Ratings based on 1,009 Verified Reviews

4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 10, 2017
Cons: The commode compartment was very small .
The hotel was clean and quiet, and the beds were comfortable. The staff was friendly and the breakfast buffet offered a nice selection. I would recommend this hotel.
Comment from Hotel Management
May 12, 2017 by Content, Hotel Management
I agree w/ your assessment of the bathroom size. Be assured that early this Fall, the bathtubs will be replaced by glass door showers in all king rooms...which should increase the total space in the overall bathroom immensely. :-) Thanks very much for your thoughtful and kind remarks.
5 out of 5
Recommended
for Everyone
by A verified traveler from emmaus pa

Posted Apr 29, 2017
Pros: Everything
Cons: Nothing
Location: Columbus, Ohio. Tons of things to do
The room was perfect.. The beds were super, the pillows extrodenary... the breakfast was the best ever had ..the staff really super.... nothing but the best ... Would love to go again and again
Comment from Hotel Management
May 2, 2017 by Content, Hotel Management
Thanks so very much for sharing your great experience. I will most assuredly share your comments w/ the rest of the staff. You definitely made our day! Thanks,
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice comfortable hotel

Posted Apr 28, 2017
Had a great experience here and I would stay again for sure next time I'm in town.
Comment from Hotel Management
May 2, 2017 by Content, Hotel Management
That's awesome. Great to hear. We're gonna hold you to that statement! :-) Thanks,
5 out of 5
Recommended
for Everyone
by A verified traveler from Athens OH

Close to my appointment. Close to restaurants.

Posted Apr 19, 2017
Pros: Large comfortable room.
Location:  Close to restaurants and shopping within short driving distance
The staff was very helpful. The room was well appointed. The bed was comfortable. Overall, a very enjoyable stay.
Comment from Hotel Management
Apr 25, 2017 by Response, Hotel Management
Awesome, awesome, awesome! Thank you so much for all your comments. We hope to see you again real soon if you're ever in the area again. Thanks,
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Great place to stay.

Posted Mar 18, 2017
Very clean, room was nice. Staff was extremely nice. They did close the breakfast at 9am therefore there were a few upset peopl.
Comment from Hotel Management
Apr 26, 2017 by Response, Hotel Management
Please be assured that no matter what time our breakfast is closing...if a guest arrives a little late we will never, ever turn them away! We will make something especially for them to ensure they have a satisfying meal and are taken care of. We're in hospitality! That's what we do! :-) Thanks,
3 out of 5
Recommended
for Everyone
by A verified traveler from Cleveland, OH

Decent

Posted Mar 15, 2017
My only complaint is that the hotel is slightly out dated. Which I think can be over looked based on the staff who were super nice and location being close to Polaris Mall was nice, not a ton of driving.
Comment from Hotel Management
Apr 25, 2017 by Response, Hotel Management
Please be assured that we work diligently at trying to maintain the hotel's upkeep and appearance...each and every day. Indeed, we're undergoing a full renovation beginning late Fall, but we operate w/ that fact being a "bonus" rather than relying on it for our existence (i.e. we need to take care of what we've got right now). Thanks for your constructive criticism. Much appreciated.
4 out of 5
Recommended
for Everyone
by A verified traveler from Indianapolis

Nice hotel for overnight stay

Posted Mar 7, 2017
Pros: The desk was good for getting work done before and after my meeting. I loved the towels and the mattress was very comfortable.
Cons: The toilet paper was awful! For a nice hotel they need to spend more money on toilet paper. Just fell to pieces trying to get anything off the roll.
Location: Convenient location. Close to the highway.
The hotel was close to the highway and to the business conference I was attending. The room was comfortable and easy to get work done before and after my meeting. I especially liked the desk.
Comment from Hotel Management
Apr 26, 2017 by Response, Hotel Management
I'm sorry about the toilet paper issue. I have looked more extensively into this issue and have determined that the problem isn't the toilet paper, but how we placed the back-up roll of toilet paper behind the current spool. We placed it in such a way that made it difficult to pull toilet paper from the spool if it was a full roll. Please be assured that we have rectified the situation and the issue has been permanently solved. Sorry for the inconvenience...but thank you very much for the feedback. It helps us improve for everyone. Thanks again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Naples FL

Always a pleasure

Posted Mar 6, 2017
Pros: Convenient to restaurants, shopping, bus line, freeways. Great hot breakfasts change daily.
Cons: Wish they would put a bubble over their outdoor pool and add a hot tub so it could be used year round.
Location: Several high end as well as cost efficient restaurants. Located between Easton and Polaris shopping centers.
We stay here often when visiting Columbus. Staff is pleasant and helpful. Rooms spacious and comfortable .
Comment from Hotel Management
Apr 25, 2017 by Response, Hotel Management
Thanks for the kind words and positive description. I'm sorry we can't "bubble-over" the pool and add a hot tub...but I'll definitely pass the suggestion on to the hotel's ownership. :-) It can't hurt right?! Thanks again.
3 out of 5
by Jonathan

Good in some ways, not so good in others.

Posted Feb 24, 2017 on Hotels
Hotel exterior, lobby, breakfast, staff are all excellent. Room was clean. Room was much older than the photos showed (aside from smaller than they appear online but thats all of them). Smelled of oldness, mattress was kind of shot and lower than most i'd ever seen. Bathroom was handicap access so there was a drain in the middle of the floor which could have been the reason why it smelled like old people and urine but it was a faint smell not overwhelming. (whoever cut the tile around the drain had the skills of a toddler (2" around it, not a circle, my 1st attempt at tile i did better than that) Its like they updated the rooms with tvs and furniture but didnt update all of the bathroom features (caulking was pealing off, wallpaper was getting loose, tub itself floor was squishy like the plastic was aging). Bathroom door wouldnt even latch shut. For a Hyatt im let down by the bathroom but I stayed for business...not a big deal. Nice area and convenient to a lot of things. Not a bad experience but I'll go back to my other go-to location when im staying in that area. Keep in mind, my experience was still ok, and my issues could have been limited to just the handicap bathroom that I accidentally selected when booking). Wifi couldnt stream HD, was still getting skips at 480P aka internet was SLOOOWWWW even on off times.
Comment from Hotel Management
Apr 25, 2017
Thanks very much for your specific and detailed feedback. First off, I'm so sorry about the smell and the poor bathroom refinishing. It is an ADA room...which is why the bed was considerably lower than "normal". A lot of your observations on ways we could improve have actually already been implemented, such as: 1) Bath caulking replaced 2) Bath wallpaper repaired 3) Bath door strike plate replaced w/ different size 4) Property currently going through upgrade of its current 50M internet circuit to 100M which should be completed by May. Thanks again for your helpful insights and suggestions. We definitely value each and every opinion and indeed...take action. Thanks,
5 out of 5
by Sterling

Great stay

Posted Feb 13, 2017 on Hotels
Great overnight stay.