4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from charlotte

Great Hotel

Posted Apr 22, 2017
Spacious rooms. Clean and firm beds. Free breakfast was done well. Plenty of free parking. Located next to several restaurants and a major mall. Good price to value ratio. I would definitely stay here again
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 5, 2017
Very comfortable room,staff very friendly,good breakfast.Would stay again.
Comment from Hotel Management
Apr 5, 2017 by Ryan Fisher, Hotel Management
Thank you for your comments. We appreciate you staying with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from Germantown, MD

One of the best hotels I've ever stayed.

Posted Apr 2, 2017
Clean, quite, spacious room with nice facilities. Price was also very good, too. Free breakfast was excellent. Couldn't ask more. Strongly recommend. Also when I come to Columbus, I will definitely stay at the hotel.
Comment from Hotel Management
Apr 5, 2017 by Ryan Fisher, Hotel Management
Thank you. That is high praise to be counted as one of your best hotels!
4 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Enjoyed our stay

Posted Apr 2, 2017
Beds were comfortable and room was spacious. Bathroom was very small, though! Tv awkwardly placed to watch from sitting area. Breakfast was good.
Comment from Hotel Management
Apr 5, 2017 by Ryan Fisher, Hotel Management
Thank you for your comments. Placement of the TV allows it to swivel both from the living room to the bedroom. We appreciate your feedback on this.
2 out of 5
by A verified traveler from Canton, Ohio

old and out dated.

Posted Mar 30, 2017
Pros: Location, near IR-270.
Cons: Everything !
Location: Mall near by.
Room was old and needed updated. Staff was friendly but slow and did not know their job well. The breakfast was dirty, sloppy and they did not clean the tables as guests left. Will not stay again. Overpriced for what you get.
Comment from Hotel Management
Apr 7, 2017 by Ryan Fisher, Hotel Management
We apologize that we did not meet your expectations. Our team will review your feedback so that we can improve.
5 out of 5
Recommended
for Everyone
by A verified traveler

A clean hotel with first class staff

Posted Mar 26, 2017
Pros: Clean / safe location / nice staff / cozy warm atmosphere / comfortable beds / good breakfast.
Cons: Not much
Location: Location is near a wide choice of places to eat from fast food to nice dining ,as well as shopping areas. East highway in and out .
This place is everything you could want good location ,clean room ,friendly staff and a nice breakfast. It sounds so simple but is seldom done as well as this gem of a hotel does it. They should be very proud of their level of service and comfort.
Comment from Hotel Management
Apr 5, 2017 by Ryan Fisher, Hotel Management
Thank you for your kind words. We are pleased that you enjoyed your stay.
4 out of 5
by A verified traveler from Central Illinois

No Pool except in warm weather

Posted Mar 21, 2017
Pros: The breakfast
Cons: A year round heated pool. Better control over the drunk hockey players and their girls.
I choose this hotel out of many in the area because it was listed in expedia as having a swimming pool as well as a free breakfast. Only to find on arrival that it is a unheated outdoor pool. They offered a pass to a gym down the road but I wanted a place where I could put on my suit in my room, put on a robe, go enjoy the pool and then return to my room. Having to dress and drive down the road , find parking undress, put on my suit before using the pool only to dress again to drive to the hotel to find parking and then return to my room, was useless to me.
Comment from Hotel Management
Apr 5, 2017 by Ryan Fisher, Hotel Management
I have double checked our Expedia amenity information and in two places it does list as outdoor pool. I do apologize that this was not communicated well when making your booking. Thank you for choosing us and, again, I apologize that this affected your stay.
3 out of 5
by A verified traveler from Cincinnati

Nice hotel but

Posted Mar 20, 2017
Hotel was nice but somebody knocked on door at 4:30AM. I called front desk but nobody answered. I wanted to see if anybody from them is behind the door. But obviously a drunk person was behind the door. I don't fell safe to stay here again. Overall hotel was clean though.
Comment from Hotel Management
Apr 5, 2017 by Ryan Fisher, Hotel Management
We apologize that another guest intruded on your stay. We are disappointed that this affected your trip.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 10, 2017
I had a problem with my initial room. I spoke with the manager who checked it out and agreed to change my room. New room was much better. Staff is very cordial and efficient.
Comment from Hotel Management
Mar 20, 2017 by Ryan Fisher, Hotel Management
Thank you for your feedback. We're very pleased that we could make your stay pleasurable.
5 out of 5
Recommended
for Everyone
by A verified traveler from Cleveland, OH

Nice hotel close to downtown.

Posted Mar 7, 2017
Pros: It was very clean and the breakfast included each morning was delicious.
Cons: The fitness center was lacking variety.
Location: The hotel is surrounded by multiple restaurants and a shopping mall. It is also a very short distance from OSU campus and downtown.
Check-in was extremely easy and our room was even ready an hour earlier than planned. Convenient location close to the mall, grocery stores, LA Fitness, and lots of restaurants. In close proximity to the freeway as well making it very easy to get to downtown Columbus for the events that we were attending.
Comment from Hotel Management
Mar 9, 2017 by Ryan Fisher, Hotel Management
Thank you for sharing your experience with our hotel. I'm pleased you enjoyed your stay. For future stays, know that we do have complimentary passes to a local athletic club if our in house fitness room does not meet your needs. Thanks again for allowing us to host your stay.