Ratings based on 1,012 Verified Reviews

4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 10, 2017
Cons: The commode compartment was very small .
The hotel was clean and quiet, and the beds were comfortable. The staff was friendly and the breakfast buffet offered a nice selection. I would recommend this hotel.
Comment from Hotel Management
May 12, 2017 by Content, Hotel Management
I agree w/ your assessment of the bathroom size. Be assured that early this Fall, the bathtubs will be replaced by glass door showers in all king rooms...which should increase the total space in the overall bathroom immensely. :-) Thanks very much for your thoughtful and kind remarks.
5 out of 5
Recommended
for Everyone
by A verified traveler from emmaus pa

Posted Apr 29, 2017
Pros: Everything
Cons: Nothing
Location: Columbus, Ohio. Tons of things to do
The room was perfect.. The beds were super, the pillows extrodenary... the breakfast was the best ever had ..the staff really super.... nothing but the best ... Would love to go again and again
Comment from Hotel Management
May 2, 2017 by Content, Hotel Management
Thanks so very much for sharing your great experience. I will most assuredly share your comments w/ the rest of the staff. You definitely made our day! Thanks,
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice comfortable hotel

Posted Apr 28, 2017
Had a great experience here and I would stay again for sure next time I'm in town.
Comment from Hotel Management
May 2, 2017 by Content, Hotel Management
That's awesome. Great to hear. We're gonna hold you to that statement! :-) Thanks,
5 out of 5
Recommended
for Everyone
by A verified traveler from Athens OH

Close to my appointment. Close to restaurants.

Posted Apr 19, 2017
Pros: Large comfortable room.
Location:  Close to restaurants and shopping within short driving distance
The staff was very helpful. The room was well appointed. The bed was comfortable. Overall, a very enjoyable stay.
Comment from Hotel Management
Apr 25, 2017 by Response, Hotel Management
Awesome, awesome, awesome! Thank you so much for all your comments. We hope to see you again real soon if you're ever in the area again. Thanks,
5 out of 5
by A verified traveler

Posted Mar 20, 2017 on Hotels
We loved the size of the room, very nice. Only negative was the bathroom was quite small.
Comment from Hotel Management
Apr 25, 2017
I do hear those two intertwining comments on a regular basis: 1) The room is far larger than the usual hotel room 2) The bathroom is smaller than the usual hotel bathroom Our solution to this is...this Fall, when renovations occur, all our king rooms will have the bathtubs removed and replaced w/ glass shower doors which drastically increases the amount of "space" in these bathrooms. Thanks very much for your input.
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Great place to stay.

Posted Mar 18, 2017
Very clean, room was nice. Staff was extremely nice. They did close the breakfast at 9am therefore there were a few upset peopl.
Comment from Hotel Management
Apr 26, 2017 by Response, Hotel Management
Please be assured that no matter what time our breakfast is closing...if a guest arrives a little late we will never, ever turn them away! We will make something especially for them to ensure they have a satisfying meal and are taken care of. We're in hospitality! That's what we do! :-) Thanks,
4 out of 5
by Miguel

Posted Mar 18, 2017 on Hotels
Comment from Hotel Management
Apr 25, 2017
Thanks very much for the positive score.
3 out of 5
Recommended
for Everyone
by A verified traveler from Cleveland, OH

Decent

Posted Mar 15, 2017
My only complaint is that the hotel is slightly out dated. Which I think can be over looked based on the staff who were super nice and location being close to Polaris Mall was nice, not a ton of driving.
Comment from Hotel Management
Apr 25, 2017 by Response, Hotel Management
Please be assured that we work diligently at trying to maintain the hotel's upkeep and appearance...each and every day. Indeed, we're undergoing a full renovation beginning late Fall, but we operate w/ that fact being a "bonus" rather than relying on it for our existence (i.e. we need to take care of what we've got right now). Thanks for your constructive criticism. Much appreciated.
5 out of 5
by Christopher

Great hotel.

Posted Mar 12, 2017 on Hotels
Great location. Easy access.
Comment from Hotel Management
Apr 25, 2017
Thanks for your kind words and positive score. Much appreciated.
4 out of 5
Recommended
for Everyone
by A verified traveler from Indianapolis

Nice hotel for overnight stay

Posted Mar 7, 2017
Pros: The desk was good for getting work done before and after my meeting. I loved the towels and the mattress was very comfortable.
Cons: The toilet paper was awful! For a nice hotel they need to spend more money on toilet paper. Just fell to pieces trying to get anything off the roll.
Location: Convenient location. Close to the highway.
The hotel was close to the highway and to the business conference I was attending. The room was comfortable and easy to get work done before and after my meeting. I especially liked the desk.
Comment from Hotel Management
Apr 26, 2017 by Response, Hotel Management
I'm sorry about the toilet paper issue. I have looked more extensively into this issue and have determined that the problem isn't the toilet paper, but how we placed the back-up roll of toilet paper behind the current spool. We placed it in such a way that made it difficult to pull toilet paper from the spool if it was a full roll. Please be assured that we have rectified the situation and the issue has been permanently solved. Sorry for the inconvenience...but thank you very much for the feedback. It helps us improve for everyone. Thanks again.