Very disappointing! We expected more from Hyatt.
Posted Jan 17, 2017
We stay in a lot of Hyatt Place (HP) hotels because of the amenities so that was my reason for choosing this one. While it may have the HP name, it does not meet the HP standards! This place needs some major deep cleaning and renovations to be a Hyatt property.
First room sofa was covered in pet hair! We were moved to the room next door - that room was dirty. Cushions were sunken into the couch and extremely dirty. Hairs all over the bathroom floor. Wall by desk was scuffed badly. AC thermostat was falling off the wall and didn't work. Refrigerator didn't work. Breakfast was really disappointing. They don't offer the nice breakfast sandwiches and oatmeal with china and silverware that HP's are known for -- and were shown in the Expedia picture. Instead it was rubbery microwave pancakes, boiled eggs in water, cold tater tots, canned grapefruit, breads and an ancient toaster. It's a shame they make you use foam plates and plastic utensils when the china and glassware are on display. The breakfast attendant was very rude which didn't help our disappointment. Seriously, why all the signs posted all over the food area about not touching food?? It's a bit overkill and unprofessionally done.
I feel very ripped off - I could have saved a ton of money staying at a budget hotel and had a better experience.